Puglia Paradise Reviews 

589
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the dedicated 'Guest Angels' who go above and beyond to organize activities and ensure a seamless, enjoyable stay. People frequently highlight the stunning, well-equipped villas and trullos, describing them as spotlessly clean, comfortable, and even better than pictured. Reviewers appreciate the idyllic and private locations of the properties, which serve as a perfect base for exploring charming nearby towns while offering tranquility. Many consumers note the meticulous attention to detail, from well-appointed kitchens to thoughtful amenities, contributing to an unforgettable and luxurious experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Location

Customers consistently note positive experiences with location, highlighting its idyllic and convenient... See more

Service

Customers had positive experiences with service, often highlighting the exceptional care and attention to... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the impeccable cleanliness and high... See more

Facilities

Consumers find facilities to be positive, with many describing the villas and trulli as stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fabulous family holiday in the amazing Trullo ad Caelum! Rossella, our lovely, efficient and friendly Guest Angel, seamlessly organised our dinner reservations, restaurant transfers, wonder... See more

Rated 5 out of 5 stars

Puglia Paradise and our wonderful guest angel Rossella made this a trip for our family like no other! The Trullo was stunning, comfortable and well-equipped with everything we needed. Rossella worked... See more

Company replied

Rated 5 out of 5 stars

A great stay in Villa Cinera . Our first family holiday with a new baby and our Villa angel Rosella made sure it all went smoothly . A fabulous swimming pool and a number of sitting out areas a in... See more

Company replied

Rated 5 out of 5 stars

I stayed at Tenuta Castione for my 35th with 14 of us. The villa was stunning and somehow even better than the pictures. In particular for a luxury stay with a large group to coordinate, I thought the... See more

Company replied


Company details

  1. Vacation Home Rental Agency
  2. Holiday Home
  3. Property Management Company
  4. Tour Operator
  5. Vacation Rental
  6. Villa

Written by the company

At Puglia Paradise, we believe the most meaningful holidays are the ones that feel effortless. Puglia Paradise offers a small collection of quiet luxury villas across Puglia, each personally cared for by our local team and prepared to the same standard, every time. Our homes are places to slow down — with private pools, space, and a natural sense of privacy from the moment you arrive. Every stay is supported by your Guest Angel: a local presence who knows your villa well and looks after the small details, sharing thoughtful suggestions when they feel right, so your days can unfold naturally. Alongside your villa, we share carefully chosen local experiences — simple, authentic moments that reflect the rhythm of Puglia and are always shaped around your pace. This is Puglia beyond the ordinary.


Contact info

5.0

Excellent

TrustScore 5 out of 5

589 reviews

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5.0

All reviews

(589)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect place for holiday

Perfect place for holiday, very good concierge Valentina, thank you very much

August 29, 2022
Unprompted review
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Reply from Puglia Paradise

Hi Paulina, Thank you so much for your kind words, I’m so happy you had a great holiday and that you enjoyed the villa and Puglia Paradise service! All the best
Puglia Paradise Team

Rated 5 out of 5 stars

Puglia Paradise Is Simply The Best

We just returned from Italy where we stayed in one on Puglia Paradise’s Villas. In all honesty the experience could not have been better. The house was beautiful (nicer than the photos), booking we easy, and the experience stress free. To enhance the experience we were assigned an angel (Luana) who was really helpful with a car rental (a must), restaurant recommendations & reservations, transfer to the train station, and directions to the grocery store! It was reassuring to have a point person to help with all our needs.

They have a great list of services and our only regret is we didn’t book a chef or an Italian BBQ! You may also want to book a day at the beach at one of the local beach clubs.

There was one snag in that we returned late one night, about midnight, and there was no power at the house. Luana mentioned this may happen and we tried the suggested fixes, to no avail. We texted her hoping she would be awake, she called straight away and walked us through the fix (there was a second circuit breaker). It would have been a long night, hot night if she wasn’t so attentive!

We have stayed in vacation homes across Europe and Puglia Paradise is by far the best! If you stay with anyone else you do so at your own peril!!!

