Proviation Reviews 

Even over the christmas and new year period the goods arrived in reasonable time. Through the website they now use the chat facility so you can get real-time updates on progress of your order.....and have a friendly chat with like minded enthusiasts to boot!

I'm very pleased with the service provided by Proviation I spent quite a bit of time looking for the right gear that I'd need to start flying. There's not a lot of help out there. I decided to do a random search on kit requirements and found a useful guide at Proviation which later lead to the order. I'm happy I stumbled onto Proviation as their knowledge of products can't be beat. I'm sure I'll be coming back to them in the future!

Proviation provides a really good rrange of products at good prices.

ALl our orders have shipped on time and in full and they always communicate well.

The free shipping is good as you still don't get this on many sites.

Over all, I'm an extremely happy customer and will keep returning for more orders.

ordered on 2nd DEC and paid via pay pal on 3rd DEC for a £145 alpha industries coat, web site stated in stock with 1-3 day delivery, their website stated no payment received on the 5th DEC and after i emailed them on the 5th DEC, they replied on 06/12/2013 @ 5:17 PM to say coat was not in and there was a 7 day delay (i was going away and wanted coat within the 1st week), funny, but pay pal emailed on 06/12/2013 @ 5:19 to inform me the seller had added postage details which stated item had been sent,only 2 minutes after they emailed me to say there was a 7 day delay they must have informed pay pal my item had been dispatched????. a week or 2 later and after 4 more emails and 10 times trying there phone number(with no luck) they emailed me to inform me my coat had been posted already weeks ago!!!!, they told me they would send item again. i asked for tracking numbers for previous postage and also new postage, they gave me 1 tracking number for new postage (i presume) but delivery company did not recognize tracking number, i started a pay pal dispute and they got my money back at the start of new year, (thank you pay pal) the whole of December was a big head ache i could have done without, what more can i say only "best of luck to anyone who chooses to order from this company" . when you look at there site it looks really good and full of customer care promises, my final words, don't believe everything you read on web sites and research company's before you buy from them online!!!!!!!!!

Ordered on 15th December, dispatched on 20th December

Very nicely packaged item with fast delivery. Exact management of order and superb communication with the customer. No delivery charge paid but very prompt delivery

Ordering was easy, then following day received enquiry, was it a Christmas present?
Processed immediately after confirmation received.

Proviation offer a very competitive package with my desired product. The extended three year warranty with the additional 16GB micro SD card for the standard RRP of £359.99 was the best deal I could find which sealed the purchase. However after explaining my need for an accurate delivery time on several occasions via email and phone, and Proviation confirming compliance with stated delivery time request, I had to personally collect the item at a Parcel Force depot to ensure it had it in time. This was inconvenient and at additional expense to me.

Read a few negative views but the majority good reviews proved correct and the LED Lenser Torches are great.

This is an update for a previous review I have written. I would like to apologise and take back all the negative comments I have made while I was panicking for not having received an item on time. I would like to THANK PROVIATION VERY MUCH FOR THE OUTSTANDING SERVICE RECOVERY OFFERED. I have purchased a dvd from Proviation, as a Christmas gift for a friend . Me and my friends are spending the holidays in the US leaving a few days earlier, therefore I wanted to make sure the gift arrived before we left. The item was dispatched by Proviation very quickly but unfortunately , surely because of royal mail's fault, after 5 days the item wasn't delivered yet. Panicking of not having a gift for my friend and with only one day left before our departure, I was very upset and, I have to admit it, unnecessarily blamed Proviation for the delay. As you can imagine Christmas is a very busy period for many retailers so after a couple of attempts of talking to them a team member from Proviation has called me back to help me with the issue. The service recovery I have received was OUTSTANDING. Beside the friendly and professional approach , Proviation has quickly find a solution to the problem , dispatching an upgraded more expensive version of the same item I have ordered and sent it on UPS express one day delivery, everything at no extra costs. I was left speechless and without any doubt I am a satisfied customer. Once again thanks Proviation very much.

All my questions answered fully about the product and as the item supplied was an alternative have been promised a free adaptor plug too. Just waiting for that to arrive. Thank you

Very efficient and effective communication throughout

Very good shopping experience from this store. Discovered a shop I will be using again in the future.

I purchased a headset, ASA pilot bag, and navigation accessories all at a good price, and the staff at proviation kept me fully updated all the time. I was ha
Py with the quoted delay on the headset which was a specialist budget series unit. I never had to ask for an update. The team were amazingly proactive and took great care of the order.

