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Psychiatry UK Reviews 

5,883
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,508 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being extremely kind, supportive, and thorough during appointments, which successfully helps put anxious individuals completely at ease. Individuals also appreciate the simple online portal and note that the journey from the initial referral right through to diagnosis is remarkably smooth and efficient. However, some people mentioned experiencing frustratingly long delays regarding titration start times alongside slow communication from the administrative team. A few other people also felt that scheduling issues, missed phone calls, and unanswered messages created significant hurdles during their ongoing treatment.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how professional, friendly, and... See more

Service

Customers had positive experiences with service, highlighting professional, attentive, and understanding... See more

Customer service

People report positive experiences with customer service, highlighting knowledgeable consultants and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying widely across the service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentlemen interviewing me was very understanding and patient. Even when things started going wrong for me during it. Like Amazon parcel delivery etc. he had a nice friendly demeanour. He diagnosed... See more

Company replied

Rated 5 out of 5 stars

Very supportive & put me at ease straight away. Also empathic, whereby I was not feeling rushed or uncomfortable. Very understanding & explained everything throughout. So so reassuring throughout whol... See more

Company replied

Rated 5 out of 5 stars

Dr Stephen Ilyas was very caring and put me at my ease straightaway, as I had been dreading this assessment and had prepared a 17 page doc for it! I need not have worried, it was more like an hour lon... See more

Company replied

Rated 5 out of 5 stars

I couldn't recommend enough. My appointment was with Dr Kulik and he was amazing. Made me feel at ease and a lot better after getting a diagnosis. Psychiatry always keep you in the loop of thing... See more

Company replied


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist

Written by the company

At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,883)

4,567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Assessment outcomes

A very professional approach to a challenging subject.
A good and very fast process.
Thank you for your time and understanding.
Best regards

August 4, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're delighted to hear that you found our approach professional and the process efficient. Thank you for acknowledging our time and understanding.

Rated 5 out of 5 stars

My experience with the gentleman Leszek was very helpful

My experience with the gentleman Leszek Rudzki with my Autism diagnosis was really good. He was so understanding and I felt totally comfortable
Thank you for your support

August 20, 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear you felt comfortable and understood during your autism diagnosis. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

60 years old finally diagnosed

60 years old and I Finally know why I think differently from others ,assessment was clear and concise,interviewer was relaxed and explained things in full .

August 14, 2026
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Reply from Psychiatry UK

We're so pleased to hear that the assessment provided clarity and that you found the interviewer to be relaxed and thorough in their explanations. Thank you for your kind words.

Rated 5 out of 5 stars

Psychiatry uk

Lovely doctor very good and professional had a lot of knowledge and made me feel comfortable. He gave me my diagnosis straight after the assessment and offered options for support. He wrote my report after a couple of days! Amazing. I have never used this company before but I highly recommend them

August 14, 2026
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Reply from Psychiatry UK

We're so pleased to hear you had such a positive experience with us. It's wonderful that our doctor was professional, knowledgeable, and made you feel comfortable. We're especially glad you received your diagnosis and support options quickly, and that your report was provided so promptly. Thank you for your high recommendation!

Rated 2 out of 5 stars

The last time I was referred the…

The last time I was referred the response time took months only to be rejected and have to be re referred due to not responding fast enough even though I struggle with ADHD and have four children and a very busy lifestyle! This is very inconsiderate to people that suffer with ADHD especially if they're supposed to know about it and how it affects people they should know what to expect.

August 11, 2026
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Reply from Psychiatry UK

Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you faced previously and can understand how frustrating this must have been particularly when managing the challenges associated with ADHD alongside a busy family life and caring responsibilities.
We are sorry that your previous experience left you feeling unsupported and misunderstood. Your feedback is valuable in helping us to better understand how our processes can impact patients and we hope your experience moving forward will be a positive one.

Rated 5 out of 5 stars

Positive and fast response

I called my GP and within a month, I’ve received emails and texts regarding progressing to assessment stage. I had then got diagnosed within a month of the initial contact of the team. The experience was good for me as my psychiatrist didn’t try to overwhelm or undermine my experiences.

August 11, 2026
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Reply from Psychiatry UK

We're so pleased to hear that your experience was positive and that you felt understood and respected throughout the assessment process. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Fantastic experience overall

Although there are delays with initial consultations and diagnosis I found the entire process very simple and straightforward! The prescriber also helped with questions around medication. Overall I’m extremely satisfied with my experience and would highly recommend to anyone looking for neurodiversity diagnosis and medicine titration

August 14, 2026
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Reply from Psychiatry UK

Thank you for sharing your experience. We're pleased to hear that despite the initial delays, you found the overall process simple and straightforward. It's great to know that our prescriber was able to assist with your medication questions, and that you're extremely satisfied with your experience. We appreciate your recommendation.

