Pulse Reviews 

1,057
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the credit card for its exceptional reliability in daily online shopping, seamless integration with major retail platforms, and convenient payment features that make monthly budgeting much simpler. Many individuals also appreciate the professional customer service team, straightforward monthly statements, and helpful reminders for upcoming payment dates. However, some people mentioned that customer support channels could be frustrating due to unhelpful automated responses and limited assistance options during inquiries. A few consumers also reported experiencing unexpected account closures, sudden payment restrictions, or difficulties when trying to manage everyday transactions abroad.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with many highlighting the convenience of app management,... See more

User experience

Users describe positive interactions with user_experience, highlighting an easy-to-navigate app and smooth... See more

Service

Clients share positive opinions on service, noting that people have enjoyed brilliant and reliable... See more

Customer service

Customers consistently note positive experiences with customer_service, describing representatives as... See more

Product

People report high satisfaction with the product, describing it as a reliable and genuinely useful everyday... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best card from experience. Offers with companies are good, cashback is incredible, and the knowledge to know when they can let you borrow more is 2nd to none. Also putting money back onto card is... See more

Company replied

Rated 5 out of 5 stars

I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... See more

Company replied

Rated 5 out of 5 stars

Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... See more

Company replied

Rated 5 out of 5 stars

The card is link to my amazon account and allow me to purchase items easily without restriction. It also increase my credit limit and allow me to pay a reasonable amount on each of my supplies. The ca... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,057)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use great cards

Easy to use great cards

May 28, 2026
Pulse logo

Reply from Pulse

Hello Gillian, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey

Rated 3 out of 5 stars

Overall good service apart from

Overall good service. Apr a little high. But great when needed.
Just not very happy when my minimum payment was £228 and I change dd to £300 then they re-change it to £412 boosted and take that.

May 8, 2026
Unprompted review
Pulse logo

Reply from Pulse

Hi Stephen,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930
or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Best,

Stephanie.

Rated 5 out of 5 stars

Definitely worth a look

Really easy to use, really easy to set up - great communication- would highly recommend

May 21, 2026
Pulse logo

Reply from Pulse

Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Just so easy to manage the card never…

Just so easy to manage the card never had any problems

May 14, 2026
Pulse logo

Reply from Pulse

Good Morning, Joanne,

Thanks for taking the time to share your thoughts, we're thrilled to hear you're finding it so easy to manage your card!

- Kenith

Rated 5 out of 5 stars

I have very good service from Pulse

I have very good service from Pulse. As long as you pay your monthly payments on time, there is never a problem. The generous increase they offer is excellent.

May 7, 2026
Pulse logo

Reply from Pulse

Hello Yvonne. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey

Rated 1 out of 5 stars

I had a credit card with this company…

I had a credit card with this company for years and always paid on time, a lot of times I would pay full amount. I did a check to see if I was owed money by any credit cards I had. Next thing I know I’m not allowed to use my card, I just paid it off in full because I couldn’t use it. Then they closed my account without telling me, I just could no longer sign in. This screams very dodgy company.

May 10, 2026
Unprompted review
Pulse logo

Reply from Pulse

Hi,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 455 8930 at your next convenience. The team will have full access to your account and will be happy to help.

Best,

Stephanie,

Rated 1 out of 5 stars

Difficult to separate card companies…

Difficult to separate card companies these days, all are very similar in what they do, and offer, however pulse app isnt really working as it shouod. Offer to spread coat of transactions out via instalment plan but the app is broken so you cant!

May 7, 2026
Pulse logo

Reply from Pulse

Hi,

We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time. Please be assured that this feedback will be passed on to the relevant team for further review.

Best,

Stephanie.

Rated 1 out of 5 stars

Avoid if you don't want to go in debt

Avoid if you don't want to go in debt. The company pushes you to borrow more and more. It doesn't accept balance transfers from any another company. Moreover, even though all balance was paid by the day of statements, they still charge the interest. Even worse, the interest is very high.

May 9, 2026
Unprompted review
Pulse logo

Reply from Pulse

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.

Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 455 8930 at your next convenience. The team will have full access to your account and will be happy to help.

We hope to hear from you soon so that we can get this resolved for you.

- Kenith

Rated 5 out of 5 stars

Happy customer

I love the app easy to use ..

April 23, 2026
Pulse logo

Reply from Pulse

Hi Mr. Smith, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

Easy to use

Easy to use, service is grt, I can always rely on this card👍

April 23, 2026
Pulse logo

Reply from Pulse

Hi Sharon, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 4 out of 5 stars

Nice app

Nice app, reliable and it works.

April 9, 2026
Pulse logo

Reply from Pulse

Hi Lucio, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.

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