Puglia Paradise Reviews 

590
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated 'Guest Angels' for their exceptional helpfulness, attentiveness, and seamless organization of activities and arrangements. Many people highlight the five-star service, noting the professionalism and care provided throughout their stay, making their trips unforgettable. The accommodations are consistently described as stunning, impeccably clean, and very well-equipped, often exceeding expectations with their beautiful design and attention to detail. Guests appreciate the idyllic and private locations, nestled in beautiful surroundings like olive groves, providing a peaceful and authentic experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, often referred to as "Guest Angels," who are... See more

Location

Reviewers mention positive feedback about location, finding it ideal for discovering the region and exploring... See more

Service

Users describe positive interactions with service, highlighting the exceptional care and attention to detail... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the impeccable... See more

Facilities

People report positive experiences with facilities, consistently praising the stunning villas and trullos,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fabulous family holiday in the amazing Trullo ad Caelum! Rossella, our lovely, efficient and friendly Guest Angel, seamlessly organised our dinner reservations, restaurant transfers, wonder... See more

Rated 5 out of 5 stars

Puglia Paradise and our wonderful guest angel Rossella made this a trip for our family like no other! The Trullo was stunning, comfortable and well-equipped with everything we needed. Rossella worked... See more

Company replied

Rated 5 out of 5 stars

A great stay in Villa Cinera . Our first family holiday with a new baby and our Villa angel Rosella made sure it all went smoothly . A fabulous swimming pool and a number of sitting out areas a in... See more

Company replied

Rated 5 out of 5 stars

I stayed at Tenuta Castione for my 35th with 14 of us. The villa was stunning and somehow even better than the pictures. In particular for a luxury stay with a large group to coordinate, I thought the... See more

Company replied


Company details

  1. Vacation Home Rental Agency
  2. Holiday Home
  3. Property Management Company
  4. Tour Operator
  5. Vacation Rental
  6. Villa

Written by the company

At Puglia Paradise, we believe the most meaningful holidays are the ones that feel effortless. Puglia Paradise offers a small collection of quiet luxury villas across Puglia, each personally cared for by our local team and prepared to the same standard, every time. Our homes are places to slow down — with private pools, space, and a natural sense of privacy from the moment you arrive. Every stay is supported by your Guest Angel: a local presence who knows your villa well and looks after the small details, sharing thoughtful suggestions when they feel right, so your days can unfold naturally. Alongside your villa, we share carefully chosen local experiences — simple, authentic moments that reflect the rhythm of Puglia and are always shaped around your pace. This is Puglia beyond the ordinary.


Contact info

5.0

Excellent

TrustScore 5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(590)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent All Round

We had a week at Trulli Juno. The Villa was excellent , providing nicely furnished rooms and comfortable beds. Two of the Bedrooms are independent of the main house both sharing a nice terrace overlooking the pool area. Set in beautifully landscaped gardens amongst olive groves. Outside dining/BBQ area, and lovely pool area. The Villa is setback off the main road with electric gates and very private . 5 minutes drive from Ostuni which itself is a charming town . The service we had from our 'Angel' Valentina was excellent , never encroaching but always on hand if needed. We had a couple of minor issues which she was able to resolve within the hour. We had such great time and will be booking again with Puglia Paradise , their service from start to end was impeccable.

June 27, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Thank you so much for your kind words, I’m so happy you had a great holiday and that you enjoyed the villa and Puglia Paradise service! All the best
Puglia Paradise Team

Rated 5 out of 5 stars

Beauty and serenity

We really enjoyed our stay at trullo Sofia which is spacious and well equipped. The garden is beautiful and very well maintained. It was quite warm during our stay so the good sized pool was very welcome. By the way, the pool was immaculate each morning but we never met the person in charge. The house is very well located for visiting many cultural sites as well as for discovering the beautiful lanscapes of the region. Just a tip for future guests: rent a small car because the path is certainly picturesque but narrow! And finally, our very kind "angel" was available any time to answer all our request. Thanks to her we were also able to discover local addresses and to taste the delicious products of Puglia. Thank you Sara and Pouglia Paradise !

June 22, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Alina,
it was simply a pleasure having you and Eric as guest at Trullo Sofia.
I could see that you really took all my advice and made the best of them.
Wish to see you again!
Sara
Puglia Paradise Team

Rated 5 out of 5 stars

Really was paradise

I can highly recommend everything about Puglia Paradise. Massimo, and later Valentina (our "guest angel") were very helpful and responsive before booking and during our stay. They gave us advice and assistance on every little thing including restaurant recommendations, villa advice, making bookings etc. The villa itself (Trullo Febe) was exquisite and my family enjoyed every minute we spent there. It had everything we needed. I would use this company again in a heartbeat and honestly do hope to return to beautiful Puglia again soon!

