PumpMaster Ltd Reviews 82

Ryan attended our site today, to free a blocked macerator, not the most pleasant of jobs! Ryan was polite, well presented, had excellent customer service skills and completed the job with a smile on his face, he deserves recognition for his professionalism and competence over such a difficult task.

Thank you Ryan

Darren H arrived on time having already phoned to let us know when he would arrive.
Explained our Saniflo was old and as we were thinking of maybe connecting to the mains suggested we leave it as it is but if we need a product in future talked us through our options.

All good!
The engineer came on time and serviced our Saniflow. He was friendly and professional and therefore we will look to use Pumpmaster again for the annual service next year.

Ryan, PumpMaster Engineer, visited today to repair Saniflo. Absolutely first class service. He is a real professional, a charming young man and a great credit to the company. Delighted with the service and wouldn't hesitate to recommend to anyone. Thank you so much.

Top class service. Spoke to an advisor yesterday, an engineer visited today. I was hopeful of a repair rather than a complete replacement and Noel did his very best to make that happen. He explained the process and operation of the macerator and what items needed to be replaced. He is a great advert for PumpMaster. The macerator is working rerally well now. Thank you Noel for your prefessional attitude and service.

We had an engineer by the name of Mark Harris
(not Mark Burrows !!) arrive at our house on Friday 13th May and was an absolute credit to his company. I do not usually write such reviews , but was so impressed with the standard of service and Marks approach to his job that I felt compelled to do so...Great Job...

We were sent an engineer within two days. Fella called Ray Lake came today, he couldn't have been more helpful. Thank you

Fabulous company! Unbelievably efficient and do exactly as they say they will. I would never even contemplate using anyone else.
A special mention to Becki who has been especially helpful!
Thank you Pumpmaster. Keep up the good work and the good old fashioned Customer Service!

Awesome!!!
Had a brand new Sanislim to replace our 13/14 year old Sanislim in the ensuite. Wasn’t working after being refitted with my regular plumber. Pumpmaster sent out their local Saniflo engineer within 24hrs. The chap, Mark is such a gem. He is so knowledgeable and identified the foot switch issue instantly. Was under warranty as it was a factory issue.
Now running perfectly, whirring like a dream in only a few minutes. So polite, professional and honestly such a nice guy. Highly recommend Mark Burrows and PumpMaster (call centre staff are wonderfully nice too) it’s been such a perfect job. Thanks all!

Engineer Noel rang ahead of arrival as planned and arrived on time. He was courteous, knowledgeable and efficient in finding and fixing my problem.
Thank you all for your help 👍

Arrived on time. Engineer very polite and considerate.
Worked in a very organised manner. Explained in detail what the problem was and how to avoid it happening again. Excellent service throughout from booking to payment. Highly recommended.

Fantastic experience with Pump Master. Came next day - call out price was inclusive of fitting a new unit after motor failed in ten year old unit and could not be fixed (100% true as I was there and have technical knowledge to make this claim). Darren the engineer was the nicest and most helpful person I have dealt with in a long time. Nothing too much trouble and back up and running in less than 24 hours from initial call to company. Absolutely fantasic. I received a lot of useful tips for maintenance too. I don't really write reviews but I had to this time. Thanks to all involved.

I was very happy with the service from start to finish. The phone was answered quickly and my queries responded to well.
Darren rang 20 minutes before he arrived. He wore a mask and gloves which is good in a covid time.
He completed the work and explained clearly what he had done. Then I just rang in to pay by card. All very easy. Thank you.

Excellent service. Quick response to our request for a repair visit and the engineer this morning was prompt, courteous and efficient.

Lazy, sloppy.
I arranged for this company to repair a macerator in our attic. The repair man lost all interest when even before he examined the kit I refused to buy a new macerator at £751. He then did repair the old one but after removing the toilet he only put an old screw head back in one of the two holes. He knew what he had done as he tried to cover the screw with a plastic cap. The next person to sit on the toilet could have fallen over. I contacted this company to complain that this was a deliberate act only to be told that their workers do not have to secure toilets after having removed them. Dangerous (as we are retired), lazy and sloppy workmanship.

Excellent service and fair price. We were lucky to get a same day call out and Noel did an excellent job in repairing a blocked Saniflo pump in our basement kitchen. Highly recommend and would use again.

We have a macerator system in our guest bedroom which failed to operate just two days before our next guest was due to arrive. A call to pumpmaster and an
Engineer was arranged for the next day. The Engineer duly arrived mid morning, quickly diagnosed the problem, effected the repair and even suggested an improvement to the pipe layout.
This sort of service is very rare nowadays.

The experienced Engineer quickly diagnosed the cause of the problem and effected the cure.

Ryan came to fix my saniflo today. This is the second time he has visited my home and I would like to say he is a very professional personable young man. His work is excellent and he is very knowledgeable. He is an asset to your compny. I won’t hesitate to request him by name should I need any work done in the future.

Mark has looked after the Saniflo in my Grade 11 Listed cottage. It is the only WC system so I sometimes felt vulnerable but never let down by Pumpmaster. Sold cottage now thus no Saniflo in my world.

I had a faulty Saniflo Plus and contacted Pumpmaster, as the approved repair agents for my area, to arrange a service. They booked a provisional visit, (Monday week) but asked for photographs. Once they received these they claimed that access was too restricted and that their engineer wouldn't be able to get his "machinery" into the loft space. I had to cancelled the appointment.

I contacted a different Saniflo service engineer and he happened to be in the area. He arrived a couple of hours later and fixed the problem after about a further hour. He had no problem accessing the unit and the only "machinery" he needed was an industrial wet vac with a sufficiently long hose to reach from outside the loft to the unit.

I feel let down by Pumpmaster as never actually attended my house and made a decision based on photographs. How did they think the unit was installed in the first place?