Easy to complete application form. Low prices for good cover that made me double check the figures. Not needed to make a claim yet, but because it is underwritten by AXA I am confident that any futur... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Online form fairly easy to navigate. Questions clearly set out. Seems fairly comprehensive insurance and fairly priced with various medical conditions declared. Hope I don't have to make a claim bu... See more
Had to have insurance for driving a tuk tuk in Thailand. When I spoke with puffin advisor she was very helpful and informed me it was covered under a trike. I asked for confirmation and adviser sent m... See more
Puffin have always been very good when I need travel insurance. I do have various medical conditions and considering these I feel the price is always very fair. I don’t bother shopping around as I’m... See more
Company details
Information provided by various external sources
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Contact info
PO BOX 56, SA67 9AN, Narberth, United Kingdom
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4.6
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Very clear instructions for filling in…
Very clear instructions for filling in the forms.
Good cover and brilliant price for cancer patients and diabetics.
Holiday insurance is something you pay for hoping you never need to use it. The simplicity of the forms made the task less arduous.
July 9, 2026
I found the process of getting a quote…
I found the process of getting a quote and buying policy easy and straightforward.
July 8, 2026
Simple easy questions that enable to…
Simple easy questions that enable to receive the correct cover, no beating about the bush .
July 8, 2026
Travel insurance
I did find the process fairly easy. I hate doing things on line but I managed. I really prefer to speak to a human being and have a piece of paper to show for it but I am older generation!
July 8, 2026
This the 3rd time I have our insurance…
This the 3rd time I have our insurance with puffin know
M
July 8, 2026
Simple to get quote and very easy to…
Simple to get quote and very easy to fill form in on line brilliant
July 8, 2026
Sadly Puffin don’t offer 45day cover…
Sadly Puffin don’t offer 45day cover any more, only 32 days which is unsuitable for a 5 week holiday
July 6, 2026
No one picks up the phone
The price is good but it's impossible to get through to them on the phone. Trying to extend a policy but will have to look elsewhere.
Thank you for your response. I tried calling both on Monday and Tuesday, without success. No callback service was ever offered, though that would have been helpful.
July 6, 2026
Unprompted review
Reply from PuffinInsurance.com
Hi Val,
Thank you for taking the time to leave your review.
We're sorry to hear that you experienced a long wait when trying to contact us. Monday is typically our busiest day of the week, and unfortunately this can sometimes result in longer waiting times than usual. We appreciate how frustrating this can be, especially when you're looking to make changes to your policy.
For future reference, we do offer a callback service, where the next available agent will call you back at the earliest opportunity.
Having reviewed your policy, we can see that your enquiry has now been resolved as you've arranged cover elsewhere. We're sorry we weren't able to assist you this time, but we appreciate your feedback as it helps us identify where we can improve our service.
Kind regards,
It was easy to fill in forms we have…
It was easy to fill in forms we have used puffin before and allways been pleased with it
July 5, 2026
website easy to navigate
website easy to navigate
changes to policy simple process
friendly staff
July 5, 2026
Seamless ptocess
July 3, 2026
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