June 13, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Gail
I really appreciate your words.Our mission is fulfiling our guests requests and it's not a job but it is a passion .
We love what we do and we love to spoil our guests and your feedback is the proof of my words.
Hope to welcoming you again here in Puglia.
it was lovely to meet you.
kind regards
Valentina

Rated 5 out of 5 stars

Incredible villa

Incredible villa! We had everything we needed. No complaints!!

May 31, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Hi Lucia,
thank you for your review, albeit short. But when "you have everything you need" what else is there to add? ;-)
An warm greeting from Puglia!

Leandro
Puglia Paradise Team

Rated 5 out of 5 stars

Puglia Paradise is indeed a paradise

Puglia Paradise is indeed a paradise! Beautiful architecture full of trullis. They offer the best services since they bring groceries, massages and you can order a private dinner. 100% recommended.

May 31, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dearest Carolina, I remember with pleasure your cheerful group and those beautiful days at the end of May. We hope to have you again as our guests in our villas.
Hasta pronto!
Leandro
Puglia paradise Team

Rated 5 out of 5 stars

Hassle free vacai

If you want to have hassle free Vacation, Puglia Paradise is the way to go. From the start of the booking to the last good wishes - top of the line. Even when something unexpected happen ( like the wind blowing into the plain’s nose - that’s why the plane arrives late ) - our wonderful Guest Angel Valentina stepped right in and organized midnight pick up from the airport. But the best off all is the Trulli itself: wonder by itself. Cool during the day, warm at night, salt water pool to cool off daily wonderings, natural wood burning picca firepitt and separate barbecue oven.

May 28, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Raimis, thank you very much for the feedback received. It makes me happy to read your wonderful opinion about my work. It was more than a pleasure to have met you and your sweet wife, to have made your holiday special and to have made it easier for you to explore our beautiful Puglia. I sincerely hope you can come back. I wish you good luck in the lottery and see you soon.
Valentina
PugliaParadise Team

Rated 5 out of 5 stars

Amazing hospitality, service and care

Thank you Sara and Massimo from Puglia Paradise for a very comfortable stay!

My parents, myself and my two small kids stayed at the trullo in Alberobello and we had a lovely holiday.

A special thanks to Sara for being our super caring host. She was always thinking two steps ahead, and taking that extra step to make sure we were super comfortable. We had some issues with the internet, and the next day she send someone to have a look at it. Same for a leaking faucet. During our stay she also gave us many tips on good restaurants, wine bars, shops etc. And upon arrival there was a lovely giftbag with local delicacies.

The house is comfortable (though if you’re tall you’ll have to bend down to fit through some of the doors and hallways), and is located 5min by car from downtown Alberobello. There’s two supermarkets within a 3min drive which we found very convenient.

Couple of things you might want to know when you book this place:
- Upon arrival ask to be led through the back, as the road to the front gate is very narrow (we found it really quite challenging with our rental car). The back road takes you over a small plot of the neighbors’ but is far easier to drive
- You might want to ask for a fan in the bedroom if you’re staying in the summer months. In May it was already quite hot at night
- Ask for some extra amenities such as laundry and dish washer detergent, toilet paper etc. You get a really nice package upon arrival, but we found it to be a little bit too few, but we also didn’t want to buy a big package from the supermarket as that would be way to much for a week’s stay.

All in all the team from Puglia Paradise, as well as the trullo were great and we would definitely recommend this place!

May 27, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Pauline,
Thank you for the kind words you really were great Guests!
I'm happy that i could make you holiday comfortable and that you enjoyed our Puglia and thank you for the suggestions!
Sara
PugliaParadise Team

Rated 5 out of 5 stars

Wonderful Holiday

Already on arrival we where enchanted by the Trullo and the properstem.
You can tell the house was built with love.
Inside, a tasteful interior awaits and offers all amenities you expect.
Outside is a large inviting garden with seating, barbecue and beautiful pool, which is cleand regularly.
The Trullo is locatecd in a scenic and quite area.
Special thanks to our „Angel“ Luana. She has touchingly taken care of our questions and concerns with her pleasant nature.
All in all we had wonderful days in the Trullo due Ulivi and can only recommend it.
Ulrike and Gregor

May 27, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Gregor, many thanks for your review. It was a pleasure meeting you and your beautiful dog and I was really glad to help you. I love this job! You are very respectful people, so many thanks for all.
Luana
PugliaParadise Team

Rated 5 out of 5 stars

We had a wonderful stay

We had a wonderful stay, in such a beautiful place!