Rated 1 out of 5 stars

Are you actually paying people to write…

Are you actually paying people to write these reviews as my experience is absolutely the worst I ha e ever had with a so called health provider. I was diagnosed again for the second time as my first was private and the nhs cancelled my shared care agreement. And was referred in March 2025, I did not get and appointment till December 2025. Confirmed my diagnosis then and 9 months still waiting for Titration.

For medication im already stable on which I cant afford..

With no contact other than emails telling me there is more delays. And you are completely uncontactable.

August 19, 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

Thank you for taking the time to share your experience. We are very sorry to hear how frustrated and disappointed you have been by the length of time it has taken to access treatment, particularly after already having an established diagnosis and previous medication. We understand how difficult it can be to face extended waits when your symptoms are having a significant impact on your daily life.
We appreciate that the waiting times you describe for both assessment and titration have been challenging and we recognise how disheartening it can be to receive updates about delays when you are awaiting support. We want to reassure you that we are working hard to improve waiting times across our services and increase capacity so that patients can access care as quickly as possible.
We are also sorry to hear that you have felt unable to contact us. If you need support or have questions about your care our Patient Support Centre can be contacted by telephone and our Live Chat service is available through our website during opening hours. Further information about the different ways to contact us can be found on our Contact Us page: https://psychiatry-uk.com/contact-us/

Thank you again for your feedback. We recognise the impact that delays can have on patients and appreciate you taking the time to share your experience as this helps us continue to improve our service.

Rated 5 out of 5 stars

Very friendly

The person was really friendly and easy to talk to.

August 8, 2026
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Reply from Psychiatry UK

We're so pleased to hear that you found our team member friendly and easy to communicate with. Thank you for your wonderful feedback.

Rated 4 out of 5 stars

The doctor was good and responsive to…

The doctor was good and responsive to my behaviours

August 8, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so glad to hear that you had a positive experience with your doctor and felt that they were responsive to your needs. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Made me feel comfortable and at ease

Made me feel comfortable and at ease

August 14, 2026
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Reply from Psychiatry UK

We appreciate your feedback and are so glad we made you feel comfortable and at ease. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Trusted the doctor

I trusted the doctor and felt able to be entirely myself.
That was a major breakthrough for me.

May 19, 2026
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Reply from Psychiatry UK

Thank you for the feedback.

Rated 5 out of 5 stars

quick service kind people to talk to

quick service kind people to talk to. easy to use. id definitely recommend using this service x

August 14, 2026
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Reply from Psychiatry UK

We're so pleased to hear that you found our service quick, easy to use, and that our team was kind and helpful. Thank you for your recommendation!

Rated 5 out of 5 stars

Very happy with the whole experience I…

Very happy with the whole experience I learned a lot about myself and the app and connection was brilliant

August 10, 2026
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Reply from Psychiatry UK

We're so pleased to hear that you had such a positive experience and that you found the app and connection brilliant. It's wonderful that you learned a lot about yourself!

Rated 5 out of 5 stars

Highly recommended! (ASD Referral)

Very fast referral and assessment considering the NHS wait times! The fact that I got to choose which doctor would be overseeing my assessment was also incredible! I felt very accommodated and informed throughout the whole process as well as during the assessment itself!

August 14, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that your referral and assessment were fast, especially considering typical wait times. It's wonderful that you felt accommodated and informed throughout the entire process, and that you were able to choose your doctor. Thank you for your kind words!

Rated 5 out of 5 stars

Samuel has been amazing throughout

Samuel has been amazing throughout, very helpful, very considerate, kind and understanding and extremely customer focussed.

August 19, 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear about your positive experience and that our team member was helpful, considerate, kind, understanding, and extremely customer-focused. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Really helpful and supportive…

Really helpful and supportive throughout the process.

August 10, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We are so pleased to hear that you found our team helpful and supportive throughout the process. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Quick waiting period

Quick waiting period, in depth online questions for then easier zoom call

August 10, 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're happy to hear that our online process and call were efficient and helpful for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Thank you :)

I'd put a note on my account to further outline my cardiac history and some recent unpleasant medication reactions I'd had and was pleasantly surprised to be contacted the next day by a nurse who wanted to make sure I wasn't in danger and had proper support.
I'm early days through the process at this point, my referral only went through at the end of July from my Doctors and I've only recently done all my forms so will have some ways to go yet. With my cardio history and other mental health I'm unsure what the outcome will be for me but I'm grateful to the support and think they're doing as best as can be managed with the amount of patients they have to treat.

August 19, 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

Thank you for sharing your positive experience. We're so pleased to hear that our team was proactive in reaching out to you to ensure your safety and provide support, especially given your cardiac history and medication reactions.

It's understandable to feel uncertain about the outcome with complex health considerations, but we appreciate your gratitude for the support you've received so far. We strive to provide the best possible care to all our patients.

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