I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
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See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
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"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
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Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
⚠️ Broker Risk Alert
⚠️ Broker Risk Alert: Trading Halt During High Volatility (PU Prime)
Yesterday my broker PU Prime halted trading, reportedly due to “system upgrades”, which prevented me from closing active BTC positions.
This occurred just before / during a sharp downside move in Bitcoin, and trading access was not restored while volatility expanded. As a result, long positions were exposed with no ability to manage risk.
Whether intentional or not, this raises serious concerns:
Trading was halted during peak volatility
Clients were unable to close or hedge positions
The halt disproportionately affected long exposure
Risk management control was effectively removed from traders
I am not claiming intent — but the timing is extremely questionable and deserves transparency.
If a broker can disable execution during major moves, that is a structural risk every trader needs to understand before depositing funds.
This post is for awareness, not accusations.
Traders should demand:
clear incident reports
timestamps
compensation policies
and proof this was not selectively harmful
Risk isn’t only market-based — it’s also counterparty-based.
Trade safe. Document everything.
January 31, 2026
Unprompted review
Reply from PU Prime
Dear David Gold,
Thank you for sharing your feedback. We understand your concerns regarding trading access during periods of heightened volatility and appreciate the opportunity to clarify.
From time to time, temporary interruptions may occur due to scheduled maintenance, system upgrades, liquidity provider connectivity matters, or unexpected technical factors. When maintenance is scheduled, announcements are published in advance through our official communication channels to ensure that clients are informed and able to make the necessary trading arrangements beforehand.
These measures are never implemented with the intention of disadvantaging clients or selectively impacting specific positions. Any temporary suspension of trading is applied at the system level and affects all relevant instruments uniformly.
During periods of extreme market volatility, rapid price movements, liquidity gaps, or broader infrastructure strain across the market can impact execution conditions industry-wide. In certain situations, technical safeguards may be applied to preserve pricing integrity, platform stability, and overall system security.
We understand how frustrating it can be to experience limited access while managing active positions. Please note that PU Prime does not selectively restrict trading based on exposure direction (long or short). Any interruption would apply across the board rather than targeting specific clients or positions.
If you would like a detailed review of the specific timeframe, including server logs and execution records related to your account, we kindly encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details. Due to confidentiality obligations, we are unable to review account-specific information publicly.
PU Prime remains committed to maintaining fair trading conditions, operational transparency, and continuous system improvements to support a stable trading environment.
Kind regards,
The PU Prime Team
I make 100 Deposit from my Binance but…
I make 100 USDT Deposit from my Binance but it did not Received in my Puprime Account.
My Account Number is 1562897
January 30, 2026
Unprompted review
Reply from PU Prime
Dear Engr Inam Khan,
We understand your concern regarding the deposit order. Please note that cryptocurrency deposits must meet certain confirmation and network requirements before they can be credited to a trading account. In some cases, delays may occur due to network congestion, incorrect wallet details, unsupported networks, or incomplete blockchain confirmations.
At this time, we have not received sufficient transaction details to locate the transfer. To allow us to investigate properly, we kindly ask you to contact our Customer Care Team at info@puprime.com
using your registered email address and provide the following:
-Transaction Hash (TXID)
-Screenshot of the transfer confirmation from Binance
-Network used (e.g., TRC20, ERC20, BEP20, etc.)
-Date and time of the transaction
Without the transaction hash or supporting proof, we are unable to trace the deposit on the blockchain.
Due to confidentiality and data protection obligations, we are unable to review account-specific details publicly. Once we receive the required information via email, our team will promptly investigate and assist you accordingly.
PU Prime remains committed to transparency and ensuring secure and accurate fund processing.
Kind regards,
The PU Prime Team
Scam company
Scam company! I deposited £300gbp and they saying I can not have because my account was in negative balance. How could I have negative balance in my account if trades were to be liquidated the account should be back to 0 however after I redeposited they are saying my money has gone I’ve been contacting them for a week+ and they still keep give me the same answer do not deposit your money with this broker
January 30, 2026
Unprompted review
Reply from PU Prime
Dear Oman,
Thank you for sharing your feedback. We understand how concerning this situation may feel and appreciate the opportunity to clarify.
In certain market conditions positions may be closed at the next available market price. In rare cases, this can temporarily result in a negative account balance.