May 25, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Thank you so much for your kind words, I’m so happy you had a great holiday and that you enjoyed the villa and Puglia Paradise service! All the best
Puglia Paradise Team

Rated 5 out of 5 stars

An absolute gem 😊

We stayed in Puglia for 2 weeks our time at Infinity Truly Trulli was just perfect. The brand new villa was beautiful and spotlessly clean. The view from the outside pool area was simply stunning. The service was very friendly and concierge support was available if we needed it . The communication we had with Puglia Paradise prior to arrival was very good and the information given was both accurate and complete, a truly 😊 unforgettable stay at Infinity Truly Trulli , we will definitely be back again.

April 21, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Mick
thank you for your nice words. We really enjoy reading that our effort has made your stay unfergettable.
We look forward to welcoming you in Puglia!
Best regards
Massimo
PUGLIA PARADISE

Rated 5 out of 5 stars

We had the most excellent stay at…

We had the most excellent stay at Trullo Alba! There was everything we needed for kitchen, comfortable beds, outstanding design and cleanliness. Our guest angel Leandro was helpful with everything we needed—bookings of local excursions and recommendations. We loved the open and quiet space outdoors. A very special place.

April 19, 2022
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Lindsay,
We could not have wished for better first guests to inaugurate Trullo Alba season in the best way. Thanks for your kindness.
We hope to see you soon.
Leandro
Puglia Paradise Team

Rated 4 out of 5 stars

Trullo with beautiful panoramic view

We spent 1 week in Trullo Badessa. The Trullo was very proper, calm, everything in good condition. Beautiful surroundings and wide panoramic view over Apulian landscape. Although it was already Sept./Oct., we highly appreciated that doors and windows were equipped with mosquito nets. Beautiful pool.
„5 stars“ for our „guest angel“ Leandro (was always attentive and easy to reach) and Puglia Paradise (nice welcome package with water and wine). However, you have to like animals at Trullo Badessa (what we do): the neighbour has a dog with two puppies, they are really friendly and nice, but as the property cannot be entirely closed, they often „visit“ you even if you don‘t want to have animal „guests“ (in particular if you want to eat outside). Therefore 1 star less („4 stars“ in general). Nevertheless, the Trullo is a very good recommandation.

November 14, 2021
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Richard,
thank you for your detailed and honest feedback. We agree Trullo Badessa is for pets-lovers guests because of the neighour's dog and cats which are very often - maybe I should say always :-) - around. The two puppies have recently been adopted by two families; however, their mom will definitely give birth again in the near future. Said that, we are happy you have appreciated Trullo Badessa for its panoramic view and our concierge service.
Of course we look forward to welcoming you again in Puglia :-)
All the best,
Leandro, Massimo and the whole Puglia Paradise team

Rated 5 out of 5 stars

Family trip to Puglia / September 2021

Family trip to Puglia / September 2021

I just wanted to share my experices of our family trip to puglia and our pleasant stay at villa lemore:
Since my mom already has been to villa skyler in 2020 and since she was simply amazed by the villa itself and of course the excellent service of puglia paradise, we had no hard time to book a 10 people family trip to puglia for 2021.
We decided to go for villa lemore because of the large size of the villa, the great division into 3 apartments, and of course the stunning seaview.
When we arrived at Villa Lemore it was love at first sight. We imediatly got really impressed by the great condition of the villa, the cleanness and especially by the lovely decoration and details in- and outside of the villa.
My top highlights definitely have been: 1. The exzcellent service. We continniously kept in touch with our concierge Angela and got several restaurant recommendations and insider tips from her. Besides we had a little problem with the outdoor lights. But the problem was immediately solved by Massimo himself.
2. The stunning view. Not only the amazing view from the pool are was breathtaking. There is an terrace on the top level which provides you an amzing view over puglia.
3. Pizza evening. Last but not least my 3rd highlight was a pizza evening with a personal pizza chef at our villa, organzied by Angela. Turing the evening we had the opportunity to taste popular local anti pasti and pizza from puglia. Simply delicious!
Honestly I can go on and on and on.
Puglia with its beautiful landscape and cities and beaches, the villa lemore itself and the great service of puglia paradise really impressed us.

We definitely visit you again, hopefully very soon!

BR Michaela Spielmann

October 31, 2021
Unprompted review
Rated 5 out of 5 stars

Dream stay at Trullo Stefano

Our family stay at Trullo Stefano was very pleasant. A typical Puglia accommodation that perfectly matched our expectations in terms of location, comfort and facilities. The welcome by Puglia Paradise team was very warm. Being our first stay in this region, it was very pleasant to benefit from the touristic and gastronomic advice of our Guest Angel Angela. She even booked us a table in a beautiful restaurant for our anniversary. Thank you for the wonderful experience and for all amazing discoveries of this beautiful region where we will definitely come back!

