PuffItUp! Reviews 5,548

excellent price. excellent customer service.

This pen was high quality and came with a great grinder. Easy to use and keep clean. The packaging was discreet and well branded at the same time. I also appreciate the candy that came with it!!

I received my vaporizers in a timely manner, along with the free grinders. Everything arrived clean and intact. Have had no problems with my Flowermate Slick!

Boundless terp pen works great, easy to use.

I placed an order and quickly got a confirmation email, and shortly after that a tracking number. Unfortunately after a week, the shipping status hadn't moved out of Accepted. I contacted support and they said:
"Lately USPS has been a mess due to their inability to accurately provide tracking updates to their customers. We have seen numerous packages lately that have been packed and shipped by the warehouse, only to get stuck in pending. What will happen is the item will be delivered with a final delivery scan and no scans in between.

I spoke with the warehouse manager, and can guarantee your package is on its way, however if by Monday you do not see any further updates or deliveries please let me know and I will make sure you are taken care of."

Okay, seems reasonable, and the response was fast. But on Monday, after writing again, I received this:
"I am so sorry to hear your package still hasn't arrived! USPS usually considers a package lost after 15 days past the original ship date, which looks like it would be Thursday - if the package doesn't arrive by then and tracking still hasn't updated, let me know and we can process a refund for you. We've got your back =)"

So we went from: on time, to a little late but probably just not scanned, to lost. Also odd, was asking me to contact them on Monday, just to be told to wait and contact them on Thursday. Why?

Okay, these things happen, and the business can't control the shipping. Though if this is happening frequently, maybe don't use that shipper, or warn the buyer, or something.

However "I will make sure you are taken care of" and "We've got your back =)" to me doesn't mean that we will hold your money, offer no help, and finally simply return your money, you're SOL bud.

Puffitup could have sent out the order again (either with their first response, or on Monday with their second), with a return label in case two ever do show up. They could have said, here's a coupon code for free upgraded shipping, please reorder after you get your refund.

I'm not looking for a bunch of free stuff, just decent and fair treatment. I saw a great price on items I wanted, so I placed my trust in a business, however when things went wrong, that business showed very little regard to make things right. Now, not having the product for nearly three weeks, I have to start the process over again with a different business. I'm certain that most of the time their sales go well and customers are happy, but what shows a business's real value is how they react when things don't go well.

Alex and Steve are the reason I continue to shop here. This whole family is awesome and dedicated to being on the map and a go-to for all your needs.

Selection, prices, customer service is beyond exceptional.

Cheers all. Take a hit for me!

Great products and staff! Would highly recommend anyone to shop here. I will definitely be looking to them in the future. Thank you again!

I ordered a Flowermate Slick and PuffItUp made the process smooth and easy. Price was great and packaging was discreet. I will be ordering from them again!

Love the PAX3! The directions should be majorly improved. I had to look online for a video on how to use it and clean it. The PAX3 wasn't my first vaporizer. I also have the G-pen. Iove the PAX3 fast heat up time, its small size and the larger chamber for dry herb.

Great prices the real deal will probably buy from them again

Crazy low, unbeatable prices—I looked everywhere. Plus the customer service is fast and friendly.

Keep up the great work!

Great price on the Pax 2. Received order quickly. Good service.

Quick shipping, excellent customer service and exquisite products!

Sometimes you run into companies that care and go the extra mile to show it. PuffItUp is one of those rare companies. After ordering from here and there for a while, I've come to return to PIU and always prefer them over the competition.

Great service, shipping and selection on the site. Product arrived fast and well packed. Puffitup included some extra kit with the unit including their amazing sap swabs and some candy. There was a handwritten note from the tech who packed the order. I appreciated the personal touch. Only problem I had was with the recommended coils for the unit. I bought 2 of the coils recommended on the site and both burned up almost instantly. I tried the 2nd because I was sure the first was defective. These were obviously the wrong coils for the device. I contacted puffitup and they promptly responded and offered me a refund on the coils if I sent them back. I had already thrown them out so I ordered the proper coils from another vendor

Never received my order. Not totally their fault mostly Usps, my package somehow has vanished at their facility. But after contacting them I think they should of offered to replace the order like most companies do. After looking at their reviews seems this happens frequently. Thankfully the item I bought wasn’t super expensive but I’m still without my item and my money spent.

Shipping was quick ordering was an ease and I love my product The starry 3.0 is a powerful Yet efficient dryer herb vaporizer and oil vape

Smooth! Easy website to use, found product, ordered, it was shipped right away. Good prices. Package arrived in good shape. Will purchase from them again.

Still have not received my order or received tracking information. Disappointing