Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more
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See what reviewers are saying
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more
Company replied
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more
Company details
Information provided by various external sources
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Contact info
Brewer Street 5-7, W1F 0RF, United Kingdom
- www.prowler.co.uk
4.6
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service and a great price.
April 8, 2021
Great products & fast delivery
April 2, 2021
Alway prompt with orders and delivery
Alway prompt with orders and delivery. Cannot recommend them enough
March 8, 2021
i PLACED AN ORDER LAST WEEK
i PLACED AN ORDER LAST WEEK, payment was taken, Following day was told the item was out of stock and it was not shown as such on the advert for it in error, so payment would be refunded. I have not yet checked my bank statement. That is not good.
March 4, 2021
Reply from Prowler
Dear David,
Thank you for your feedback here on Trustpilot.
We do appreciate the time you have taken to inform us about your experience with Prowler.co.uk
Please allow us to apologise for the inconvenience caused. It is indeed not acceptable to be offered a product which afterwards turns out to be unavailable. I have been investigating internally and we have identified that the product is available however your order was supposed to be processed by one of our stores which allows us to process every order we receive most efficiently and speedy. It appears we have failed in this particular case which we are sorry about.
We have taken the following steps to ensure that your order will now be processed as quickly as possible: the product as ordered will be dispatched to you on Thursday, 04/03/2021. We have upgraded the shipping method chosen to Express Delivery so you should receive the order on Friday, 05/03/2021. We have also included a complimentary gift to compensate for the inconvenience caused. We do hope that this will be acceptable and you will be able to enjoy your experience with Prowler and the product ordered after the initial disappointment we take full responsibility for.
In case you do have any other questions, concerns or general feedback you would like to discuss please do not hesitate to contact us via email: customerservices@prowler.co.uk
We do hope we have set things right for you and you will be happy and satisfied with the ordered product. We want to thank you for shopping with us and we wish you a lot of fun with your order.
Kind regards,
Prowler
Customer Services
Good service but website clunky and…
Good service but website clunky and doesn't work well...eg you sign in to your account yet it still says you need to log-in
March 3, 2021
I ordered certain items from Prowler…
I ordered certain items from Prowler online for the first time since lockdown. Usually I shop in the flagship on Old Compton Street or the Brighton branch. Everything arrived as described and packed perfectly. The only slight niggle was the underwear. I ordered M but S would have been a better fit. But there we are.
March 1, 2021
Check expiration dates
Ordered a few things from them and it all arrived pretty quickly and discreetly. All I will say is, if you’re ordering perishables, such as lube, make sure you check the expiration date on the bottle (not something I thought I’d have to do with lube). Ordered a bottle of spunk hybrid lube on 04/02/21 and when I used it, the lube started to dry out and clump up rather quickly. Never used this brand before so didn’t know if it’s just a poor product but I just noticed that the expiration date had passed as it was dated end of January 2021. So I was sent an already expired bottle of lube. I don’t know what the usual expiration period is for lube but potentially this could have been an old batch they hadn’t shifted/checked.
February 23, 2021
Unprompted review
Reply from Prowler
Dear James,
Thank you for the feedback and for your order.
We are very happy to hear that you have been satisfied with the discreet and quick delivery.
We are very sorry to hear that you have made such a bad experience with the lubricant which generally speaking has been one of our bestsellers. It is in fact not acceptable to provide you with an out-of-date product and we have already undergone all necessary steps to make sure that this product has been removed from our shelves . However, we have also made the decision to issue a refund for the lubricant as we do not expect you to pay for a product that should not have been sold to you in the first place. In case you do wish to take any of the issues further please do not hesitate to get in touch with our customer services via the following email address: customerservices@prowler.co.uk
Please accept our apologies for the inconvenience caused and please do continue shopping with us.
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
Everything came as described and in…
Everything came as described and in very discrete packaging.
February 15, 2021
Quick delivery!
February 8, 2021
i love prowler
i love prowler . i buy all mine and my familysd sex toys from this shop. the shopping experience they afford you is second to none , that is why as a active blogger i recommend prowler to anyone WHO IS shopping for toys.
I highly recommend this store aND THEIR PRODUCTS
February 4, 2021
Great Communication & Fast Service
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communication was fast and efficient. The rest of my order was sent out while I chose an alternative item and that followed on a day later. All the products I ordered were great quality and the prices seemed good too. I would recommend :)
February 3, 2021
A great buying experience
Online chat information before purchase and Customer Service emails after purchase, combined with fast and secure delivery times made dealing with Prowler a great buying experience.
February 2, 2021
A customer view
Their website is very easy to manoeuvre with very prompt delivery service.
Also customer queries are dealt with professionally.
So far, a great experience shopping with them.
February 2, 2021
Perfect for the needs of a gay guy
Excellent site, good for the things that a gay guy needs and good value for money. I've used the company for many years
January 3, 2021
5 star service!
What seemed likely to be a terrible choice, turned into a great experience. Not so much for the product, which, alas, didn’t meet the expectations I had. However, the customer service was simply outstanding! The staff was very understanding and helpful. They took care of the issue ( a delay in the delivery due to the increased workload during the Christmas period) and fixed it promptly. I will certainly buy from them again in the future.
January 2, 2021
Reply from Prowler
Dear Alessandro,
Thank you for the feedback and thank you for shopping with us.
I have been investigating internally and first of all I am relived that the order reached you on the 6-1-21. In case you have any after-sale queries please do not hesitate to contact us via the available methods such as phone, email or chat. Thank you very much.
Please allow me to advise that the office was closed during the festive period which we also stated on our website to make sure that customers are aware of possible delays - we do apologise in case this was not clear enough or has not been sufficient enough to avoid any misunderstanding.
Last but not least please allow me to suggest contacting us with any questions or concerns you may have before leaving a review. I have been able to allocate an email you had sent the same day you have left us this feedback. As we have answered your query the day after our return we were surprised that you left this review and we do hope for your understanding that during current times and the festive season delays can occur - please give us a chance to answer your query and use this platform for sharing your overall experience.
Thank you for your understanding and for taking the time to leave this feedback.
For future reference please do not hesitate to contact us with any issues or concerns you may have.
Kind regards,
Prowler Customer-Services
Good price deal
December 10, 2020
Arrived super fast!!
December 6, 2020
A very efficient and speedy service as…
A very efficient and speedy service as alaways. Thank you Prowler!!
December 4, 2020
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