Banner for PUCKIPUPPY BIKES

PUCKIPUPPY BIKES Reviews 

644
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers frequently praise the solid build quality and thoughtful design of the bikes, noting their stability and durability. Many find the bikes powerful, responsive, and comfortable, making them enjoyable for various terrains and long rides. Reviewers also commend the excellent customer service for being responsive and helpful, along with efficient shipping and secure packaging. However, some customers also noted concerns with product durability, experiencing issues like corrosion, accessories failing, or parts breaking down prematurely. A few other people also felt that customer support could be unhelpful or slow, sometimes requiring multiple steps and delays for resolutions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that many find the bikes well-built,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the bikes as well-built,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being responsive,... See more

User experience

Customers consistently note positive experiences with user experience, finding the products fun, smooth,... See more

Delivery service

Consumers generally report positive experiences with delivery service, noting that orders were easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased the Puckipuppy electric trike Husky model for our 14-year-old son, and it has been an excellent experience from start to finish. The trike is incredibly stable, which gave us peace of... See more

Rated 5 out of 5 stars

Good power and a very comfortable ride. Fat tire + dual suspension make off road riding comfortable. I am grateful for the large “grannie” seat for longer rides. Battery lasts me about 60 minutes... See more

Rated 5 out of 5 stars

Just got the bikes. We purchased 2 Beagle2 bikes. So far they have been great and great fun to ride. Really powerful and responsive. Seem to be made well and was very simple to do the minimal assembly... See more

Rated 5 out of 5 stars

Great bike, great design, solid quality. We've had our for almost 2 years now and have absolutely no regrets. After doing a lot of research, Puckipuppy was the best choice for quality and price. Their... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Manufacturer
  5. Outdoor Sports Store

About PUCKIPUPPY BIKES

Written by the company

About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs

Welcome to Join PUCKIPUPPY

Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion.

Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.

Shop Risk-Free with PUCKIPUPPY

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!
At PUCKIPUPPY, we believe in providing our customers with the best shopping experience possible. That's why we offer a range of guarantees to ensure your satisfaction:

15-Day Returns

Free Shipping

2-Year Warranty Coverage

Secure Installment Payments

Local Customer Support


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(644)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with the quality of the…

Very impressed with the quality of the bike, I purchased the boxer st. The assembly was very easy and the instructions were easy to follow. The packaging of the bike was very impressive and sturdy. I own another electric bike that is a supposedly a high end electric bike but for the price and quality that the boxer offers it’s a far better bike!! Would definitely sell my other bike to buy another boxer!!

July 1, 2026
Rated 5 out of 5 stars

Puckipuppy Corgi e-bike

I purchased the Puckipuppy Corgi ebike due to its low center of gravity! Searched different manufacturers and finally settled on the Puckipuppy. I’m 71 years old and will use the ebike to hunt with and ride with my grandsons. I have enjoyed so far!

June 29, 2026
Rated 1 out of 5 stars

Not quality and heavy.

Very heavy, half of electric cables i had to unplug to get bike to work. I traveled to beach with it and it started to rain, now bike does not work. We also have an electric townie bike and it has had no issues and it got wet as well but works fine. I would spend more on a much built ebike. I have owned it for 16 months.

June 15, 2026
Unprompted review
PUCKIPUPPY BIKES logo

Reply from PUCKIPUPPY BIKES

Dear John,

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.

We understand your concerns regarding the bike’s weight and performance. Our e-bikes are built with a reinforced frame and motor system, which can make them feel heavier than traditional bicycles, but they are designed to support stability, durability, and load capacity.

Regarding the electrical issue after exposure to rain, while the bike is designed to handle light weather and road splashes, prolonged or heavy rain exposure can sometimes affect electrical components if water enters sensitive areas. We recommend avoiding riding in heavy rain and ensuring all connectors are fully secured and dry after any wet conditions. We’re also happy to help you troubleshoot your current issue to see if there’s a possible recovery or replacement of affected parts.

We’re sorry to hear the bike has not met your expectations after 16 months of use. Even outside of the standard warranty period, our support team can still assist with technical guidance and available repair options to help get you back on the road.