Céleste

October 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great time with Puglia Paradise!

We had such a great time at Villa Lemore near Fasano! The villa was very spacious, clean and boasts high quality furniture. A big highlight was definitely the infinity pool with a breathtaking ocean view 🤩
The gardens were extensive and there were chairs, deckchairs, tables and outdoor sofas everywhere. There even was a big BBQ and a pizza oven. One night Angela organized us a private pizza chef. We had such a great time and the food (antipasti, multiple pizzas and a pizza dolce) was very delicious. And I have to say we had a lot of fun with the chef as well. 😄
Massimo and Angelo are very competent, always friendly and extremely helpful and responsive.
All in all we had a really hard time leaving the villa 😂🥲 Grazie mille and we will come back for sure! 🤗

October 30, 2021
Unprompted review
Rated 5 out of 5 stars

Thanks to this perfect accommodation

Thanks to this perfect accommodation, we were able to enjoy an unforgettable holiday ... Sea view, great rooms, great pool, everything super clean and tidy - big compliments to the whole team who took great care of us ... a big thank to you..:-)!!!

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Puglia Paradise Trullo Ad Caleum Villa

We had rented a villa from another provider in Puglia were we go every year with my family of 5 from Toronto. The villa we originally rented was not well located and had no Air Conditioning! I reached out to Massimo and Angela and asked for help and they came through with a last minute reservation at this spectacular villa. It was immaculate, very clean, as we are clean freaks and the location and service was all we have come to expect from luxury Puglia rentals and Hotels after 11 years of visiting every year. This was the first time renting from Puglia Paradise, but we intend to use them exclusively for our annual visits because time is precious and there is no room to waste with bad travel experiences. Thanks again Massimo and Angela.

Richard, Rosemary and family.

October 27, 2021
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Richard and Rosemary,
thank you for such a fantastic review! We are very pround to be the first company you review. I think that, being you first time, your review is simply amazing. You shoud have a talent in writing great review :-)

Your feedback for us is so imporant because of your long experience with luxury accommodations in Puglia. Your feedback really motivates us in doing better and better.

Of course we hope to see you again in Puglia soon.

All the best from Puglia
Massimo and Angela
PUGLIA PARADISE

Rated 5 out of 5 stars

Villa Skyler is a fantastic place

Villa Skyler is a fantastic place to be. To sit in the shadow of the covered veranda with a stunning view is just perfect.
The location is easily reachable from SS16, Alberobello, Ostuni and impressive Olivetrees are nearby to visit. There is even a good restaurant in walking distance (600m walking through olive trees). The house is very clean and the ‘Guest Angel’ of Pugliaparadise is here for you whenever you need her. We were supported immediately for whatever question/ problem. Even the Owner and founder of Pugliaparadise himself is immediately available for any support you may need. He is extremely guest-oriented: Guest service at its best!

October 27, 2021
Unprompted review
Puglia Paradise logo

Reply from Puglia Paradise

Dear Segaristretto,
thank you very much for your kind words and detailed feedback.
We are so excited you did perceive and appreciate our attention to our Guests.
Of course we wish to see you again in Puglia soon.
All the best
Massimo
PUGLIA PARADISE team

Rated 5 out of 5 stars

Our own paradise in Puglia!

Hi Puglia Paradise!
We wanted to let you know that we had a wonderful time at Trullo Badessa. The trullo was perfect, the view amazing and your service was flawless. The kids had a great time, especially in the perfect private pool. Splashing around in the sun from rise till the magical sunset every single day of our stay wilst reading a book and enjoying the local wine makes us want to go back any time of the year! Thank you for making our stay such a wonderful experience!

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Last July we had a great time at TRULLO…

Last July we had a great time at TRULLO DUE ULIVI near Alberobello (5/7 minutes). The trullo (this is the typical name of this villa made of rocks) is very spacious, renovated a few years ago, two spacious bedrooms, two bathrooms and a very comfy equipped kitchen. The pool is large and very clean. There are one fireplace and a very cute place were to have breakfast outside. The gardens are extensive and there are chairs, deckchairs to rest near the pool. Massimo from Puglia Paradise is a very professional and friendly man who was always very helpful and responsive also Leandro who was our guest angel during our stay. Muchas gracias!! and we will come again! We are ready For summer 2022 with you.
We will not hesitate to spread the word with my foreign friends…

October 25, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look