August 22, 2022
Unprompted review
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Reply from Puglia Paradise

Ciao Peter,
many thanks for your kind review, it was a pleasure being your Guest Angel. You are such a lovely people!
It's so nice reading you had a beautiful time here and you had appreciated Puglia Paradise service. We always do our best to let our guests enjoying and relaxing. We are also really happy you enjoyed the Villa and all the experiences you have done. You have to come back to do what you have missed at this turn!
Hope to see you again,
Luana Puglia Paradise Team

Rated 5 out of 5 stars

Relax, unwind and be yourself in Puglia

The Villa was stunning with every conceivable need either already on site or delivered within a few hours. The bedrooms were spacious and airy and the lounge areas and kitchen catered for all ages which for our group of 10 ranged from 1 year to 64 years. A peacful and beautiful view of the sea and the countryside with all alenities and the village less than a few minutes drive. Villa Margareta is paradise, a quiet & calm place where you can be your complete self..

August 15, 2022
Unprompted review
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Reply from Puglia Paradise

Thank you Jackie for describing your wonderful experience at villa Margareta. Your thought is very useful to all of us! It was a pleasure having you as a guest!
See you soon :)
Puglia Paradise Team

Rated 5 out of 5 stars

Villa Rosara / Puglia Paradise

We stayed for the second time at Villa Rosara. It is a very nice, modern villa with a nice large garden surrounded by Olive trees. The villa is very attractive not only because of the design but also because it is 10min walking distance from Ostuni. Parking is very difficult in Ostuni so this is a big plus. Although it is a short walk from Ostuni the villa surrounding is quiet and peaceful. The villa is only around 15min from the sea, with many beaches nearby. Valentina our Guest Angel was super accommodating, very friendly and always available when we needed her. We visited all her restaurant recommendations :). All in all it was again a very pleasant and relaxing stay and we had again a very nice guest experience with Puglia Paradise.

August 14, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Alexander, It was great to offer suggestions and help to make your holiday at Villa Rosara pleasant, and that makes us really proud. See you soon. greetings Puglia Paradise Team

Rated 5 out of 5 stars

Puglia Paradise was so amazing with us

Puglia Paradise was so amazing with us. Since the beginning when we were looking at the best property in Puglia and all during our stay at the Villa. Helped us with all the restaurants reservations, and making sure we had the best vacation ever. The house was impeccable. We are planning to go back soon. Thank you Puglia paradise and special to our guest angel Luana.

August 12, 2022
Unprompted review
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Reply from Puglia Paradise

Ciao Hevila, many thank's for your kind review, it was really a pleasure being yr Guest Angel!I've see how u enjoyed at the Villa, how you relaxed and how you apprecieted our efforts to make your holiday memorable!I Hope to see you again and have another glass of wine altogether!
All the best
Luana Puglia Paradise team!

Rated 5 out of 5 stars

Truro Aurea is paradise in Puglia

Truro Aurea is truly paradise in Puglia. The villa itself is stunning - as the photos accurately show, although more stunning in reality if anything. We couldn’t fault it. The star of our stay was hands down Valentina. We said it to her and we will say it here - if we could take her back home with us, we would! Nothing was too much trouble - from suggesting the best places to visit and booking the best places to eat for us, to organising a doctor and attending the hospital with us when our 5 year old became poorly. And all with the warmest and kindest smile on her face. We are indebted to her and would absolutely stay at another Puglia Paradise home again, without question. Thank you so much for your hospitality, what a wonderful memory we will keep with us forever. Rumana x

August 12, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Rumana, We are so happy that you had a great holiday and we could be part of your memorable experience in Puglia! hope to see you here again.
Many thank's for choosing us😘
Puglia Paradise Team

Rated 4 out of 5 stars

Trullo ad caelum a breathtaking place on Earth

We booked the villa trullo ad caelum for 1 week. First we arrived we were impressed by the stunning view over fasano and the sea and the magnificent pool!!! It’s a big property with many facilities ( tennis court, pizza oven, barbecue, jacuzzi, outdoor kitchen in separate building, laundry place, various lounges and seating areas outside) . So almost perfect…. However there are still some things that can be improved. The beds and pillows are quite uncomfortable. there was no hot water in the morning and the security could also be improved because suddenly there were tourists sitting in the lounge, which shocked us because everything was supposed being private. From our guest angel ( Sara) We personally expected a little more . She made a lot of effort before we came, but we didn't hear much from her during our stay… we would have liked some more recommendations or more personal contact. but in general it was a nice holiday.

