Pukka Reviews 

263
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the poor quality, noting that the pies contained very little actual filling and mostly consisted of dry pastry and thin gravy. Consumers also felt that the items offered terrible value for money given the complete lack of actual meat and overall disappointing taste across multiple varieties. Some reviewers were happy with specific flavors, mentioning that certain choices delivered amazing quality and a truly satisfying meal. A few people also found certain products to be quite enjoyable and a very solid purchase when bought on special supermarket promotions.

What people talk about most

Product

Reviewers mention negative feedback about product quality, expressing widespread disappointment with the lack... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment with the sparse fillings and... See more

Price

Customers consistently note negative experiences with price, feeling that the products are a complete rip-off... See more

Value for money

People report negative experiences with value for money, describing the products as poor quality and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We have just had a Pukka large 500 g steak pie I'm a Pukka pie fan however I have only ever had the small individual size pies I was disappointed with the meat & gravy content as soon as the pie... See more

Company replied

Rated 2 out of 5 stars

I give two stars as the Gravy in the ALL STEAK pies we bought was really nice , just a shame there was next to no steak in it , certainly not like the packaging suggested , tiny pieces of meat that... See more

Company replied

Rated 2 out of 5 stars

Just had the new family mince beef and onion pie, not again it was was quite tasteless, sludgy grey filling , and very much filling at all, normally love pukka pies but this one is awful, why is so l... See more

Company replied

Rated 2 out of 5 stars

The steak pies have so little meat they could almost pass as vegan. Year on year their pies get worse, used to be high standard but now, worse than supermarket own brands but more expensive. I think t... See more

Company replied



Contact info

2.2

Poor

TrustScore 2 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(263)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Runaway Chicken & Mushroom Pie.

What l purchased in effect was a " GLOOPY DOME PIE" with sauce. Flecks of chicken,with no mushrooms in site. (SHAMEFUL!!). We pay for puffed air now.
THIS COMPANY NEEDS REPORTING.

June 15, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi, We are very sorry to hear about your recent experience with our Chicken & Mushroom pie. I understand that you have now been in contact with our Customer Care Team who have dealt with this. Thank you.

Rated 5 out of 5 stars

It was exactly what I needed

It was exactly what I needed: easy, tasty, and filling. The filling is rich and meaty, and it really hit the spot.

May 29, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello Darmie, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies, slices or sausage rolls. Thanks Vickie :-)

Rated 1 out of 5 stars

A Bit Secretive

Lovely pies with some really interesting fillings. I found a piece of blue thread embedded in one pie crust and they said they'd look at it and report back.

Here we are, some weeks later, and they've decided to tell me nothing.

Why are all your replies invariably "I can look into this"? You offered to look into this several weeks ago and then went dark.

May 28, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Steven, We are very sorry to hear about your recent experience. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Rated 5 out of 5 stars

Great pies

I've not had a single Pukka pie that I've disliked. They all seem to have just enough filling to not need gravy, and all cook to perfection with the signature golden crust, no matter the size. The price and performance is always spot on.

May 26, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Chloe, What a fantastic review! It makes us so happy to hear people stories of people enjoying Pukka pies. Thanks

Rated 5 out of 5 stars

I really enjoy Pukka Pies

I really enjoy Pukka Pies, the pastry tastes fresh and the meat is always tender. These pies are the perfect addition to a dinner with vegetables and mash potatoes.

May 22, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Rated 5 out of 5 stars

Pukka Pies are a delightful treat for…

Pukka Pies are a delightful treat for anyone who enjoys hearty and flavorful pastry. Known for their golden, flaky crusts, these pies come in various delicious fillings, from classic meat to vegetarian options. The balance of flavor and texture is impressive, with generous portions of well-seasoned filling that satisfy cravings. They're perfect for a quick meal, a snack on the go, or served with sides for a more substantial dinner. Overall, Pukka Pies offer comfort food at its best—convenient, tasty, and always a crowd-pleaser!

May 20, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi James, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka pies, and that you’ve taken the time to let us know. Thanks James

Rated 5 out of 5 stars

Great customer service

Customer service are concerned about my complaint. I complained online about a unusual drop in quality in a steak & kidney pie, and they are going to great lengths to investigate. well done.

May 1, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Ross, I am sorry for what happened with your recent purchase. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an investigation. Thank you.

Rated 5 out of 5 stars

Always enjoy pukka pies

Always enjoy pukka pies

May 19, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Mel, Great to hear you enjoyed our full-on flavour! Thanks for taking the time to let us know, we really appreciate it. Thanks

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Delicious and Satisfying!

I recently tried the Pukka All Steak Pie and was thoroughly impressed. The tender pieces of steak in rich gravy were flavorful and comforting. The puff pastry cooked to a perfect golden crispness. Following the recommended cooking time ensured the pastry was nicely crispy without being overdone. A hearty and tasty meal that’s easy to prepare highly recommended!