Please reach out to our customer support with your order details, and we’ll do our best to help.

Sincerely,
Puckipuppy

Rated 5 out of 5 stars

I looked at different e bikes for over…

I looked at different e bikes for over a year and settled on the Puckipuppy ST Camo Boxer. I plan on hunting with it and have almost 100 miles on it with no issues at all. The customer service is excellent and the assembly was a breeze. We are now looking at getting the Corgi full suspension for my wife.

June 15, 2026
Rated 3 out of 5 stars

After buying a bike

After buying a bike, I was looking at purchasing a second, but pressed wrong button & was charged. When I tried to get a refund, as I wasn’t ready to purchase a 2nd bike. I was informed I had 2 pay a restocking fee, no exceptions.

June 15, 2026
PUCKIPUPPY BIKES logo

Reply from PUCKIPUPPY BIKES

Dear Victor,

Thank you for your feedback, and we’re sorry for the frustration this situation caused.

We understand that accidental purchases can happen, and we regret the inconvenience this order created. After reviewing your request, we would like to clarify that a full restocking fee was not applied in this case. As outlined in our policy, only a 5% card processing fee was deducted to cover non-refundable payment processing costs charged by the payment provider. This fee is standard for refund transactions and is waived if an exchange is selected instead of a refund.

We understand this may still feel disappointing, especially when the purchase was not intended, and we truly appreciate your understanding. Your feedback is important, and we will continue working to make our ordering experience clearer and more user-friendly.

If you need any further assistance, our support team is always here to help.

Sincerely,
Puckipuppy

Rated 4 out of 5 stars

Smooth ride and great battery life

Smooth ride and great battery life. The electronics seat etc is same as my Mokwheel Basalt 2.0 and uses same battery so no relearning when swapping bikes. I do wish the software was same because I cannot control individual PAS speeds and limit them to 20 MPH. I put a handlebar riser on mine (6'4) and make sure the tire diameter is set to 26.5 to get the most accurate MPH display. I would buy again, no question.

June 17, 2026
Rated 1 out of 5 stars

The brake line on my bike came on the…

The brake line on my bike came on the wrong side of the fork when u install the front tire it rubs on tire and when I call puck a puppy I get some Asian women that knows nothing about there bikes and tells me I have to do everything by email. How good is there technical support when you can’t even talk to someone Almost anything you buy anymore has person tp person support for there products especially something as complex as an e-bike.

April 23, 2026
Unprompted review
PUCKIPUPPY BIKES logo

Reply from PUCKIPUPPY BIKES

Dear Lance,

Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced.

Regarding the brake cable routing, it is possible that the cable may have shifted during shipping or assembly. In most cases, this can be corrected by rerouting the brake line to the proper position. Our technical support team is always available to provide detailed guidance, photos, or video instructions to help resolve the issue quickly.

We also understand your concerns about our support channels. While our phone team can assist with general inquiries, technical troubleshooting for e-bikes often requires photos or videos so our technicians can accurately diagnose the issue and provide the correct solution. This is why many technical cases are handled through email, allowing our specialists to review the details thoroughly and maintain a complete service record.

We value every customer's feedback and continuously work to improve both our products and customer support experience. If your issue has not yet been resolved, please contact our support team with photos or a short video of the brake line routing, and we will be happy to assist you further.

Thank you for giving us the opportunity to make this right.

Sincerely,
Puckipuppy

Rated 5 out of 5 stars

Awesome bike!

Great company to work with, excellent customer service. This is a wonderful, Quality bike. Gears are smooth. Brakes are great. I called to get a second battery and Customer Service is on point.!!! I definitely would do business with them again!

June 9, 2026
Rated 4 out of 5 stars

Recently purchased two bikes

Update: they did send me a replacement battery so I’m updating my review to 4 stars. I’ll be watching closely to see how the batteries hold up over time.

