I have recently had dealings with PSG. The service has been speedy and professional both to me and my advisor. I see a numbver of negative reviews and frustrations; I would suggest that in this moder... See more
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I have used PSG Sipp for over 25 years and have found them extremely professional, responsive and accommodating. The staff are pleasant and helpful and in particular Aimee Hodgson SIPP executive lead... See more
@Matthew Britain Seriously?!! Contact your Complaints team….. they are as useless as the rest of you! They BLAME a third party like you do. Three previous complaints also resulted in pathetic respon... See more
My UK pension was transferred from Royal London (which took over two years!) to PSG several months ago. Now PSG are very slow in transferring the funds to my investment company of choice here in the... See more
Company replied
Company details
- Pension Fund
- Alternative Financial Service
- Business to Business Service
- Financial Consultant
- Non-Bank Financial Service
Written by the company
PSG SIPP Limited was founded in 2008 by its board members out of the conviction that most providers in this industry come from the same mould and that things could, and should, be done better. That’s from things like being transparently fee-based, to the way in which clients retain control of their investments in our products. We deal with leading regional, national and international IFAs and other professional advisers to deliver smart, accessible SIPPs to those looking for control and value for money. On the other hand, we can also deal directly with those individuals, and also businesses whose investments or plans are sophisticated, or perhaps more complex. For as long as self-invested pensions have been around, our experts have been helping people, and their advisers, to make the most of the opportunities they present.
Contact info
Unit F1, Avonside Enterprise Park, SN12 8BT, Melksham, United Kingdom
- +44 3330 918 618
- info@psgsipp.co.uk
- www.psgsipp.co.uk
3.2
Average
96 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Just wanted to warn potential customers…
Just wanted to warn potential customers of my experience with PSG.
Started my pension transfer to PSG on 4th July 2022, and 8 months later still waiting for the funds to be fully transferred.
My partner transferred her pension to Vanguard and the rest to PlanOff for crypto investment since GBP is crashing it took 72 hours.
If you’re looking for a stress-free transfer, I would not recommend PSG.
May 17, 2023
Unprompted review
Reply from PSG SIPP Limited
Dear Freddie,
Thank you for taking the time to leave a review. We have tried to look into this for you but we are unable to locate a member of any of our SIPPs with the name given above.
If you could please contact Chris Perry (Head of Operations) by emailing chris@psgsipp.co.uk so we can look into this further for you.
Many thanks,
PSG SIPP Limited
Yet again I am making a negative…
Yet again I am making a negative review. This time I’ve take the decision to transfer out my SIPP because of their terrible failings in the management of my SIPP- I’ve been given an indication of a couple of months then several months - due to an admin backlog but they want to charge £525 plus VAT for the privilege. This is not on - it’s a simple sell and cash transfer that should take no more than 2-4 weeks - where are the pension guidelines for getting this completed in a timely fashion. Why should I pay for a service that takes a minimum of a couple of months with all the excuses under the sun.
May 11, 2023
Unprompted review
Reply from PSG SIPP Limited
Dear Maritsa
Thanks for your review. I can see you have not yet submitted a formal request to transfer your pension benefits.
Whilst it is correct that we have been extremely busy of late, the backlog to which you refer is consistently reducing. I'm confident we will be able to complete your transfer in a timely fashion, once we are provided with the documents that we require.
Can I please request that when submitting your transfer request you include me in that correspondence, using chris@psgsipp.co.uk and I will gladly oversee your case.
Kind regards
Chris Perry
Head of Operations
I’m opting out and have been since…
I’m opting out and have been since January 23. I’m now into month 4 and I’m still no further forward.
It’s nearly impossible to get a clear concise set of instructions, I get emails from random employees who obviously can’t communicate with other staff members or in other words…. What a shocking bunch of inept people!!!!!!
January 19, 2023
Unprompted review
Reply from PSG SIPP Limited
Dear Mr Cordes,
Many thanks for taking the time to leave a review, we’re really disappointed to hear you haven’t been happy with the level of service you’ve received from us.
Our team picked up your case last week and this issue should now be resolved, but if you’d like to discuss the matter with me I’d be more than happy to speak with you.
Perhaps you could contact me by e-mail at chris@psgsipp.co.uk and we can arrange a suitable time for a call.
