Pukka Reviews 

263
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the poor quality, noting that the pies contained very little actual filling and mostly consisted of dry pastry and thin gravy. Consumers also felt that the items offered terrible value for money given the complete lack of actual meat and overall disappointing taste across multiple varieties. Some reviewers were happy with specific flavors, mentioning that certain choices delivered amazing quality and a truly satisfying meal. A few people also found certain products to be quite enjoyable and a very solid purchase when bought on special supermarket promotions.

What people talk about most

Product

Reviewers mention negative feedback about product quality, expressing widespread disappointment with the lack... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment with the sparse fillings and... See more

Price

Customers consistently note negative experiences with price, feeling that the products are a complete rip-off... See more

Value for money

People report negative experiences with value for money, describing the products as poor quality and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We have just had a Pukka large 500 g steak pie I'm a Pukka pie fan however I have only ever had the small individual size pies I was disappointed with the meat & gravy content as soon as the pie... See more

Company replied

Rated 2 out of 5 stars

I give two stars as the Gravy in the ALL STEAK pies we bought was really nice , just a shame there was next to no steak in it , certainly not like the packaging suggested , tiny pieces of meat that... See more

Company replied

Rated 2 out of 5 stars

Just had the new family mince beef and onion pie, not again it was was quite tasteless, sludgy grey filling , and very much filling at all, normally love pukka pies but this one is awful, why is so l... See more

Company replied

Rated 2 out of 5 stars

The steak pies have so little meat they could almost pass as vegan. Year on year their pies get worse, used to be high standard but now, worse than supermarket own brands but more expensive. I think t... See more

Company replied



Contact info

2.2

Poor

TrustScore 2 out of 5

263 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(263)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Jamaican jerk chicken parcel

Jamaican jerk chicken parcel.thought I'd try this as pukka pies are the best. This parcel was full of air ,very little filling in fact just a smear. Has 2 chillies out of 3 on the pack. It had no heat to it. All I can say it was edible. Pukka you can do better than this. Very disapointed

August 23, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello Timothy. Sorry about your recent purchase of our Jamaican jerk parcel. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 1 out of 5 stars

I usually like Pukka pies

I usually like Pukka pies, particularly the mince pie. But I've had the steak pie twice now and on both occasions I've ended up spitting out the contents because the filling was filled with fatty meat.
Fairly disgusting unfortunately.

August 21, 2025
Unprompted review
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Reply from Pukka

Hi....We are very sorry to hear about your recent experience with our All Steak Pie. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Rated 1 out of 5 stars

Contents more like Puke than Pukka!

Well what a disappointment. We usually make our own steak and venison pies and ran out so bought a Pukka Steak and Kidney Pie.

Pastry not too bad but the contents were just like brown slop. Minced kidney... really. What is wrong with pieces of kidney not that you can taste but then again no pieces of Steak.

Were it not for my partners amazing homemade gravy to swamp the taste it would have been inedible.

Update 27/08/25

After contacting I received a standard "we pride ourselves blah blah ..... this is an isolated incident blah blah ....."
The vouchers received are now in the bin as I really wouldn't waste my taste buds on these pies.

August 19, 2025
Unprompted review
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Reply from Pukka

Hello.... Sorry about your recent purchase of our Steak & Kidney Pies. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 5 out of 5 stars

Tried them for the 1st time and can…

Tried them for the 1st time and can hands down say they are the best I've tasted

August 19, 2025
Unprompted review
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Reply from Pukka

Hi....Thank you so much for the brilliant review! We're thrilled to hear that you enjoyed your Pukka Pie. Thank you for taking the time to share your experience.

Rated 1 out of 5 stars

Chicken and mushroom individual pies

Chicken and mushroom individual pies
Very disappointed had only very few pieces of chicken and mushroom and a very gelatinous sauce. Pastry was okay.
Will not buy again and go back to making my own pies.

August 14, 2025
Unprompted review
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Reply from Pukka

Hi....We are very sorry to hear about your recent experience with our Chicken & Mushroom Pies. Please email us at reception@pukkapies.co.uk so we can look into this for you. Thank you.

