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Pumpkin Pet Insurance Reviews 3,183

•
TrustScore 5 out of 5

4.8

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,533 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, particularly highlighting the quick and efficient processing of claims and reimbursements. Many people appreciate the prompt response times from customer service, describing interactions as helpful, kind, and professional. The ease of submitting claims and the speed at which payments are issued are frequently mentioned as significant benefits, making the overall experience smooth and stress-free for pet owners. However, some customers also noted issues with delayed claim processing, with some claims taking several weeks instead of the promised few days. A few other people also felt that the company denied claims due to "pre-existing conditions" without clear explanations, even for conditions that appeared after the policy started. There were also occasional mentions of difficulties in getting refunds and a lack of transparency regarding claim timelines and required documentation.

What people talk about most

Claim

Customers consistently note positive experiences with claim processing, highlighting its speed and ease. Many... See more

Service

Customers had positive experiences with service. Many reviewers expressed appreciation for the quick and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick processing of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Refund

Clients share positive opinions on refund experiences. Many reviewers praise the quick processing of claims... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate the new system for bills over $500. It’s quick and responsive for pet owners who may not have thousands of dollars readily available for expensive surgeries in the moment, while st... See more

Rated 5 out of 5 stars

My pup got really sick and I had to take him to 2 different Emergency Care Vets over the Easter holiday. This is the first time he’s gotten sick and I thought I might loose him. Thank You Pumpkin for... See more

Rated 5 out of 5 stars

Pumpkin Pet Insurance is the best pet insurance we have ever had. Pumpkin’s Customer Service and quick response to claims are both exceptional. All questions are quickly and thoroughly addressed. M... See more

Rated 5 out of 5 stars

Great service, the pumpkin now works as they state it does. The process makes it much less painful to get the help your family dog needs ! Highly recommend this pet insurance ! My French Bulldogs are... See more

Company details

  1. Pet Insurance Company
  2. Insurance Company
  3. Veterinarian

Written by the company

If pets are your kids, we’re your insurance. Dog, cat – doesn’t matter. When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pumpkin is the best!

There is no way I can say how much I appreciate Pumpkin Insurance. They are incredibly responsive and they pay as they say they are going to. When I file a claim, I get an immediate reply that it has been received. It is reviewed and paid, often within 24 hours. How can you beat that? I have had a couple of other insurance companies for my cats and they were OK, but Pumpkin is by far the best. I tell everyone I know to check them out.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, straightforward claims process with minimal processing time. Works well with our AllPets care card.

April 10, 2026
Rated 4 out of 5 stars

Pumpkin has always been quick to pay…

Pumpkin has always been quick to pay claims. They have never denied a covered procedure. My only complaint would be the premium increase at every renewal is beginning to make it more expensive than I would like. Having said that, it was still my choice to renew again this year.

April 3, 2026
Rated 5 out of 5 stars

Pumpkin Insurance Helps Owners and Pets

As a veterinary professional of over 20 years I've seen my share of pet insurance companies. I chose Pumpkin because of the client experiences I heard, seeing their coverage, and ease of use for owners like myself and that they actually do what they say they will do as far as paying claims. Recently having some unfortunate health issues arise on my own pets I knew Pumpkin was there to help and they did not disappoint. I recommend Pumpkin to all my clients whether they have young or older pets. In a world now where finances play such a huge role in whether clients can do what they need for their beloved pet because of great insurance like Pumpkin it's a reassurance that help is available. Thank you Pumpkin

April 3, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website, have always been helpful with questions, claims are easy to submit and refunds are quick. The best!

April 8, 2026
Rated 5 out of 5 stars

Great experience!

Fast, helpful, and amazing to work with. I discovered a discrepancy and staff were quick to help me fix the error

March 31, 2026

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