All items arrived together very well packaged and with a voucher for my next order whill'll be used soon.

Order was placed early December with tracked delivery took 2 weeks to get to SW France.
Content arrived safeley and is excellent.

Brilliant service received this year as well as last year too. Communication on the order throughout was absolutely fantastic and always very helpful in guiding when the books would be in. Start to finish the order progressed through smoothly in spite of the time of year and all shipping reports were exact and delivery on time. Very pleased with the speed and efficiency shown to me and will be back in 2014. Do not hesitate to recommend.

I ordered a jacket and case from Proviation on the 15 September total value 268.95, the items were listed as in stock, the money was taken straight away. The confirmation order stated that the jacket would be delayed by 2-3 weeks.

I asked for the case to be sent whilst they waited for the jacket to come in to stock. I received an email on the16 of October stating they would chase the case supplier to despatch and that the jacket was still not in stock.

After another 2 weeks with still no delivery of either item I requested a refund on the 3rd of November.

I received an email on the 11th of November acknowledging my cancelation.

To date I have received no refund, emails chasing my refund are met with automated replies stating they should respond within 24 hrs.

Having had no further response I have now initiated a chargeback through my credit card company.

To digest, the whole experience has been very poor with no goods and no refund. Personally I would not use this company again.

Update, 02.01.14

Proviations have replied that they are ''clearly disappointed" to recieve my review and that they 'will sort out these issues in house without any need for further complexity on your part'.

They are clearly not disappointed enough as I still have not received my refund despite sending them my bank acount details (on their request) as they are having issues with their 'card acquiring merchant'.

Despite their assurances about sorting this in house I have now had to send a claim form to my credit card company for them to perform a charge back.

It is simply not acceptable that almost 3 months after cancelling my order (due to non delivery of goods) and many email exchanges I still do not have a refund.

Thankfully I paid by credit card so will retrieve my money (if not all the time I have wasted) via chargeback.

Honestly the worse retail service I have ever had.

I bought a weather station December 2012. It went wrong, and I notified them in February. When requested, I returned the faulty units.
Despite numerous emails, and a couple of phone calls, I *still* don't have a working weather station or a refund.
My rights under the sale of goods act have been completely ignored.
The 'Free 2 year warranty' has not been honoured.
When they do communicate, they are polite and convincing (hence the two stars instead of one), but nothing happens.
Last month (Nov. 2013) a replacement unit was shipped - it was an inferior product which did not match the specifications of the original unit.
That has been returned to them.
Since then it has all gone quiet.

I am sorry, but I would not recommend this company to anyone.
It's now 23rd December 2013. My original order was placed exactly one year ago.
Draw your own conclusions.

Edit:
9th January, a replacement weather station has arrived.
It would appear that many of the problems were with up-stream suppliers, and this cannot be helped.
I still feel that the lack of communication was a huge problem but I have been assured that systems are now in place to ensure that this doesn't happen again.
It is because of the lack of communication that I cannot increase my rating beyond 3 stars, but I do wish them every success.

I left my order for a Christmas Day birthday present a little late for an air band scanner,which after placing the order it sank in just how busy a period it was for the company. Starting to panic a little I sent an e mail to them explaining, to which I received a response within a few minutes saying they were trying to prioritise items. After another day of thinking I had left it too late I had the e mail I was waiting for to say the scanner had been dispatched which I received when expected. Thanks to the team at proviation.I would definitely use again but I will think ahead in future to save me the nerves.
AM, S.Wales

Update to original review, returned item as it wasn't working correctly,after lots of banging my head against a brick wall eventually had reply to say it was underperforming,and new one was on its way,that was a blatant lie,asked for refund sometime ago which was authorised,only to find out today that it would appear trading has ceased. This is a very unprofessional way of carrying out the business they did have as I guess that they could have informed customers before it got to this stage and due to lack of communication virtually all the time it makes it all the more suspicious. I am potentially £130 out of pocket,I won't hold my breath on getting it back so due to this I have posted this not that it actually makes any difference now. Just goes to show you can't believe everything you read about companies. 0 stars now by the way.

The product was ordered online just before Christmas. The contact was good and we were kept informed as to despatch, delivery etc which went as expected.

very helpful 1 item was out of stock but they kept me up to date at all times and let me know when the items were dispatched dispatched