Kind regards
Chris Perry
Head of Operations
A very unsatisfactory transfer out…
A very unsatisfactory transfer out process. Long delays and very few updates. After nearly a month, under the pretense of due diligence, they asked for documentation and signatures they already had. The whole thing took over 2 months which I guess may not be considered too bad. But the real issue is that we have not received any documentation from PSG detailing the process. I have asked repeatedly for a statement of transactions for the encashment of funds, and transfers from subsidiary accounts etc etc and have received deathly silence. I must have emailed 5 times over the last few weeks and have had no response whatsoever. How can a professional company act like this on a pension that is well over £300,000.00???
December 31, 2022
Unprompted review
Reply from PSG SIPP Limited
Good morning
Thank you for your review, I’m really sorry to hear you’re not happy with the service you’ve received on your transfer out request.
We have been working through a backlog recently and we are aware that our response times have not been as fast as our clients are accustomed. We are making good progress with this backlog and we are confident delays of the type you have described will not be experienced in the future, although I do appreciate that does not help in your circumstances.
I’m not able to locate your case using your Trust Pilot account name, but if you would like to discuss your concerns in more detail I would be happy to arrange a call with you. Please contact me at chris@psgsipp.co.uk and we can arrange a time that works for you.
Many thanks
Chris Perry
Head of Operations
Frankly feeling fed up as a client…
Frankly feeling fed up as a client having calls constantly and not getting to speak to anyone - never had this problem before, only ever since the merger am I hitting my head against a brick wall. Today I get an email confirming my Octopus Portfolio transfer to another company has been completed - the first I have heard of this - will speak to the FCA on Monday as this doesn’t seem right that I’ve received no correspondence on this. Also have been chasing for my annual report for the last 3 months - now waiting on a valuation from the new portfolio managers of my SIPP as PSG has stated. I am totally nervous now about my SIPP as I rely on my funds from this as a drawdown. Someone have the decency to pick up the phone and speak to me
October 14, 2022
Unprompted review
Reply from PSG SIPP Limited
Hi Maritsa,
We are sorry to hear that you feel unhappy with our service. One of our colleagues has spoken to you this morning. We have taken your feedback onboard and we’ll be in touch with you regarding this as soon as possible.
Many thanks
The PSG SIPP Team
Incredibly slow and still waiting five months later
I started the transfer out process in May - it took six weeks for the discharge papers to be issued that were turned around in two days, and now - 4th October - I'm still waiting for the funds to be transferred despite multiple chasing from me and my current pension provider.
UPDATE: I have not received any documentation from PSG, nor have Hargreaves Lansdown in the last few weeks. The Due Diligence as completed in May - you have confirmed that already. Is this just another stalling tactic? Do you really want me to go to the FCA? I'm fed up calling you for an update that never arrives
October 4, 2022
Unprompted review
Reply from PSG SIPP Limited
Hi Tracy
We are sorry to hear that you feel unhappy with our service. One of our colleagues has spoken to you and explained that we require the completed due diligence documents sent to you on 22nd September before we can continue to process the transfer.
Many thanks
The PSG SIPP Team
Friendly and efficient.
Friendly, efficient and knowledgable. Although could not fully help as different service really required. Was excellent at directing to correct area.
September 28, 2022
Unprompted review
Reply from PSG SIPP Limited
Hi Andrew
Thank you for taking the time to leave us a review.
Many thanks
The PSG SIPP Team
Still Waiting
I placed the previous review with the hope that PSG would improve their performance and they would meet the response time stated above - still waiting.
i have made many more phone calls, received an email acknowledging my complaint - but still going round in circles and waiting for my money.
June 24, 2022
Unprompted review
Reply from PSG SIPP Limited
Hi Richard
We are sorry to hear that you feel unhappy with our service. One of our colleagues has spoken to you and explained the process we have to follow before monies can be paid and a further update will be given to you today.
Many thanks
The PSG SIPP Team
PSG customer service is awful and a disastrously slow to paying out.
PSG customer service is awful. They neither reply to emails nor simply acknowledge it. Their Payment process is disastrously slow within the modern financial system. The present day is characterised by fast payment, fast food, contactless and so on. Sorry to say PSG seems to be in the past. It takes almost a month to process a payment, that is maybe , when you don’t give them breathing space. I am forced to give this review because I am not only disappointed but also dissatisfied with their service. To this point of reviewing, no one has replied to my 2 emails sent regarding payment from my own Sipp- how awful that is - to say the least. I realised I am not the only one giving this kind of review . Several others have given similar reviews and this is unacceptable. I give a couple more days for my payment otherwise am out!
