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Psychiatry UK Reviews 

5,883
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,508 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being extremely kind, supportive, and thorough during appointments, which successfully helps put anxious individuals completely at ease. Individuals also appreciate the simple online portal and note that the journey from the initial referral right through to diagnosis is remarkably smooth and efficient. However, some people mentioned experiencing frustratingly long delays regarding titration start times alongside slow communication from the administrative team. A few other people also felt that scheduling issues, missed phone calls, and unanswered messages created significant hurdles during their ongoing treatment.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how professional, friendly, and... See more

Service

Customers had positive experiences with service, highlighting professional, attentive, and understanding... See more

Customer service

People report positive experiences with customer service, highlighting knowledgeable consultants and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying widely across the service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentlemen interviewing me was very understanding and patient. Even when things started going wrong for me during it. Like Amazon parcel delivery etc. he had a nice friendly demeanour. He diagnosed... See more

Company replied

Rated 5 out of 5 stars

Very supportive & put me at ease straight away. Also empathic, whereby I was not feeling rushed or uncomfortable. Very understanding & explained everything throughout. So so reassuring throughout whol... See more

Company replied

Rated 5 out of 5 stars

Dr Stephen Ilyas was very caring and put me at my ease straightaway, as I had been dreading this assessment and had prepared a 17 page doc for it! I need not have worried, it was more like an hour lon... See more

Company replied

Rated 5 out of 5 stars

I couldn't recommend enough. My appointment was with Dr Kulik and he was amazing. Made me feel at ease and a lot better after getting a diagnosis. Psychiatry always keep you in the loop of thing... See more

Company replied


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist

Written by the company

At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,883)

4,567 reviews in the last 12 months

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Rated 4 out of 5 stars

4/5 Stars - Long wait due to high demand, but the actual care is brilliant!

The waiting list to get diagnosed and titrated through Psychiatry-UK is definitely long because the service is in such high demand. However, once you finally reach the top of the list, the experience is excellent. The clinicians are highly professional, understanding, and incredibly supportive throughout the ADHD process. If you can be patient with the initial waiting times, the quality of care you receive is absolutely worth it.

March 25, 2026
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Reply from Psychiatry UK

We appreciate your understanding regarding the waiting list and are delighted to hear that your experience was excellent. It's wonderful to know our clinicians were professional and supportive for you. Thank you for your patience and positive feedback.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, the forms were brutal but for a reason, I was pleased once my forms were done and the booking became available that I wasn't auto allocated someone. I was instead able to read up about every clinician and their specialties and background, which helped me to choose a clinician I felt would best suit me. very efficient system. The assessment was via video and I felt heard and Im sure I also got a little therapy within the assessment as my clinician was so engaged in my session and interacted on a level I didn't expect or realise I needed. Dr Joshua Maduwuba was firm and guiding as my ADHD tends to make me ramble, his questioning revealed things i had attributed as just a me thing and the whole experience was healing also for adult me and early childhood me. Thank you so much team

July 18, 2026
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Reply from Psychiatry UK

We are so pleased to hear about your positive experience with our service. It's wonderful that you found the process efficient and that you were able to choose a clinician who suited your needs. We're especially glad to know that the assessment felt healing and that you felt heard and engaged. Thank you for sharing your kind words.

Rated 5 out of 5 stars

ADHA referral

The video call at home meant I was already at ease. Dr Laura was very empathetic and helped me to talk through all five topics to reach a diagnosis. Thank you.

August 21, 2026
Unprompted review
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Reply from Psychiatry UK

We're so pleased you felt at ease during your video call. It's wonderful to hear that our doctor was empathetic and helped you through the process to reach a diagnosis. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Understanding

On time. Professional. Understanding

August 13, 2026
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Reply from Psychiatry UK

We're so happy to hear that our service was professional and understanding. Thank you for your kind words.

Rated 5 out of 5 stars

The experience was very good

The experience was very good. The process was explained very clearly and the portal enables good communication. The online assessment with my chosen psychiatrist was good, although I found the technology slightly glitchy. The potential waiting list times were transparent. All in all I’m very pleased I went down the Right To Choose pathway, even in light of all the furore around private ADHD assessments at present

August 16, 2026
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Reply from Psychiatry UK

We're so pleased to hear that the process was clearly explained and that our portal enabled good communication for you. We appreciate your feedback regarding the technology during your online assessment and will certainly look into improving that. It's wonderful to know you're very pleased with your Right To Choose pathway experience.