Two months after purchase: In general the bikes are nice, sturdy and ride pretty good, however….Purchased two bikes, after a month or so I noticed one of the batteries doesn’t provide the same distance as the other, the charge degrades much more quickly. I’ve contacted the company multiple times, they attempt to make every excuse as to why that may be, they even suggested I purchase another battery! So after spending $2K on bikes, after only having the bikes a month, instead of doing the right thing and replacing the battery under warranty they suggest I buy another battery, ridiculous. This is still on going so we’ll see, but it’s so important when you’re spending money like this to get a reputable brand who is going to stand behind their product.

June 8, 2026
PUCKIPUPPY BIKES logo

Reply from PUCKIPUPPY BIKES

Dear Wyatt,

Thank you for taking the time to share your feedback. We're glad to hear that you find the bikes sturdy and enjoyable to ride, but we're truly sorry to learn about your concerns regarding the battery performance and the frustration this experience has caused.

We would like to clarify that our intention has never been to ask customers to purchase replacement parts when a product may be covered under warranty. Battery range can vary due to factors such as rider weight, terrain, assist level, speed, weather conditions, and tire pressure, which is why our support team may ask a few troubleshooting questions to better understand the situation. However, if the battery is confirmed to have a manufacturing defect, we will absolutely honor our warranty and provide the appropriate solution.

Your case is still being actively handled by our support team, and we remain committed to working with you until the issue is resolved. We appreciate your patience throughout this process and sincerely apologize if any of our previous communication gave you a different impression.

Customer satisfaction is very important to us, and we stand behind our products. We look forward to resolving this matter for you as quickly as possible and restoring your confidence in our brand.

Sincerely,
Puckipuppy

Rated 5 out of 5 stars

The bikes shipped quickly

The bikes shipped quickly, and the tracking and emails regarding the purchase were prompt and numerous.
The bikes have been everything i expected, and a part i needed was shipped quickly at no charge, even though it was not listed as being included in the order.
Great customer service and communication.

June 10, 2026
Rated 5 out of 5 stars

We have 3 Puckipuppy bikes

We have 3 Puckipuppy bikes, a Boxer ST, a Boxer and a Labrador Pro. All three are rugged and durable. They are however not nimble. They almost feel like a dirt bike. I would not recommend them for anyone short. Maybe the ST versions might work but certainly not the regular frames. They are priced below most of their competitors. We have no complaints at all.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE THIS BIKE!!!

The bike arrived quickly and exactly when it was slated to arrive. There was a bit of confusion because the extras package arrived earlier than the bike. I thought the bike was being delivered and it was the add-ons. The bike was assembled by my husband who had already put together his bike from a different company. There was some confusion with the assembly directions which very much need more detail, visuals, and descriptions.
The bike rides beautifully. It was learning curve at first since I had never ridden an ebike, but after the first couple of rides, I fell in love.
The bike is smooth, easy to transition from pedal assist to just pushing the button. If you want an easy rider that feels like you are riding top notch good quality, you have found the bike!

May 5, 2026
Rated 5 out of 5 stars

E bike was a great value

E bike was a great value. High quality and super comfortable. The only draw back I have found is the weight is a little heavy. Other than that it is a great bike.

December 19, 2025
Rated 5 out of 5 stars

Amazing "Tank" huge motor


Amazing "Tank": Huge Motor, Dual Batteries, and Secure Metal Fortress!
"I am fascinated by my “BULLDOG PRO” ; it's a true 'tank'! The huge motor and the dual-battery system are incredibly efficient, providing amazing power even when towing my “DOGS” 🐶❤️. I love that I can charge both batteries directly through the frame—it's a high-performance, efficient beast!
As a devoted owner, safety is my priority, and this trailer is a secure metal-framed fortress for my pack. I had some safety concerns, and “CAT “ were spectacular—they addressed my questions perfectly and helped me resolve everything quickly. Also, the shipping was incredibly fast! They were professional and efficient. Highly recommended!"

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent after purchase customer service!

We love our bikes, but on a recent trip one of the screens died, which meant the electric part of bike didn’t work. Came home and reported it to customer support, and after a few pics and questions, we received a new screen and buttons within days through warranty. It was quick and painless. Great customer service and standing behind their products. That’s a real sign of a great company.

May 9, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look