I really appreciate the new system for bills over $500. It’s quick and responsive for pet owners who may not have thousands of dollars readily available for expensive surgeries in the moment, while st... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
If pets are your kids, we’re your insurance. Dog, cat – doesn’t matter. When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Contact info
666 3rd Ave Floor 23, 10017, New York, United States
- (866) 273-6369
- www.pumpkin.care
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After two years of paying my monthly…
After two years of paying my monthly premiums on time and submitting no claims, Pumpkin decided to more than double my premiums. As such, I dropped them. Do not support this company; they are in it for the money.
Great insurance
Great insurance. Signed up. Went in for wellness exam and got reimbursement very quickly. Would highly recommend.
Fast turnaround of payment
Fast turnaround of payment. New payment straight to the vet. Always helpful and kind
K
Slow process
It was easy to file a claim
I kind of figured what my total would be and it matched up. It was easy to file a claim.
The coverage is reasonably priced
The coverage is reasonably priced - has great Vet reviews and was an easy process on lline
The whole process of filing the claim…
The whole process of filing the claim and payment was smooth and easy!
Ollie loves Pumpkin
It has overall been a smooth experience with Pumpkin Insurance so far; from our initial consultation to setting up to submitting our claims. Pumpkin has brought us peace and comfort knowing our little Ollie will have great care when he needs it the most. We are truly thankful!
Excellent Programs and Great Support Team
Excellent Programs offered and fantastic Customer Support.
Grateful for insurance on adopted pair of female cats
We adopted a pair of bonded female cats ages 5 & 6. We were pleased our first wellness visits were covered and promptly paid. We always regretted not having insurance for our previous pets.
I submitted my first claim
I submitted my first claim. I called to make sure I was doing everything properly and basically all I needed to do was submit the claim with a copy of the vet bill, and Pumpkin reached out to the vet, and I got the payment about 2 weeks later deposited directly into my checking account! Very easy process!
Love Pumpkin so far
So far Pumpkin is working excellent for us. I wasn’t sure how reimbursement worked and seemed to take awhile but once I reached out it was reimbursed right away. It did take a little longer than what it says on the website but still reasonable!
My claim was processed immediately and…
My claim was processed immediately and I was reimbursed by the 3rd day after. They are quit efficient for handling claims.
Very happy
Unfortunately, my Newfoundland puppy was diagnosed with severe elbow dysplasia and hip dysplasia. He has been to Cornell too many times in his first year of life. I am so happy I went with Pumpkin insurance and opted for the 90 percent coverage. They are fast, efficient as well as good animal people. Highly recommend!
I’ve had this insurance for three years…
I’ve had this insurance for three years and never needed to use it. A few weeks ago, one of my dogs had an emergency, and filing a claim was quick and effortless. I’ll definitely be staying with them.
The reimbursement was very fast
The reimbursement was very fast. I was happily and gratefully surprised!
It was an easy experience to set…
It was an easy experience to set everything up. I wish you would leave messages when you call, or just text me, though. You keep calling during my work hours and I can't answer the phone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