Rated 5 out of 5 stars

Was worried initially but felt very…

Was worried initially but felt very comfortable when talking go and getting this sorted

August 15, 2026
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Reply from Psychiatry UK

We're so pleased to hear that you felt comfortable and that we were able to sort everything out for you. Thank you for sharing your positive experience with us.

Rated 2 out of 5 stars

I felt belittled

I felt belittled, ignored, and disbelieved during my short autism assessment. My mother's opinions were given heavier weight than my own lived experience, and it seemed as though the assessor had made up her mind before the session even started.

If you're a high masking woman I would not recommend Psychiatry UK, as their assessment is very old fashioned and does not take the symptomatic differences into account during assessment.

August 16, 2026
Rated 5 out of 5 stars

Made me feel at ease discussing my…

Made me feel at ease discussing my symptoms very good to talk to and very nice

August 12, 2026
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Reply from Psychiatry UK

We're so pleased to hear that you felt at ease and found our team very good to talk to. Thank you for your kind words and for taking the time to leave a review.

Rated 5 out of 5 stars

The service has been absolutely great

The service has been absolutely great. I went to Psychiatry UK via NHS Right to Choose path for the Adult ADHD assessment. I was able to book an appointment within 2 weeks of completing all the forms and providing all the information. The assessment felt very comfortable, and I received the guidance and explanation that helped me understand the diagnosis much better along with very informed decision on next steps.
I am currently on the waitlist for Titration. So far, I would say the experience has been absolutely great.
Thank you

August 15, 2026
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Reply from Psychiatry UK

We're so pleased to hear that your experience with us has been absolutely great so far. It's wonderful to know that the assessment felt comfortable and that you received clear guidance and explanations. We understand how important it is to feel informed and supported through this process, and we're glad we could provide that for you. We appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

Quick and easy

This was recommended to me by one of my friends now i have both my diagnosis and i feel better about myself

August 12, 2026
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Reply from Psychiatry UK

We're so pleased to hear that you've received your diagnosis and are feeling better about yourself. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Would 100% recommend :)

I had the best experience with Psychiatry UK - I was recommended to them by a friend and so glad I chose them.

I got lucky with my assessment and was seen very quickly from GP referral, all communications were clearly laid out and thorough, and the specialist who carried out my assessment was lovely, very reassuring and really put me at ease for the whole appointment.

Would 100% recommend :)

August 15, 2026
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Reply from Psychiatry UK

Thank you for sharing your wonderful experience. We're so pleased to hear that a friend's recommendation led you to us and that you had such a positive journey. It's great to know that your assessment was arranged quickly, communications were clear, and our specialist made you feel at ease. We truly appreciate your strong recommendation.

Rated 5 out of 5 stars

The response time was surprisingly…

The response time was surprisingly fast. I liked the fact that you could choose which psychiatrist to see, and read reviews from other patients before choosing.

August 15, 2026
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Reply from Psychiatry UK

We're so pleased to hear that our response time was fast. It's also great to know that you appreciated the ability to choose your psychiatrist and read patient reviews. Thank you for your positive feedback!

Rated 5 out of 5 stars

I am so happy with the service and…

I am so happy with the service and support I have received through the start till the end with Psychiatry UK. Now I have a yearly medication review and my GP checkts blood pressure etc every few months. Seamless process for me and handled with great care. Feeling blessed to have access to this service

August 14, 2026
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Reply from Psychiatry UK

We're so happy to hear that you had such a positive and seamless experience with us from start to finish. It's wonderful to know that you feel well-supported with your medication reviews and GP checks. Thank you for your kind words.

Rated 5 out of 5 stars

Comfortable consultation via Teams

Straight forward interview / consultation. Felt at ease generally as done from the comfort of my home via Teams. Much less stress inducing than in person face to face for me. Very quick response from referral.

August 15, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that your interview and consultation were straightforward and that you felt at ease doing it from the comfort of your home. It's wonderful that the process was less stressful for you. Thank you for your kind words.

Rated 5 out of 5 stars

It was very good and felt comfortable…

It was very good and felt comfortable talking about my problems

August 14, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that you felt comfortable discussing your concerns. Thank you for sharing your positive experience with us; we truly appreciate it.

Rated 5 out of 5 stars

Excellent support

Dr. Soumaya Nasser El Din was very professional and supportive. She went into great detail and put me at ease to ensure a fair diagnosis.

August 19, 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that you found your experience professional and supportive. It's wonderful that everything was explained in great detail and that you felt at ease. Thank you for sharing your positive feedback.

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