PU Prime provides Negative Balance Protection, which is designed to ensure that clients do not incur losses exceeding their deposited funds. Where an account balance becomes negative due to stop-out or extreme market conditions, clients may reset the balance to zero via the Client Portal or PU Prime App.
If a negative balance was present on your account prior to a new deposit, the system may automatically offset the deficit before reflecting the available balance. However, where Negative Balance Protection applies, eligible accounts may be reset to zero upon review.
If you are experiencing difficulty resolving this matter, we kindly encourage you to contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can verify your account and assist you accordingly.
Due to confidentiality obligations, we are unable to discuss specific account details publicly. PU Prime remains committed to transparency, regulatory compliance, and maintaining a fair trading environment for all clients.
Kind regards,
The PU Prime Team
Sccccaaam company do not trade with…
Sccccaaam company do not trade with them they cut all my profit 5101 and say i am hedging without any proof
Trading account number 23199438
January 28, 2026
Unprompted review
Reply from PU Prime
Dear Mohamed,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews and related actions are carried out strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
We acknowledge the points you have raised and would like to emphasize that any action taken on a client account is guided by clearly defined policies and internal procedures. Each case is subject to a thorough and carefully documented review to ensure consistency, accuracy, and full compliance.
Should you require further clarification, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general inquiries, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Welcome promotion is a scam!
Beware PU Prime offer a welcome 50% deposit bonus promotion, this sounds like a great offer, but it is a scam. After activating the offer from the promotional email, I was told it had not been activated, and they will not honor this offer.
January 26, 2026
Unprompted review
Reply from PU Prime
Dear Daniel,
Thank you for taking the time to share your feedback. We take all client concerns seriously and appreciate the opportunity to clarify the matter raised.
Please note that all promotional offers, including deposit bonuses, are subject to specific terms, conditions, and eligibility requirements. Activation of a promotion must be completed in accordance with the instructions outlined in the promotional communication, and bonus credits are applied only once all criteria are met.
Due to confidentiality and data protection obligations, we are unable to review or discuss individual account details publicly. However, should you wish us to review your situation further and confirm the status of the promotion, we kindly invite you to contact our Customer Care Team via Live Chat or email at info@puprime.com, using your registered account information. The relevant team will be able to review the matter and provide clear clarification.
PU Prime remains committed to transparency, regulatory compliance, and providing accurate information and professional support to all clients.
Kind regards,
The PU Prime Team
There live assitance is not reachable…
There live assitance is not reachable at all.
Wait more than 20 minutes, after that it revert to AI and the process should be started again.
January 30, 2026
Unprompted review
Reply from PU Prime
Dear B E,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced reaching our Live Assistance team.
We understand how frustrating it can be to wait for support, especially if the session resets during the process. At times of high inquiry volume, response times may be longer than usual, and the system may redirect to our virtual assistant if a connection with an agent is not established within a certain timeframe.
Please be assured that this is not intentional avoidance, and we continuously work to improve response times and service availability.
If you experience delays via Live Chat, we kindly recommend contacting us via email at info@puprime.com using your registered account details. Our team will review your inquiry and follow up accordingly.
We appreciate your patience and remain committed to enhancing our support experience.
Kind regards,
The PU Prime Team
It is a scam
It is a scam. At first I gain some profits with the copy-trading, and then after 2 weeks 50% of your money is a lost.
It is not possible to get in contact with someone.
January 29, 2026
Unprompted review
Reply from PU Prime
Dear Peter,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Please note that copy trading involves following independent strategy providers, and performance can vary depending on market conditions and the trading decisions of the selected provider. As with all trading activities, profits are not guaranteed and losses may occur, particularly during periods of market volatility. PU Prime provides the trading infrastructure but does not control or manage the individual strategies executed by third-party signal providers.
We are also concerned by your comment regarding communication. Our support teams are available via Live Chat and email at info@puprime.com, and we aim to respond to all inquiries in a timely manner. If you have experienced difficulty reaching us, we would appreciate the opportunity to review the matter.
Due to confidentiality and data protection obligations, we are unable to discuss specific account details publicly. We kindly invite you to contact us using your registered account information so the relevant team can review your case and provide appropriate clarification.
PU Prime remains committed to transparency, regulatory compliance, and supporting clients with clear and professional assistance.
