Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more
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See what reviewers are saying
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more
Company replied
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more
Company details
Information provided by various external sources
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Contact info
Brewer Street 5-7, W1F 0RF, United Kingdom
- www.prowler.co.uk
4.6
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and product was just as…
Great service and product was just as described. Delivery time was excellent. Will definitely shop with you again.
December 4, 2020
Good price, shame about the packaging
The product and price were very good and I'd have given a higher rating if my purchase had been delivered in the discrete packaging promised on the website. Prowler needs to stop using soft packaging and use proper boxes - like their competitors who I will use by preference for any future online purchases.
December 4, 2020
Reply from Prowler
Hello Don,
Thank you for your feedback here on Trustpilot.
We are very sorry to hear that you have received the packaging not as expected. That should indeed not happen. We know that in some cases the parcels are not handled appropriately within the delivery process. However I am not in the position to blame any of our external delivery partners. I have passed this feedback on to the warehouse management and I do hope this has been a single incident and will not reoccur in the future. We are very sorry for the inconvenience caused.
I do hope that we have been able to gain some trust regarding the handling of orders and the promise to assure that all orders are packed and dispatched in the most discreet way. Thank you very much.
Kind Regards,
Prowler Customer Services
The item arrived quickly, however....
The item arrived quickly. However I felt the Prowler team could have done a bit more to make the package a bit more discreet, because I felt it really wasn't.
November 13, 2020
Reply from Prowler
Hello Chris,
Thank you for your feedback here on Trustpilot.
We are very sorry to hear that you have received the packaging not as expected. That should indeed not happen. We know that in some cases the parcels are not handled appropriately within the delivery process. However I am not in the position to blame any of our external delivery partners. I have passed this feedback on to the warehouse management and I do hope this has been a single incident and will not reoccur in the future. We are very sorry for the inconvenience caused.
I do hope that we have been able to gain some trust regarding the handling of orders and the promise to assure that all orders are packed and dispatched in the most discreet way. Thank you very much.
Kind Regards,
Prowler Customer Services
Out of Stock!
Items ordered as birthday gift for a friend, only to be notified several days after order placed and day before said birthday that one item was out of stock! Will now be shopping elsewhere in future.
November 2, 2020
Reply from Prowler
Dear MP
Thank you for your feedback.
We are sorry that the product you initially ordered was out of stock. This is an error that should have certainly not occurred. We have taken this very serious and we will make sure that such experience will be avoided in future.
In case you do have any other questions please do not hesitate to contact us via the available methods such as phone, email or chat. We are happy to assist with any further queries you may have.
Please allow us to apologise for any inconvenience the experience may have caused.
Thank you for shopping with us.
Kind regards,
Prowler Customer-Services
Good quality
Good quality products but the sizing shown are not clear and so some items were way too small.
October 13, 2020
Initially i was disappointed with…
Initially i was disappointed with Buying from Prowler online for he first time, having always bought from the London Soho shop for many years. However, after i gave a negative review, Prowler customer services have been in contact and refunded me and gave an explanation. As a loyal Prowler shop customer, i appreciated this so i have given them a better review for this customer service experience.
October 11, 2020
Unprompted review
Extremely rapid service.
October 4, 2020
Unprompted review
First class service good prices…
First class service good prices delivered on time.😊
September 15, 2020
Unprompted review
Great Service
Great products, and customer service replied and sorted my issue within 3 minutes of me emailing them.
September 10, 2020
Unprompted review
Good quality
The products are true to pictures and descriptions on the website and all very good quality. I had to chase for dispatch and delivery status which I think they can overcome quite easily. Will definitely shop again.
September 5, 2020
Unprompted review
Reply from Prowler
Dear Raul,
Thank you for the feedback and for your order.
We are very happy to hear that you have been satisfied with the products you have ordered. In case you do have any questions regarding the ordered products do not hesitate to get in touch with us.
