Proviation Reviews 

On 13/05-2013 I ordered a XGPS for my Ipad. Unfortunately I never received this GPS. I have been writing countless mails to this company and when they replyed the clamed that the gps have been send but lost during shipping. Later they claimed that there was problems with the supplier, but still the XGPS was for sale in the store.There was always something wrong and they promised to send the GPS soon. But they never did. Finally I desided to cancel my order 20/11-2013, but until this day, I have never seen my money in spite of what the company promised. That I would call theft.
I can only recommend that no one should buy anything from this company.

My son ordered a jacket over 6 months ago and has been fobbed off ever since he ordered the jacket. He has been promised a refund which has not happened. From reading other people's comments, it would appear this is not uncommon and [names] should be ashamed of treating a 16 year old vulnerable boy like this. We are seeking legal ways to get his money back and will be looking to reclaim our costs.

I recently had to contact Proviation with a fault on my ANR headset where the mike was not transmitting.

After a telephone 'diagnosis' we established the fault and they arranged to have it collected- that's right! At no charge. They fixed the date, time, and place, and picked it up from work.

Once it was back I had a call to say it was received and an email later that day to tell me it had been sent off for repair.

Within just over a week, it had been mended and was back on the way to me.

I literally have never had service this good.

Ordered a Lightspeed Sierra headset in Sept 2013 for £556.90. No headset has been delivered, and I have so far only been refunded £55.00, even though I cancelled my order many months ago. Still missing £501.90.

I have been in contact with the owner and the support person a numerous number of times over e-mail and online chat (even though their responses are extremely slow). The owner successfully refunded me £55.00 back to my credit card, but when the remaining part was to be refunded, I got a message back from the owner saying that the operation failed and that I (on my own) have to go (to my bank) and claim a chargeback for the merchandise not received.

In my eyes, this is theft.

10th Dec 2013
I ordered 11 Avpad kneeboards for our unit to a total of £609.95. On the same day I received my order confirmation and was told that not all were in stock, but would I agree to the remainder being ordered in. I was told the second lot would be with Proviation in about 7 days and they would all be shipped together. On the same day Proviation debited the full amount…….
16th Dec 2013
I was asked if the order was very urgent as they were trying to get things needed for X-mas sent off first. I informed them that delivery of the order was not a X-mas present.
7th Jan 2014
Told they were still waiting for their US distributor, but would get back ASAP with delivery time. Informed them the items were now needed.
13th Jan 2014
As no update received I enquired by email, but got no reply. Consequently on
15th Jan 2014
I tried to do a live chat, but as I was left waiting up to 20 minutes between answers I gave up and sent them an email demanding info re delivery of the goods – now urgently needed. They replied in an email that it would be best if they shipped in two lots, which I agreed with.
29th Jan 2014
No Avpads, no info, no nothing….. Managed to get a live chat and informed them in forceful terms that the limit had been reached. Consequently on the same day the owner wrote a long email with a sob story about being a family company and being let down by their suppliers. I gave him two days to find an alternative supplier with the goods in stock (I could find several on the internet in 2 minutes). If not forthcoming I expected him to reimburse me my money.
31st Jan 2014
Now the excuse was high winds in the US delaying everything (what an imagination – he should write a soap opera) – I gave him three more days.
3rd Feb 2014
No info until I wrote to them and the owner nformed me that the goods were 3-4 days from being in stock with themselves.
7th Feb 2014
Late in the evening, still no info from Proviation so consequently I sent them an email. Their answer? Their office had been offline which had taken up a lot of their time!!!!! Told him I was not interested in his IT problems, only in getting my goods or my money.
10th Feb 2014
Chased them by email. No reply
Well so far no goods and no money, despite repeated demands. This company is an absolute fraud. Try and search for the company online and look beyond the company’s own website and Trustpilot, that will yield a lot of very interesting information. . I have on several occasions mentioned the Small Claims Court to them. Maybe Proviation believes that as an overseas customer I do not have access to a UK address (and therefore the SSC). Well they are wrong, and the SCC is my next step.
I will never, ever buy anything from them again. They are a total con and I can only advise other people to STAY CLEAR OF THIS COMPANY.

My order for a glider wing dolly was in October 2013 for £279 and a delivery of about 5 days. This has still not arrived. Initially there were reasons and ways ahead given and I was tolerant and understanding. As time progressed responses became less and less and now emails and answer machine messages asking for contact or refund are generally ignored. Not being able to talk to anyone any more leaves few options for me. Probably my worst retail experience ever.

Replied quickly and completely on a pre order enquiry.
Prompt despatch.
Quick and complete answer to after sales query.
Friendly helpful people with very useful "chat line" facility

I ordered a very expensive Bolle helmet,which to cut long story short, finally arrived the wrong size and with a slight scratch on the lens. I was told to return it which I did, in the same packaging as it came in .I am still waiting for a refund, but yes you guessed it, they have disssappeared of the face of the earth. No answers from emails, no answer on telephone and noone online on the superb online chat service they boast about. Perhaps ill get a response now ?????


RESPONCE TO YOUR REPLY : I have been emailing you since Friday morning with no reply. As soon as I put a reveiw on here you respond within minutes. As you can imagine, I paid alot of money for this helmet and am very upset that Im being accused of causing damage to it. For a start you sent the wrong size, so I am well within my rights to return it. I reported to you that the helmet arrived with a scratch on the lens, why would I do that and then return it with more scratches? Interestingly enough, there is a reveiw on here where you are confirming that your courier mishandled the goods. I can 100% guarantee that the helmet was carefully packed in the same packagin it was sent to me and with just the one small scratch on the lens. I certainly did not try to remove the lens as suggested and damage it. It wasnt until you realised that you did not have the item I required that you accused me of causing damage to it. A week later I might add !!