Kind regards,
The PU Prime Team
BEWARE DO NOT USE THIS BROKERS COPY…
BEWARE DO NOT USE THIS BROKERS COPY TRADING.
I tried several different copy trading platforms with this broker and lost all my money on all of them thousands.
Please do not invest your money here
January 29, 2026
Unprompted review
Reply from PU Prime
Dear John Carroll,
Thank you for taking the time to share your feedback. We take all client concerns seriously and appreciate the opportunity to provide clarification.
Please note that copy trading services made available on the PU Prime platform involve following third-party strategy providers or money managers who operate independently. Trading decisions, performance outcomes, and any resulting profits or losses are determined solely by the selected strategy provider. PU Prime provides the trading infrastructure and access to these services but does not control, manage, or influence the trading strategies or results.
As a regulated broker, all services and account activities are offered in accordance with the Client Services Agreement and applicable regulatory requirements. Due to confidentiality and data protection obligations, we are unable to discuss individual account details publicly.
If you would like us to review your experience or provide further clarification regarding copy trading services, we kindly invite you to contact our Customer Care Team via Live Chat or email at info@puprime.com using your registered account information. The relevant team will be pleased to assist you in line with our procedures.
PU Prime remains committed to transparency, regulatory compliance, and providing clear information to support informed trading decisions.
Kind regards,
The PU Prime Team
support from account manager
The support given by my account manager sally was excellent ,
She help me out during any request asked .
I can’t write any bad experience for the moment .
January 29, 2026
Unprompted review
Reply from PU Prime
Dear antonio,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that the support provided by Sally has met your expectations. Providing timely, professional, and attentive assistance is very important to us, and your kind feedback will certainly be shared with her and the team.
Should you need any further support in the future, please don’t hesitate to reach out we are always here to assist you.
Thank you again for your trust and support.
Kind regards,
The PU Prime Team
The team is great and fantastic
The team is great, people are qualified and know what they are doing, they can advise and help with any questions you have, just ask, fantastic team
January 27, 2026
Unprompted review
Reply from PU Prime
Dear Marius,
Thank you very much for your kind words and for taking the time to share your experience.
We are delighted to hear that our team has been able to assist you effectively and provide the support and guidance you need. Delivering professional, knowledgeable, and responsive service is a priority for us, and your feedback is truly appreciated.
Should you ever have any further questions or require assistance, please do not hesitate to reach out — our team is always here to help.
Thank you again for your trust and support.
Kind regards,
The PU Prime Team
PU Prime is a very unreliable broker
PU Prime is a very unreliable broker. They always find one excuse or another to reject withdrawals. No bonus was used no rules were violated, yet when a trader generates genuine profit from the market the withdrawal is still denied.
If there is any restriction or condition they don’t approve of they should not allow it in the first place. Instead they allow trading, let you make profits and then suddenly reject withdrawals by creating new reasons which is completely unfair and unethical.
This kind of behavior destroys traders trust.
I strongly recommend traders stay away from this broker to avoid wasting their time effort and money
My account Number: 21078791
Without any Solid Reason PUprime Rejected my Withdrawal
January 27, 2026
Unprompted review
Reply from PU Prime
Dear Bhai Kashif,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime adheres to strict confidentiality and compliance standards. Accordingly, we are unable to discuss individual account details publicly. Please be assured that all account reviews and related actions are carried out strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
We acknowledge the points you have raised and would like to emphasize that all actions taken on client accounts are guided by clearly defined policies. Each case is reviewed thoroughly and documented carefully to ensure consistency, accuracy, and compliance.
A dedicated account manager has been assigned to follow up on your case and provide the necessary clarification and assistance. In addition, our Trading Support Team can be reached at trading@puprime.com using your registered account information, and our Customer Care Team is available via Live Chat or email at info@puprime.com for general inquiries.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
They are scams
They are scams
I have been having withdrawal issues for over a week now and I am checking here and seeing other people with the same withdrawal problems, be careful of this broker
You might end up unlucky
January 19, 2026
Unprompted review
Reply from PU Prime
Dear Ezy Alex,
Thank you for taking the time to share your feedback. PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, all account activities are handled strictly in accordance with the Client Services Agreement and applicable regulatory and compliance requirements ensure accuracy, fairness, and compliance.