August 9, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Carolien
thank you for your detailed feedback and your suggestions for improvements. They are very valuable as we aim to make the villa more and more comfortable.
I'm very sorry we didn't understand you expected more personal contact from your Guest Angel. I think that, while trying not to be intrusive, we were too much discrete :-)
I hope you will be soon our guest again: now that we know you and your know Puglia Paradise, it will be easy for us to provide you the personal contact you wish to get.
Looking forwart to welcome you again!
Massimo
Founder
PUGLIA PARADISE

Rated 5 out of 5 stars

Truly Fantastic

Our family of four stayed in a Puglia Paradise home outside of Alberbello in July of 2022. It-was-amzing! From the cherry and olive trees to the refreshing pool, we had everything we could have wanted there. Plus working with the Puglia Paradise team was a bonus as they were kind and so helpful!

July 29, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Amanda, thank you so much for your kind words. It was such a pleasure being your Guest Angel and assist you during your stay here. So happy you enjoyed the trullo with its nature around and Puglia Paradise service, it's so important for us, you go back home with a memorable memory! Hope to see you all here again!😘🤞

Rated 5 out of 5 stars

Amazing villa with stunning views

We spent an amazing week in Trullo Ad Caelum which is exceptional.
Great quiet location with stunning views, the property is gorgeous and very well equipped.
The villa has everything you need to spend an unforgettable holiday.
The outdoor areas are spacious and wonderful.
Thanks to Our Guest Angel Sara who was very helpful and provided great service.
Thanks to Massimo who was very prompt and helpful in preparing the stay.
We really recommend Puglia Paradise for its amazing service.

July 25, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Nathalie,
Thank you very much for everything, it was a pleasure being your Guest Angel and made your holiday an experience!
We are really happy that you and your family enjoyed the Villa and all its beautiful corners
Hope to see you again
All the best
Sara Puglia Paradise Team😊

Rated 5 out of 5 stars

Great villa and amazing service

I was really impressed by the quality of the service offered. Organised, timely, courteous, kind and super professional. The villa was high quality, with all comforts, extremely clean and well maintained. Valentina was our main contact and she behaved as our guardian angel…thoughtful, always available, knowledgeable. Proactive and trying to anticipate every need while being respectful and discreet. Highly recommended!

July 25, 2022
Unprompted review
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Reply from Puglia Paradise

Ciao Cristina, I'm so happy we have been part of your memorable experience in Puglia, I really hope to see you here again.
Many thank's for choosing us :)
Puglia Paradise Team

Rated 5 out of 5 stars

If you want to experience a peaceful…

If you want to experience a peaceful holiday, then Trullo Alba is the best choice. Big pool, spacious bedrooms, well-equipped kitchen, clean bathrooms, everything even better than in the photos. And I have to thank Leandro very much for all his help, he was waiting for us upon our arrival, explained everything to us perfectly and was always helpful with our questions. I warmly recommend it to everyone and look forward to Trullo Alba again...

July 20, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Radek,
some time has passed since your stay at Trullo Alba but I hope that the memory of those beautiful moments you have passed will remain alive in you. For me, I remember you with pleasure for your kindness and sympathy and I hope - together with the whole Puglia Paradise team - to have you again as our guests in the future.

A hug from sunny Puglia

Leandro
Puglia Paradise Team

Rated 5 out of 5 stars

Trullo Atena - Magnificent family stay!

Our family of 5 stayed at Trullo Atena for 10 days. It was magnificent! Leandro and the Puglia Paradise team made everything so easy - from booking a fantastic family restaurant (Gli Ulivi - amazing pizza!) on the first night to arranging our beach day at Sabbadorio (superb) or our visit to make Mozzarella and Burrata at Itria Bonta (incredible rustic place), nothing was too much trouble. Trullo Atena had everything you could want, great pool, outdoor kitchen (we bbq’d most days), comfy beds and great bathrooms. Plus the gardens and views were stunning. It was the perfect location to explore Puglia from and we took day trips to Matera and Ostuni as well as spending time locally in Alberobello. We wouldn’t hesitate to use Puglia Paradise and the team there again.

