Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more
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See what reviewers are saying
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more
Company replied
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more
Company details
Information provided by various external sources
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Contact info
Brewer Street 5-7, W1F 0RF, United Kingdom
- www.prowler.co.uk
4.6
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No complaints.
Products arrived safely, and discreetly packaged and on time.
June 16, 2020
Unprompted review
Good quality and fat delivery
June 16, 2020
Unprompted review
Great product and delivered very…
Great product and delivered very quickly.
June 14, 2020
Unprompted review
Received order in good condition
Received order in good condition, thanks.
A.J.T.
June 14, 2020
Unprompted review
Great service
June 13, 2020
Unprompted review
Excellent support
Excellent support, delivery time... Package delivery was very safe and fast :)
June 13, 2020
Unprompted review
Everything arrived very quickly and…
Everything arrived very quickly and safely. Many thanks.
June 13, 2020
Unprompted review
First time customer and ordered twice
First time customer and ordered twice. So quick and easy to use.
June 13, 2020
Unprompted review
Easy ordering
Easy ordering
Great website
Good quality products
Good delivery
Descreet packaging
Excellent all round
June 13, 2020
Unprompted review
Very easy to use and a fabulous clean…
Very easy to use and a fabulous clean out
June 12, 2020
Unprompted review
Overall the purchase experience was ok
Overall the purchase experience was fine. However, it would be much better if you provided information about delivery and an email to confirm when it’s on its way and how long it might take for delivery.
June 12, 2020
Unprompted review
Came quickly
I ordered on line at the week-end and goods were delivered by Tuesday.
June 11, 2020
Unprompted review
Reply from Prowler
Dear Customer,
Thank you for reaching out. Even though it would have been highly appreciated if you would have contacted us via the available methods of communication (email, chat, phone). We have checked the tracking numbers for your order and we have come to the conclusion that the order is still in transit due to an error within the Royal Mail network.
We have contacted you via email so we can offer further assistance while the missing item is still in transit to you. We certainly want to make sure that the order is fulfilled to your full satisfaction and we are always happy to help especially in situations when things have not gone as planned.
Thank you for your understanding and thank you for shopping with us.
Kind regards,
Prowler Customer-Services
Excellent customer service
Excellent customer service, prompt reply and speedy delivery!
June 11, 2020
Unprompted review
Quick delivery service
June 11, 2020
Unprompted review
Nice easy service quick delivery.
June 10, 2020
Unprompted review
Much gratitude
it's only recently i've started looking for 'prowler' goods on the net. i recognised the company as an established business of a certain standing. I live in a lovely natural wilderness (ah, bliss), then theres pandemic! at this time i get new medical attention for a long standing conditon, so i need to give more coherent attention to my cuddly wee prostate! being a newbie looking for toys online i have some faith already in prowlers business identity and quality of goods. this is reflected in the rating given: quality business, quality goods, happy customer. -very appreciative of the 'health benifits' obtained! much joy!
June 9, 2020
Unprompted review
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