We love our bikes, but on a recent trip one of the screens died, which meant the electric part of bike didn’t work. Came home and reported it to customer support, and after a few pics and questions, we received a new screen and buttons within days through warranty. It was quick and painless. Great customer service and standing behind their products. That’s a real sign of a great company.

Received the bike in 5 days after ordering. Labrador pro with camo. Put it all together. Everything was fine.. until I tried to ride it. I’m a short person, 5’6” with 30” inseam. Could barely get my foot over the upper bar. When I did the seat was poking me in the back, which pushed me forward to the point where the bar was firmly pushing against my pelvis. Tried to get up on the peddle , but fell over and smashed on the ground.. Just to be clear, I’m an avid rider, and have had different bikes in my life. So not my first rodeo. This bike is not for short people.. when I finally got going I found the suspension to be super stiff. Even with the front forks unlocked. When I came to a stop and I went to dismount, got the upper bar in the base of my pelvis hard and fell over again. Lucky for me I wasn’t far from home and managed to get back on and made my way back home. The bike is way too big for me. They advertised it as a one size fits all, but this is not the case. Now what do I do with this oversized bike that I clearly not suited for? My friend who actually recommended this bike to me, and who is 2” taller than me, has the same problems as I did.. I guess I’ll have to try to sell this one, probably at a loss, and shop other brands to find something more suitable… so buyer beware, if you’re short like me.

Great bike great,price

Puckipuppy kept me informed on my pre-order. My Poodle ebikes arrived earlier then expected. Communication was great.
Since my husband was working extra hours when the ebikes arrived, I got started with assembling the ebikes myself. Directions were easy to follow and I got them properly assembled!
We are enjoying our Poodles very much. Thank you!
Lena Zimmerman

Ordering was easy .The bikes came quickly. Instructions could have been better.

I love my bike and so far I have not had any issues. It only criticism I can give is the lack of instruction that comes with the bike. While it is fairly easy to assemble, the instructions for the control panel do not match the upgraded control panels sold on the bikes. Also, the front basket sold in the upgrade packs doesn't really fit on the front without crushing the wires. More direction on that would be helpful. I have the labrador pro.

Easy to purchase. Easy to put together. But need better instructions for operating.

I have been happy with the bike, it runs and drives as advertised, looks nice, and was shipped on time. As all of the fat tire e-bikes they tend to be a little short on gears being a 7 speed. I have another one and upgraded to a 10 speed, absolute game changer. It's a cheap upgrade to do yourself so no big deal.

Order and the Delivery went flawless, Changed out the handlebars to help my wife site upright on the trike. Love everything about the trike (Husky), went together quite easily. My wife is in love with it now.

I received my Puckipuppy Poodle bike and it's great! It was packaged well. It rides smoothly and the battery life is impressive. It's easy enough to ride without the assist, but when needed the assist transitions easily. Overall, very happy with the bike.

Customer service could use some work. They were difficult to reach and offered incorrect information.

I Ordered a Beagle and a Beagle ST. They arrived in less then a week and it took about a Hour a piece to
put them together.
They are very nice looking and fun to ride. In the first week i put Seventy miles on Mine riding it in the evening.

Got in on the deal with buying 2 e bikes and get a free bike rack. Also ordered one extra battery. Ordered Sunday night, bike rack showed up on Wednesday,extra battery arrived on Thursday along with one of the bikes. 2nd bike arrived on Saturday. Excellent shipping time(and it was free). Both bikes came with a bunch of extras- fenders, cup holder, phone mount, tire pump, rear rack, etc .. excellent packaging, everything was properly secured in heavy duty boxes. Pretty simple assembly, 1st bike took about an hour and a half, 2nd about an hour. UNFORTUNATELY, the first bike did not power up. Got a hold of customer service, and after a couple of email exchanges and a video of bike not turning on,they sent me a new display and harness. 2 days to arrive. Bike works perfectly with new parts installed. Have taken these bikes out twice now, using the new(heavy duty!) bike rack...they are a blast!!! Very happy with my purchase, and with their customer service! Thanks Again, puckipuppy!!

Great bike, fun ride

Shipped super fast, and when I accidently purchased the wrong fenders Puckipuppy notified me about it and gave a refund. I will be getting an other bike very soon!

Did like the bike until it broke r after 6 months of having it then customer service was horrible warranty i is a joke and cant buy replacement t parts on the website worst part i is the customer service never answer the phone and spotty emails and then tell me they have to send me a link for the parts and they don't sell then on there website or anywhere else just compllely ridiculous never thought it wiukd be so hard ti buy parts s do not buy one it's the c worst customer support and seem to not want to fix just keep emailing back and forth and it gets no where

Awesome looking bike ride's awesome seats are comfortable. I would recommend Em for anybody. Usually, I don't recommend anything, but they're well built. Good looking bikes and fun to ride.

I love everything about my experience with purchasing a Puckipuppy Boxer st. The customer service is second to none. The representative I was speaking to during the shipping process was a great lady by the name of Cat. She is a total professional. Cat made my buying experience a breeze. Now as for my Boxer, I love this bike, I am 237 lbs and the bike does not know i am on it! Shifts like butter, plenty of torque and the ride is very soft on my old bones. I can strongly recommend a Puckipuppy to anyone looking for a reasonably priced e bike that has the quality and features of a more expensive e bike. Thank you Cat for your time and help. Ron Capo, Boxer st, I now have 300 miles on her and its been trouble free,

I bought their bike because of customer service in October 2025.

I recently contacted them via their website for a new chain. 2 emails, likely AI, asked for a picture. It's a chain!

I called customer support. Yet another email response asking for a picture. Followed by another email with a picture.

I responded to them that was what I'm looking for. I get a response asking for a picture.

If a bike company needs a picture of a chain because they can't figure out what a chain is, they are in the wrong business.

AI is ruining your companies reputation for customer service.

Very Disappointed!

I bought the Rottweiler trike for my wife for her birthday. It arrived Monday. Working on putting it together Wednesday and step one says latch folding frame. The latch is defective. I checked and adjusted and have an engineering background and it just doesn't work. Clearly never tested in the factory. I called customer service and only answer was email a picture and they will reply in 24 hours. So I have $2k+ in parts spread out in my garage and someone in a foreign call center tells me to email a picture and we'll get back to you. Oh and we are leaving in 3 days for a biking trip on the Greenbrier Trail in WV.

So the biking trip is now a walking trip, my wife's birthday is ruined and all I get is a call center telling me to email a picture.

Zero quality control. How can a bike leave the factory with the frame latch not working? I may just return the bike (actually not a bike, but the pile of bike parts) and find another brand.