July 19, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Matt,
Thank you for your review, and I apologize for my late reply.
As you know, in the middle of the season our priority is to assiste our guests (i.e booking them restaurants, beach clubs or organizing them incredible experiences like the ones you have had).
However, I wanted to take some time to thank you for your review. I remember with pleasure your beautiful family for your kindness and sympathy and I hope - together with the whole Puglia Paradise Team - to have you back as our guests in the future.

Leandro
Puglia Paradise Team

Rated 5 out of 5 stars

Perfect holiday in Puglia

Our stay at Trullo Ermes was nothing short of wonderful. The accommodations were comfortable and the pool area and outdoor kitchen are amazing. Leandro booked massages for us that were enjoyed outside on the covered patio. We had a chef come one night and prepare a fabulous dinner and had him back for a cooking class a couple days later. Leandro arranged a rental car be delivered to the Trullo as well. Everyone booked was on time, professional and courteous. Highly recommend Puglia Paradise

July 17, 2022
Unprompted review
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Reply from Puglia Paradise

Dearest Julie,
an ancient Vietnamese proverb says: "It is useless to try to escape from life, because it always finds a way to find you". This is what comes to my mind when I think of your beautiful group.
What joy, what enthusiasm, what a desire to live life!
We miss you. Come back. Soon.

Leandro
Puglia Paradise Team

Rated 5 out of 5 stars

Trustable and reliable our experience…

Trustable and reliable our experience of holiday in Puglia in 2022 at Corte bianca has been smooth.
From the checking to the setup of the dinner with chefs, to planning a trip to beautiful Matera and a couple of days at the beach, our secret concierge made it memorable.
And most important the holiday effect and good memory is still with us. Absolutely worthy!

July 16, 2022
Unprompted review
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Reply from Puglia Paradise

Grazie mille di cuore per il vostro contributo espresso con delle bellissime parole, ci auguriamo di rivedervi nuovamente. Un caro saluto!
Puglia Paradise Team

Rated 5 out of 5 stars

Vacanze meravigliose al Trullo delle stelle

We had a fantastic stay at Trullo delle stelle!! Although we booked our holiday at very short notice, everything worked out perfectly. We would have loved to stay longer!! We would book a villa through Puglia Paradise again at any time and can fully recommend the agency.
Valentina, our guest angel, was extremely helpful and took great care of us. She never disappointed us with her restaurant suggestions!

July 15, 2022
Unprompted review
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Reply from Puglia Paradise

Hi Olivia, thank you very much for your opinion, it is really important for us all. it was nice to meet you, you are really a very sweet family, See you soon!
Puglia Paradise Team

Rated 5 out of 5 stars

I cannot recommend Puglia Paradise enough

I cannot recommend Puglia Paradise enough for a family vacation. This trip was three years in the making due to covid...so there was a LOT of hype build up...and it did not disappoint. There were so many times I'd be staring at my young kids play in the pool and seeing Roberto (private chef) in the background and asking myself, "is this real life right now?!" The house we stayed in was fantastic and any desire, accommodation, insight or need you wanted, you have that in Valentina. It was like having a built-in planner, travel agent and restaurant reviewer all in one. Any questions you had she'd reply within minutes and would then offer suggested itineraries for what you were looking to do that day. We cannot wait to go back!!

July 13, 2022
Unprompted review
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Reply from Puglia Paradise

What a fantastic experience it was to have welcomed and supported you,
You have been great guests who have been able to enjoy our splendid Puglia.
A warm hug and thanks for everything. Puglia Paradise Team

Rated 5 out of 5 stars

amazing experience!

We stayed for a week in one of the many villa options from Puglia Paradise. Well be fore we even arrived the great and helpful services started. Massimo and Valentina (our guest angel) were very helpful in preparing the upcoming stay. I also found their online guest platform very useful.
During the stay Valentina was available literally 24/7. We had a dentist emergency that she quickly helped us to handle. The villa itself was better then on pictures and the description, which is not what we some times experienced with other agencies in different places.
Overall a great experience at the Villa Elisa and the Puglia Paradise agency. Thanks again to Valentina and Massimo.