May 17, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Terry, What a fantastic review! It makes us so happy to hear people stories of people enjoying Pukka Pies. Thanks

Rated 5 out of 5 stars

The Smoky Cheddar Flavour & Onion Pie…

The Smoky Cheddar Flavour & Onion Pie garnered praise for its flaky pastry and flavorful filling, with one reviewer stating, "Been searching for this pie for a while now and it did not disappoint. The flakey pastry was amazing... the cheesy flavour was lovely too

May 17, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Nihanth, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka Pie and that you’ve taken the time to let us know. Thanks Nihanth

Rated 5 out of 5 stars

Good pies

Had a few of the pukka pies and particularly like the mince and onion and all steak pies. They’ve got good amounts of filling and gravy with nice flaky crusts

May 7, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello Paul, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Rated 1 out of 5 stars

No Meat just Gravy

No Meat just Gravy. Lumps of pure fat and lumps of inedible sinew and gristle. YUK. There is no quality any more!
I bought a 2 pack of frozen Steak & Kidney Pies with my weekly TESCO Home Delivery early May 2025. Frozen 22nd March 2025 (use by 31st May 2026). Sadly, these two pies were very, very, poor quality and that is the second time now! A pie filled with gristle and chunks of fatty “yuk”. I am reluctant to purchase Pukka Pies in the future.
I think out of two pies, I got 2 x medium bits of steak meat, 2 x edible but very small tidbit chunks of kidney, 2 x large lumps of pure steak FAT and 4 or 5 lumps of honestly inedible steak gristle. Oh and a pile of gravy. That is dreadful quality.
Sorry PUKKA PIES but this is NOT acceptable at all. Shocked at how poor your products have become. Its cheerio from me and the wife that's for sure.

May 1, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello Scott. Sorry about your recent purchase of our Steak & Kidney pies. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 5 out of 5 stars

Absolutely love pukka pies

Absolutely love pukka pies, effortless and tasty. The new chicken balti one is my favourite ever!!

May 13, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Charlotte, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka Balti pies, and that you’ve taken the time to let us know. Thanks Charlotte

Rated 5 out of 5 stars

Delicious Pukka pies

Delicious Pukka pies, have just bought a bunch from the grocery store as my son is obsessed with having one every couple of days. He loves the ones with beef, I prefer the chicken ones.

May 12, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello Kim, It’s lovely to hear such positive feedback. We hope you keep enjoying our products. Thanks

Rated 1 out of 5 stars

i found a 5mm by 5mm metal stud in the…

i found a 5mm by 5mm metal stud in the pie by nearly breaking my tooth on it extremely updet as all previous experience was excellent. would have complained privately but cannot find a place to do this without having the batch information. this looked like it was part of the machinery. i have pictures

May 10, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Janice, I am sorry for what happened with your recent purchase of our product. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an
investigation. Thank you.

Rated 5 out of 5 stars

Have always loved Pukka Pies since I…

Have always loved Pukka Pies since I was young especially the traditional flavours like Steak and Kidney, chicken and meat and potato. Have tried a couple of newer flavours recently and these are also really nice pies. Definitely recommend to add to your weekly shop!

May 11, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Danielle, What a fantastic review! It makes us so happy to hear people stories of people enjoying Pukka pies. Thanks

Rated 5 out of 5 stars

I have no beef with these pies...

I still wish Pukka would get back to the more original flavours – the chicken and stuffing, chicken and chorizo – but the last time I had their family beef (allegedly a 'new' offering) it was fine. The pastry was great, and there were no complaints with the quality or quantity of filling. They certainly aren't just the dodgy chip shop purchase any more – this brand is great for the family.

May 10, 2025
Unprompted review
Pukka logo

Reply from Pukka


Hi John, Great to hear you enjoyed our full-on flavour! Thanks for taking the time to let us know, we really appreciate it. Thanks

Rated 5 out of 5 stars

Best pie I've ever had

I've been a fan of pukka pies for months, and they never disappoint! Their chicken & mushroom pie is my personal favorite, it's creamy, flavorful filling encased in perfectly flaky pastry.

Their vegan range, particularly the vegan chicken & mushroom pie, is also impressive. The taste and texture are so close to the traditional version that even my non-vegan friends enjoy it.

Highly recommend to anyone seeking delicious pies and ultimate comfort food, especially on chilly evenings.

May 9, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Mayra, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka pies and that you’ve taken the time to let us know. Thanks Mayra

Rated 5 out of 5 stars

Just finished a steak slice and it was…

Just finished a steak slice and it was so good I had to share it! Yeah cheesy right but gotta tell ya that was so tasty, perfect pastry, crunchy, good flavour, succulent bits of steak, good quality and juicy.

May 8, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka pies and that you’ve taken the time to let us know. Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look