11.02.2014 I have still had no communication with this company. Several emails, several phone messages left, NOTHING

IF you are reading this, can you please call me about my refund


12.02.2014 Further to your communication. I repeat, the helmet arrived with 1 scratch. Plus it was the wrong size. Noone attempted to remove the visor. The plastic cover was on the visor when it let. It was packaged in the very thin plastic bag inside the box together with the helmet bag and then packed inside another cardboard box. If i had damaged the helmet myself, would I not have simply returned it as being the wrong size and not draw your attention to the scratch. Someone is not being truthful here. As I said in my email, the helmet was either damaged when it left here, damaged when back in your hands or you are not talking about the helmet I returned. WHY would I remove the visor if im not keeping it? Its is quite obvious that due to loss of sale you are accusing your customer of damaging the product to avoid refunding the money. I will be taking this further

28.02.2014 - NO refund received so credit card company are dealing with it for me, Another lie on their part as they have not refunded anything to me. With regards removal of the visor, ive just returned from skiing, and with my new Bolle helmet bought from another sourse, I removed the visor severeal times during the week. Removal was so easy. I use a EURO coin to simply unscrew it. And guess what, not a scratch made on any of the times its wasremoved. Apart from the fact that I did not try to remove Proviations visor I fail to see how the scratches were made as removal is so simply.

Absolutely useless company, no wonder they have fallen by the wayside. Lets hope they dont start up in a different name and do the same to innocent people again

My father placed an Order on 02/12/13 for David Clark H 10-13.4 Headset & Case for a Christmas present for myself. He opted for standard delivery so gave the product a week to arrive. During this period his bank account was debited and payment given.

After two weeks there was no sign of product so we emailed Proviation for update. They informed us that it was a busy period for them so asked us if the product was for a Christmas present or less urgent. We replied stating it was a Christmas present and heard nothing further.

Then in January we sent further emails to find out the status of the product. Receiving an email that the product will be dispatched on the 09/01/14. Since then we have not received the order nor any further contact from the company. My father has sent emails and I have tried ringing the company leaving voice mails, but to no avail. Now we have to look into different avenues to try and get to the bottom of the problem.

If you are a potential costumer, considering buying something at this company, I highly recommend you look for another company. My extremely bad experience is somehow very similar to most of the negative reviews one can find here.
On 16th of December, I ordered an ALS liner for an Alpha Industries M65 jacket which they were not able to deliver until I finally cancelled the order on 21st January this year.
(1) They could not announce any period within which they expected to deliver, even though their homepage announced initially a period of 7 days, which they could not comply with. (2) When I tried to cancel the order, they explicitly lied to me (Name), claiming they had the item ready to delivery, which then turned out they had not. (3) They charge your credit card immediately, even if they do not deliver the same day. It is internationally accepted standard that credit cards are not charged until that day when the ordered item actually is delivered.
I am still waiting for my money, and I have recently asked by bank for assistance. To summarize: Keep you away from this company if you can. This saves you a mass of trouble!

I did order on 08/10/13 (order no. O-23730) paid by PayPal. On 06/12/13 I decided to cancel the order due to long time of the order without any grantee to have this good by Christmas. I get confirmation of cancelling this order. After many emails I still do not have my money back (5.2.2014).
+++++++++++++++++++++++++++++++
UPDATE
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Today 11.2.2014 I got money back (Proviation sent it through current bank account). Thank you. The communication became better after this review. The reason why I did not receive money back in time is here.
Email from Proviation with explanation:
"Obviously you know that the main problem was with PayPal- first our shop could not connect- then we found it expired, so we asked PayPal to reverse- and they didn’t!:

At the End I am happy ...I have my money...

Many thanks for the filters received yesterday not only a great price but great service too ... Customer service is top notch and staff are very helpful and always reply promptly.

Very pleased with the experience offered by Proviation. Price was the best I could find and the support was available to help in choosing between two radios. On the first day of use we had some problems finding frequencies but it was quickly attended to by live chat support. I will recommend Proviation to family & friends.

Great range of headsets and excellent advice to student pilot!

Bought a headset I hadn't heard of by pilot USA but amazingly happy with it and gelt the price was far better against other headsets with less features.

Helpful team and high product know how. Delivery was quick and free.

Excellent aviation company. Passionate about flying.

I required a replacement GPS at short notice for a cross-channel sortie for our crew and this was provided for by way of same day drop off from their office. It was driven to me on-the-same-day! The hefty charged was wavered for some thing more sensible which I also appreciate.

Since my last review i was contacted by the managing director within about 20minutes, to whom i explained my concerns regarding the order i placed and the difficulties i was having in contacting their company. I stand corrected that payment DID NOT go through. [name] was very helpful and my order was cancelled as requested.

After searching on the web I found Proviation to be most competitively priced and because I needed the product to be delivered within a time limit I spoke with the MD who promised that delivery would be made on time. The next working day after order placement I received an email telling me that my order was being processed and then another saying it had been dispatched. This was followed up by another email asking if I had received the product which in fact arrived safely the next day, well within my time limit . I am very happy with the personal service provided and would use Proviation again.

I ordered an Ella flying jacket for my girlfriend before Xmas and am still waiting for it. Countless emails have been sent. This company offers live chat and also has phones that are never answered. I leave messages and have had no reply since the 15th January.
I can only think that [name] must have his friends leaving positive reviews. I will definitely not be shopping here again.

Great price on kit purchased. Prompt customer service when the stopwatch I bought needed replacing. A new one was sent with a return envelope and postage for the faulty one.

Found this company after looking for some days for a specific item. This website had the item plus another piece of software I needed and the price for both was better than at the bigger retailers so I went with them. Very good no hassle order.