June 17, 2022
Unprompted review
Reply from PSG SIPP Limited
Thank you for your review. I'm very sorry to hear you have been unhappy with our service.
Please be assured that we're working hard to prioritise urgent work as our clients would expect and to improve our response times.
If you would like to discuss anything further please email me at chris@psgsipp.co.uk or call 01525 408120.
Many thanks
Chris Perry
Operations Manager
Abysmally slow
This company takes forever to pay your money out if you request a transfer to another provider. Do not consider using them if you want to be able to manage your own assets effectively.
May 30, 2022
Unprompted review
Reply from PSG SIPP Limited
Thank you for your review. I'm very sorry to hear you have been unhappy with our service.
Please be assured that we're working hard to prioritise urgent work as our clients would expect and to improve our response times.
If you would like to discuss anything further please email me at jo.astley@psgsipp.co.uk or call 01525 408120
Many thanks
Jo Astley
Department Manager
Great Work
Great coordination Zachary P Linaker from Renascence Capital
April 12, 2022
Unprompted review
Reply from PSG SIPP Limited
Thank you for your review!
The PSG SIPP Team
Reply from PSG SIPP Limited
I'm very sorry to hear you have been unhappy with our service.
We're extremely busy at the moment but working hard to prioritise urgent work as our clients would expect. We do expect our response times to improve over the coming months.
If you would like to discuss anything further please email me at chris@psgsipp.co.uk or call 01249 280 020
Many thanks
Chris Perry
Operations Manager
PSG SIPP Limited
Very straight forward
February 15, 2022
Reply from PSG SIPP Limited
Hi Keith
Many thanks for leaving us a review. It's great to have you onboard!
The PSG SIPP Team
Brite advisors seem to lack initiative…
Brite advisors seem to lack initiative getting things done
January 27, 2022
Reply from PSG SIPP Limited
Hi
Thank you for leaving a review however this is the Trustpilot profile for PSG SIPP Limited and not Brite advisors. We would welcome your feedback on our service as SIPP Administrator and Trustee.
Many thanks
The PSG SIPP Team
Onboarding Experience via Brite Advisors, Sydney.
Richard from Brite was so awesome. I had hit a wall and he got me over. Hoping PSG provide the same.
January 18, 2022
Reply from PSG SIPP Limited
Thanks for taking the time to leave us a review. It's great to have you onboard!
The PSG SIPP Team
New customer
I'm a new customer and therefore not had much interaction with PSG, received information from them regarding my pension plan
January 10, 2022
Reply from PSG SIPP Limited
Thanks for taking the time to leave us a review. It's great to have you onboard!
The PSG SIPP Team
Transparency lacking
Provider would not provide a transparent answer to my question on the exact differences between two products I was offered and referred me back to my advisor.
January 7, 2022
Reply from PSG SIPP Limited
Thank you for your review. We would invite you to get in touch with our Operations Manager, Chris Perry (email: Chris@psgsipp.co.uk or call 01249 280 020) so we can discuss this matter further and to give you more information on the differences between our products and services.
Many thanks
The PSG SIPP Team
Quick and clear responses
Quick and clear responses. Fully understood request without need for explanation.
November 30, 2021
Reply from PSG SIPP Limited
Hi John
Thanks so much for leaving us a review. We look forward to working with you going forwards.
Chris Perry
Operations Manager
I have just opened my SIPP and waiting…
I have just opened my SIPP and waiting investment. However, the information provided at inception has been clear.
November 16, 2021
Reply from PSG SIPP Limited
Hi Antony
Thank you so much for taking the time to write us a review. It's great to have you onboard!
The PSG SIPP Team
Dreadful performance.
This fund has managed my money for almost 2years, its managed a return of just over 4% !!!!!! TOTAL.
Given the massive upturn in world markets, funds equities, ETF`s, property etc etc, it appears to me they must have been asleep at the wheel.
Really look elsewhere, dreadful performance.
September 14, 2021
Unprompted review
Reply from PSG SIPP Limited
Hi Gary
I’m Wendy Poynton, Senior Compliance Exec for PSG SIPP. I’m very sorry to hear you have not been satisfied with the performance of the funds your pension is invested in. As SIPP Administrator and Trustee, we are not involved in the investment advice process nor can we be as we do not have the required regulatory permissions. The investment advice was given to you by your chosen financial adviser so we would suggest that you contact them directly to raise your concerns.
Kind regards
Wendy Poynton
Senior Compliance Executive
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