Punktid Reviews 

11,498
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers had a great experience with this company. Customers frequently mention that purchases are very easy to make, describing the smooth and straightforward buying process for digital items. Consumers consistently appreciate the reliable service and fair prices, noting that activation codes usually arrive within just a few minutes of completing the transaction. Some reviewers were not happy with occasional delivery delays, mentioning that receiving codes can sometimes take much longer than expected. A few consumers also noted issues with customer support response times or encountered frustrating problems where codes took several hours or even a full day to arrive.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings due to high disagreement among... See more

Response time

Users describe ambiguous interactions with response time, reflecting a wide range of experiences from severe... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of fast arrivals and significant delays.... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide range of satisfaction levels.... See more

Service

People report positive experiences with service, highlighting fast, polite, and reliable assistance.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was a issue when i tried to buy Office 2016, had to wait a week for the code, allmost tought i got scammed. But thankfully the stuff took hold and i got my code, so all good, otherwise haven't... See more

Rated 4 out of 5 stars

Site worked well, as well as the order tracking. I received my Xbox gift card code in 20 minutes. Ideally, I would of course prefer receiving a digital product immediately after the payment.

Rated 4 out of 5 stars

First of all it was my first time to see only an AI answer option with no gmail to write. I tried for a long time for the AI to send me a new code for my purchase but it turned out that I wrote it the... See more

Rated 4 out of 5 stars

The product was cheap and the code got delivered. Within 2 hours but I had no rush so no worries there. If only the customer service was more active I could've bought this a week ago. But thankfully e... See more


Company details

  1. Gaming service Provider
  2. Video Game Store

Information provided by various external sources

We began our business in 2009 by offering PSN and Xbox cards but by today our selection has grown multiple times, now ranging from the latest games to software licenses. We have now grown into Estonia’s biggest online store selling game codes, gift cards and software licenses.


Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(11,498)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The card you sent to me is already used

August 22, 2025
Unprompted review
Punktid logo

Reply from Punktid

Hi,

Thank you for your feedback. We’re sorry to hear about the issue.

Unfortunately, the order number you provided appears to be incorrect, so we’re currently unable to locate your purchase in our system. To assist you as quickly as possible, please reach out to our support team via live chat or email with the correct order number or the email address used for the purchase.

We’ll be happy to investigate and help resolve the issue.

Rated 3 out of 5 stars

Honest review @punktid

I actually like your site,I’m giving you 3 stars because you take too much time to deliver my orders every damn time…I’ve also gotten invalid codes a lot of times I got 30€ worth of invalid codes recently….I’m writing this honest review because I want to stand a chance of winning the 50€ worth or card as promised in the email that contains my codes…..today’s code was valid though,Thanks😊

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

I dont reccomand it

I dont reccomand it! I waited 4 days for a code! And the chat service isnt good because they reply very slowly…

August 15, 2025
Unprompted review
Punktid logo

Reply from Punktid

Hi,

We’re sorry to hear about the delay and your experience with our support.

Unfortunately, we can't locate your order without an order number or email address. Please contact us directly at info@punktid.com
so we can investigate what happened and assist you further.

We’d really like the chance to make this right!

Rated 3 out of 5 stars

Please fix this

I bought an xbox gift card. Usually I've had great luck with this site, but looks like not anymore. The code used to come in about 1/2 - 2 hours, but now its been a day (abour 26 hours) and still no code. The costumer service is horrible, provides absolutely no help.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

I bought 3 Steam cards for 4.99

I bought 3 Steam cards for 4.99, I received an Indonesian code that doesn't work for me, if you can't change the code to the purchase amount, then please refund the money!

August 1, 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your review. We’re sorry to hear about the issue with your code.

Please note that in case of any problem with a purchased code, it’s important to submit a formal complaint through our website or reach out to us via email or live chat. So far, we haven’t received any message from you regarding this issue.

Once we receive your complaint along with the necessary details, we’ll be happy to investigate and assist you further. We’re here to help, but we need the issue to be reported through the proper channel so we can act quickly.

Rated 1 out of 5 stars

Waiting time too long

Waiting time too long and also poor support tech answers

August 1, 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your feedback. We're very sorry to hear that your experience did not meet expectations.

At the time of your order, we were running a campaign that significantly increased demand, which unfortunately caused longer delivery times and slower response rates than usual. We understand how frustrating that can be, and we truly apologize for the inconvenience.

We're already taking steps to improve our order processing and support response times, especially during peak periods. Thank you for your patience, and we hope to serve you better in the future.

Rated 5 out of 5 stars

Great service!

Purchase transaction with multiple payment options, received redeem code as expected in email.
Great selection of games and regional game stores, great platform!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Purchasing a gift card

It was easy to purchase a gift card. No complications and everything was understandable. It took about 1,5 hours to receive the actual code itself, other than that everything was perfect.

July 27, 2025
Unprompted review

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