We are very sorry to hear that you have not been informed regarding the dispatch of your order automatically. In some cases such confirmation emails find their way into the Spam or Junk folder of the email account. However, we will look into that in order to avoid future recurrences and to allow more transparency throughout the process of your order. In case you do wish to take any of the issues further please do not hesitate to get in touch with our customer services via the following email address: customerservices@prowler.co.uk
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
product loooked so fake compared to…
product loooked so fake compared to website which was a real dissapointment considering price etc.. wanted something that looked more original and even the colour didnt look skin like
September 4, 2020
Unprompted review
Reply from Prowler
Dear Paul,
Thank you for your feedback and for your order.
We are very sorry to hear that the ordered items did not meet your expectations. As we do not expect you to accept this we would like to get in touch to set things right. Please await correspondence from our end and we can certainly get this issue resolved for you. We always aim to provide you with the best service and of course with products that will not cause you dissatisfaction. However we would have appreciated if you had taken the time to get in touch with us before leaving us with this feedback. That would have allowed us to rectify or improve the shopping experience. Please also allow us to confirm that we only sell originals and genuine products that we retrieve directly from the manufacturers. In some cases the images on the website may differ slightly with the actual product itself. As this product is one of our best sellers we will of course have this investigated internally.
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
one product broke and another is too…
one product broke and another is too small to use.
September 4, 2020
Unprompted review
Reply from Prowler
Dear Gabriel,
Thank you for your feedback and for your order.
We are very sorry to hear that the ordered items did not meet your expectations. As we do not expect you to accept this we would like to get in touch to set things right. Please await correspondence from our end and we can certainly get this issue resolved for you. We always aim to provide you with the best service and of course with products that will not cause you dissatisfaction. However we would have appreciated if you had taken the time to get in touch with us before leaving us with this feedback. That would have allowed us to rectify or improve the shopping experience.
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
Exlent item and on time delivery
September 2, 2020
Unprompted review
first class service from putting the…
first class service from putting the order in to it getting it no complints
September 1, 2020
Unprompted review
Unprofessional and extremely rude…
Unprofessional and extremely rude staff.
I went with my partner to buy something over the counter and the cashier was just being the most unprofessional person I have ever seen.
My partner was talking to him and he was just standing there drinking his water. Then he picked up the internal phone to chat to his colleague and then, he told us that the old £20 note is not acceptable anymore, which is not the case. You can still accept them.
I have been a customer for many years and have never come across such a rude person before.
So many sex shops around to go for shopping. Definitely will not be visiting you anymore.
And for the admin, it was the blonde guy by the till upstairs yesterday at around 7:30pm.
Good luck
August 26, 2020
Unprompted review
Reply from Prowler
Dear Customer,
Thank you for taking the time to leave us a feedback here on Trustpilot.
We are sorry to hear that your experience did not meet our usual high standards. This has been investigated internally and we understand that you had a pleasant interaction with our staff members and enquired about a product in which the price was not satisfactory for you. Hence the colleague made a quick internal call to see if a discount could be provided, which they were happy to do, but you were still unhappy with the price then offered. Our apologies regarding the £20 note - this information was indeed incorrect. We would love to welcome you back into the store in the future in order to provide our usual great customer service. In case you do wish to have a further conversation regarding your experience please do not hesitate to use our contact methods (phone, email, chat).
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
Never a problem with prowler!
Never a problem with prowler!! It’s alway quick and super efficient ❤️ And the guys in the shop are always super friendly and helpful too 👍🏻
August 8, 2020
Unprompted review
How bloody helpful are these guys!
How bloody helpful are these guys!! Incredibly is what. Thought there was an issue with my double dildo, turned out all was good. Add to that how lovely they were to speak to! I'll be shopping there again for sure and have been spreading the word too that thats the place to shop!!
August 3, 2020
Unprompted review
Quick delivery and high quality
Delivery was quick, and what I ordered was high quality
August 2, 2020
Unprompted review
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