Due to confidentiality and data protection obligations, we are unable to discuss individual account details publicly. To ensure your concerns are reviewed thoroughly, a dedicated account manager has been assigned to contact you directly and provide further clarification and assistance.
Should you require additional support, our Trading Support Team can be reached at trading@puprime.com using your registered account information. For general inquiries, our Customer Care Team remains available via Live Chat or email at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to supporting our clients.
Kind regards,
The PU Prime Team
Very poor broker,in solving issues,how…
Very poor broker,in solving issues,how can you say there's 100% deposit bonus and after registration is 50% and not 100%,and reaching out to their support with no clarity,from send screenshot,to send link used to registered 😐 very poor.
January 23, 2026
Unprompted review
Reply from PU Prime
Dear Samuel,
Thank you for taking the time to share your feedback. We take all client concerns seriously and appreciate the opportunity to provide clarification.
Please note that promotional offers, including deposit bonuses, are subject to specific terms, conditions, and eligibility criteria. Bonus percentages may vary depending on factors such as the applicable promotion, the registration link used, regional availability, and campaign validity.
To allow us to review your case in detail and provide accurate clarification, we kindly invite you to contact our Customer Care Team via Live Chat or email at info@puprime.com
using your registered account information.
PU Prime remains committed to transparency, regulatory compliance, and delivering professional support to all clients.
Kind regards,
The PU Prime Team
Account Manager is the worst ever
My ID is 1239100, Since last sep 2025, I can't open the account due to a technical issue, I sent emails and contacted the live agent, and the reply was always that ( WE CAN'T SOLVE THE ISSUE, BUT WE SENT IT TO YOUR ACCOUNT MANAGER TO CHECK IT AND HE WILL CONTACT YOU )
However, no one contacted me since last 4 months, and I keep checking for nothing
August 26, 2025
Unprompted review
Reply from PU Prime
Dear Mohamed Omar,
We sincerely apologise for the frustration you have experienced over the past few months. We truly value the time you took to follow up with us.
After carefully reviewing your request, we have determined that we are unable to move forward with. Our current internal guidelines and requirements mean that we are not the best fit for your specific trading needs presently.
We appreciate your interest in our services and thank you for your patience during this review process.
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Best Regards,
The PU Prime Team
one of the worst broker i ever tried
one of the worst broker i ever tried, i give the advice to do not use this
January 22, 2026
Unprompted review
Reply from PU Prime
Dear Alessandro Fiorelli,
Thank you for taking the time to share your feedback. We acknowledge your concerns and appreciate the opportunity to clarify the situation.
Please note that your trading account participated in a deposit bonus promotion. In accordance with the applicable promotion terms and conditions, when an account contains bonus credit and the account balance becomes negative, the system will automatically restrict the execution of new trades.
We encourage all clients to review these details carefully in the Promotions section to ensure full understanding.
If you would like us to review your account in further details, we encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, accuracy of information, and a positive client experience.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear MB,
We are happy to hear that our assistance was helpful and easy for you. Thank you for sharing your positive experience with us!
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Best Regards,
The PU Prime Team
Tatchi was very helpful
PU Prime Support is efficient and responses very quickly. Tatchi was very helpful, able to solve my enquiries and help me passed my PO.
January 20, 2026
Reply from PU Prime
Dear Dante K,
We're happy to hear that our support team was efficient and able to solve your inquiries! We appreciate your positive feedback and are glad we could help you.
If you require any assistance, please feel free to contact our Customer Care Team via Live Chat or Email: info@puprime.com.
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Best Regards,
The PU Prime Team
Extensive knowledge of advisor about my…
Extensive knowledge of advisor about my problem
January 21, 2026
Reply from PU Prime
Dear Miguel Adolfo Reyna Bolanos,
We're glad you found our advisor's knowledge helpful in addressing your problem. Thank you for sharing your positive experience with us!
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Best Regards,
The PU Prime Team
Reply from PU Prime
Dear Kaiela Wall,
We're glad you had a cool experience. Thank you for your feedback; we appreciate you taking the time to share it with us.
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Best Regards,
The PU Prime Team
What I liked in this case was the speed…
What I liked in this case was the speed and effectiveness of the response.
January 21, 2026
Reply from PU Prime
Dear Enrico Colombo,
We're happy to hear that our prompt and efficient response met your expectations. We appreciate you taking the time to share your positive experience with us.
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Best Regards,
The PU Prime Team
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