Rated 1 out of 5 stars

If I could leave a 0 result I would

If I could leave a 0 result I would. Tried the steak and kidney pie, wow absolutely horrible! It was SOO salty, I knew it had minced kidney but also the beef? Atrocious, don't bother

August 12, 2025
Unprompted review
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Reply from Pukka

Hi Pam, We are very sorry to hear about your recent experience with our Steak & Kidney pie. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Rated 1 out of 5 stars

Misrepresentation

Dear fellow consumers,i had reason to complain recently ,firstly because the box face stated Steak pie.
But after purchasing and I read the small print on the side of the box it stated Potato.
When cooked the pies there was far more potato than steak.?
I found this a cynical marketing attempt at misrepresentation and cheat the purchasing public.
I contacted the company and they sent me a standard stereotype letter and some vouchers to fob me off.
So I’ve written again and await a full explanation and if it’s not forthcoming i,ll formally write to the family run Directors who’s email address I have and if they cannot satisfy me with an explanation for this duplicity i,ll reluctantly write to the food regulator and Ombudsman.
I am sure their customer service will reply to this complaint on trustpilot,but as you,ll notice from other responses they do not address any of the issues raised .
They enjoy 46% negative reviews on trustpilot and I wonder if the owning family are aware of this negative response from the consumer public ?

August 7, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi....We are very sorry to hear about your recent experience with our All Steak Pie. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Rated 4 out of 5 stars

Pukka Pies Steak

I recently tried the Pukka Pies steak which involved a crispy pastry, known for their golden, flaky crusts, these pies come in various delicious fillings, They’re perfect for a quick meal and an excellent snack on the move!

August 12, 2025
Unprompted review
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Reply from Pukka

Hello Ibrahim, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Rated 4 out of 5 stars

Nice Pie

It tasted really nice. The smell was good. I am not too much of a pie lover. However, I enjoyed it.

August 10, 2025
Unprompted review
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Reply from Pukka

Hi , Great to hear you enjoyed our full-on flavour! Thanks for taking the time to let us know, we really appreciate it. Thanks

Rated 4 out of 5 stars

Good price

Good price , very affordable and the pies reflect this, decent filling and good taste

August 8, 2025
Unprompted review
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Reply from Pukka

Hello Kacey, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Rated 1 out of 5 stars

Bone dry pie!

Bone dry pie!

August 8, 2025
Unprompted review
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Reply from Pukka

Hi Mr Draper we are very sorry to hear about your recent experience with our product. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Rated 2 out of 5 stars

They are not very good

They are not very good, not much meat and sadly the quality is not there. I would not get these again as there are better comparable options.

August 4, 2025
Unprompted review
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Reply from Pukka

Hello, sorry about your recent purchase of our product. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 5 out of 5 stars

Good quality chicken and veg frozen…

Good quality chicken and veg frozen pies that are tasty and convenient to cook, 4 pies in the pack which makes them good value.

July 28, 2025
Unprompted review
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Reply from Pukka

Hello, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thank you.

Rated 5 out of 5 stars

Great

Great! Really enjoyed definitely will try again!

July 30, 2025
Unprompted review
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Reply from Pukka

Hi, Thank you so much for the brilliant review! We're thrilled to hear that you enjoyed your Pukka pies.

Rated 2 out of 5 stars

MY PIE EXPERIENCE

my pie did not have hardly any filling which made me dissapointed. if you want me to keep purchasing pies ADD MORE FILLING

July 29, 2025
Unprompted review
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Reply from Pukka

Hello Courtney. Sorry about your recent purchase of our product. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 1 out of 5 stars

Absolutely revolting chicken and…

Absolutely revolting chicken and mushroom pie. It should be renamed a pastry and grey sludge chicken flavoured pie. A few crumbs of chicken in a gloopy grey slime. Disgusting.

July 14, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Alastair, I am sorry for what happened with your recent purchase of our Chicken & Mushroom pie. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an
investigation. Thank you.

Rated 1 out of 5 stars

NEVER AGAIN!!!

NEVER AGAIN!!!!
The reason I gave it a 1 star is because,I cannot believe pukka has their name on this absolute rubbish 'that has a "slither of meat inside them ,they should be absolutely ashamed of themselves, Do NOT buy these! There 'Definitely No Ginsters ,I saw them in Icelands so I thought yum yum 'I love their pies 'so i ordered about 7 of them and I'm bloody angry at how pathetic these things are.

June 29, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Paul, I am sorry for what happened with your recent purchase. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an investigation. Thank you.

Rated 1 out of 5 stars

No Filling!

Bought a Chicken and Mushroom Pie - just pastry and a gloopy packet gravy mix - no meat and no mushrooms. Definitely won’t be buying this brand again.

June 20, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hello Debbie. Sorry about your recent purchase of our Chicken & Mushroom Pie. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 1 out of 5 stars

Where the meat?

Where’s the meat? I bought a steak and kidney pie and was really disappointed. The pastry is good but the filling is something else! Nothing but a gloopy mess of ‘gravy’ and I couldn’t find a piece of meat. I won’t buy again

June 18, 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi, I am sorry for what happened with your recent purchase of our Steak & Kidney pie. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an investigation. Thank you.

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