Provident Insurance Reviews 

Jumped online to sort out comprehensive insurance for my car, everything looked good, then just before paying I decided to check the reviews and thank heavens I did. Any company who treats their customers the way provident with a vague letter ad using their vehicle insurance would not be renewed, with ZERO mention that provident was no longer offering insurance is not a company I want to support. What stress and upheaval caused to their customers who were completely blind sided and given no reason for their insurance being cancelled. Do better provident and I may relook at insuring through you next time I buy a car, but for this vehicle, I’m not taking any chances.

Wouldn't recommend this company to my worst enemy absolutely usless company to deal with

I have had negative interactions with your company, and I would like to highlight the key areas where I feel improvements are needed.

Firstly, I was disappointed with the objection handling during my interactions with your advisor. Rather than respecting my decision, I felt pressured to accept add-ons I did not want or need. This happened when I first got insurance with the company. This approach left me feeling uncomfortable and unsupported when I simply wished to explore the options that were most relevant to my needs.

Additionally, when I raised concerns or faced issues, I did not feel that my concerns were addressed with the level of care and attention I would expect.

Most troubling, however, was the lack of effort to retain me as a customer when I was contemplating switching my insurance. When I expressed my hesitation, the advisor’s response was dismissive, suggesting that I simply tick the option to cancel, but further more they could just do it from me . This left me in the position of having to search for alternative insurance options, which, I might add, ended up being significantly more affordable than the quotes I received from your company.

I believe there are several areas where your customer service could be improved, and I hope my feedback will be taken into consideration to prevent future customers from experiencing similar frustrations

These guys are crocks!
No refund for an unused proportion of a mechanical warranty.
Would not do business with Provident Insurance again.

4 hours back and fourth discussing renewal!. Price comparison website quoted me cheaper than my renewal! forced to chat via whats app tried to explain this made no sense but ended up wasting my whole evening! one advisor passed the buck to the other and still could not reach a solution! been a customer for two years appalled to say the least! no offer of compensation don't waste your time!

Still waiting for a reply.
Rego number plate is KWP780.
Brought vehicle from Keppler in Hamilton.
Provident Insurance office is there as well.
My vehicle Range Rover.
Air suspension fautly.
Got it tow to Brixton motor mechanic for $200 dollars.
Diagnostic.
Needs replacement to Air suspension.
But I will be waiting for reply.

Had a minor accident in March 2023, repair was done in July 2023 !!!!
Appaling service starting from 30 mins wait on the phone for agent to pick up finishing with breaking terms and contions regarding curtesy car ( they cut the time allowed by few days without a reason or contacting me first).
See they not accpting new clients or extending existing policies withot giving a reason.
It is more likely than not this company will go bust (wishing them that to happen soon).
EXISTING CLIENTS PLEASE BEWARE !!!!!
CHANGE YOUR INSURER ONCE YOU STILL HAVE A TIME TO DO SO !!!

I am very disappointed with Provident and the letter/Emails/Text telling me that "based on my current details we're unable to offer renewal..... ".
The implication is very clearly that the issue is with me and not them.
I find that highly insulting and a cause of stress. I have never been refused insurance and suddenly I am and the letter says it's MY DETAILS that are the problem. Wrongly. It is Provident being unable to cope with the Motor Insurance market
Whoever allowed this communication out needs dismissed.
I know I am not alone and I think they should be forced to issue a formal apology and maybe even compensation.
This was a disgraceful means of passing the buck.

Received a letter stating based on My currant details Provident were no longer able to offer me car Insurance. I have an exemplary driving license, so wondered what had happened. After a phone call which left a lot to be desired, as the message was very unclear. I found this site and found out the reason being Provident obviously were not renewing any car insurance.. A very unprofessional way of dealing with this Provident you need to get your act together for you previously loyal customers.

Absolutely appalling!
Email informing that insurance is due for renewal but then find it is impossible to re insure. Why can't they inform customers in the email we are no longer accepting or selling car insurance rather than leaving your customers hanging.
After several years of being insured by them l think it is a disgraceful way of treating your customers.

You have actually done me a favour as I have found better insurance for half the price l paid last year!

Buyers beware

Hi - I have had an email saying you cannot renew. I phoned and I cannot hear the message referring to this - I think it says you are not renewing 'Dis' insurance. Can you please clarify what is going on.

Ok reviews how come after u said u no longer do car insurance. On some it say this. On others it’s I’m sorry this has happen please email us so we can look into this further. It should be on your page in big bold letters. We sorry we no longer do car insurance so once renewal you will need to find new insurance. As I’ve looked back and in 2010. Other complaining about exactly the same.

Please don’t use them. Cancelled my policy due to no fault of my own, and means new quotes have gone through the roof. Can’t believe they can so easily do this to loyal customers especially with the cost of living. So very upset

provident refusing renewal of car insurance with no explanation. Just one email that caused a great deal of worry... Just put out a statement if you are no longer doing car insurance.. Simples

You cannot get car insurance with them anymore no explanation , 7 years no vlaim moved and got better insurance as no explanation. And nothing wrong with my driving record etc. I can only assume medical discrimination which is illegal you will be investigated by fca as you have not given me any explanation they have replied with email I quote

"Thanks for your email.

I can confirm you have not been quoted for a renewal as we are no longer offering car insurance. This means all our existing policies will be coming to an end at the renewal stage."

was upo for annualk renewal got insuyarbce with another provider they sayoopps cannot quote , when i rang thjem reasopn being the car side they are stopping stay clear i saved 300 pounds jumping form them uisng coampare the market. they are aaprrtently doing thsi to everyone.

My partner Maggie has just received a letter saying that Provident are no longer going to offer her car insurance when it is due for renewal. No explanations. She has not made any claims or had any issues that would affect her insurance. They confirm they have on record six years no claims bonus Cannot understand why they will not continue cover. Very poor customer relations and a unexpected situation to be left with

Never had a claim in the 4 years I have been with this company. Then out of the blue an email to tell me that based on my current details ( which has remained the same, all normal throughout) they will be unable to insure me at my renewal. NO explanation as to why. Followed by a letter saying the same. Not the usual standard I would expect and certainly would not recommend Provident in the future. Terrible service to me as a customer who has paid upfront every year for the policy.

They just a robish!!!! 2 hours nobody no answer!!!!!!!

Avoid avoid avoid
They will let you down
Not trustworthy
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