July 12, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Dylan,
Thank you very much for everything, it was a pleasure being your Guest Angel and made your holiday an experience!
Hope to see you again
All the best
Puglia Paradise Team

Rated 1 out of 5 stars

More like Puglia Nightmare

We recently stayed at Villa Corte Bianca and had a terrible experience through the Puglia Paradise booking agency. Our main issue was with the comfort and setup of the villa. The trullo and master bedroom with attached kids bedroom did not have air conditioning and my kids and I slept in +26⁰C internal temperature rooms - with fans blowing on us for 3 nights until they were able to find a temporary fix of an air conditioning unit when 4 of us slept on a bunk bed because the master bedroom would not cool down. Needless to say- it was heartbreaking hearing my infant son cry for 3 nights straight because he was so uncomfortable.

They also did not order the correct car seats that we requested for our trip and our infant could not safely leave the villa for 2 days out of a 6-day stay.

Communication with our villa "angel" was very poor and they offered us a meager €300 credit on a €12,000 trip. We were also locked out of the villa for several hours as the cleaners did not leave keys with us to access our rooms and missed our walking tour of nearby Alberobello.

At the end of the 6 days, we were so relieved to be leaving and will never use this agency again.

July 9, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Rajeev,
thank you for your feeback. I’m very sorry to read that.

In our villa description it is mentioned that Corte Bianca only features the Air-Con in the 4 rooms of the new building, and no Air-Con in the other two rooms of the trullo house. But despite that, there was a misunderstanding about what you could expect from Corte Bianca. Anyway, we tried to help you as much as we could. In fact we brought you a fan the evening of your arrival, a refrigerator the next morning and a powerfull mobile Air-Con unit the next morning (such as after 2-nights not 3). We did that without any extra cost hoping to get your appreciation.

Regarding the car seats: you booked the rental car from our parner. I confirm they delivered the wrong car seats but we (Puglia Paradise) promptly brought you our own car seat of the correct size. I hoped you appreciated our assistance.

Regarding the poor communication with your Guest Angel Valentina, I'm sorry for that but that's really the first time it happens.

Regarding the keys, you where locked out of the villa because you left the villa without bringing the keys with you. Likely, our cleaners managed to come to the villa in 10 minutes to open it. No problem, we are always ready to assist all our guests in case of needs.

Regarding the € 300 refund, that was not a refund for any quality problem. I actually think no refund was due because we didn’t fail at any time to provide you an exeptional service and a beautiful & well maintained villa.
That refund was for the beach club reservation that you have cancelled.

We do welcome your review as it reminds us there is always room to improve.

All the best to you and your family.

Massimo Valentini
Founding director
PUGLIA PARADISE

Rated 5 out of 5 stars

Trulli Stefano = paradise

We’ve just arriveerde back Home from a lovely week at Trulli Stefano in alberabello . Eveything was perfect : the Trulli , the pool , the quietness, the scenery , our guest angel Leandro dus a wunderfull job , we felt really in paradise

June 30, 2022
Unprompted review
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Reply from Puglia Paradise

Dear Tom,

I know you thought I never replied to your review, but here I am, reminding your lovely family even for just 2 minutes.
Come back soon, we are waiting for you!

Leandro
Puglia Paradise Team

Rated 5 out of 5 stars

Excellent All Round

We had a week at Trulli Juno. The Villa was excellent , providing nicely furnished rooms and comfortable beds. Two of the Bedrooms are independent of the main house both sharing a nice terrace overlooking the pool area. Set in beautifully landscaped gardens amongst olive groves. Outside dining/BBQ area, and lovely pool area. The Villa is setback off the main road with electric gates and very private . 5 minutes drive from Ostuni which itself is a charming town . The service we had from our 'Angel' Valentina was excellent , never encroaching but always on hand if needed. We had a couple of minor issues which she was able to resolve within the hour. We had such great time and will be booking again with Puglia Paradise , their service from start to end was impeccable.

June 27, 2022
Unprompted review
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Reply from Puglia Paradise

Thank you so much for your kind words, I’m so happy you had a great holiday and that you enjoyed the villa and Puglia Paradise service! All the best
Puglia Paradise Team

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