While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, with many noting significant positive impacts on their health and well-being. The customer service is frequently highlighted as excellent, with people appreciating the friendly, efficient, and helpful assistance received. Reviewers often commend the company for its professionalism and the value offered by its products. However, some customers experienced issues with their orders, including delayed shipments, incorrect items, or products arriving damaged. A few people also expressed dissatisfaction with the company's ability to provide third-party testing proof for their products and, in some instances, reported a lack of responsiveness from customer service regarding these concerns.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the efficiency... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products, with... See more

Order

Consumers have ambiguous experiences with their orders. Some customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had stopped using my Pureclinica Turmeric and Curcumin products for a few months. I am almost 60 years old. I do Les Mills Spin Classes at my local gym twice per week. A few weeks ago my knees st... See more

Rated 5 out of 5 stars

I have been a Pure Clinica customer for around 12 years now. Their customer service is wonderful and efficient. I had a minor problem with my order today which was dealt with in a very friendly and... See more

Rated 5 out of 5 stars

I have been using their collagen supplements for many years and they have helped my health, joints and skin greatly. Colin has also helped me with delivery when my items got stuck at customs. He respo... See more

Rated 5 out of 5 stars

So great customer service is not dead; certainly not at Pureclinica that is! Even though their website is clear and easy to use, I somehow managed to order the wrong product.I needn’t have worried.... See more


Company details

  1. Fitness and Nutrition Service

About Pureclinica.com

Written by the company

We are Pureclinica, a company founded in 2005 with three core values:

1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs

We are grateful to all of our customers.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Product and Service

Pureclinica Maximum Strength Resveratrol was recommended to me by a specialist in the United States to help reduce climbing LDL cholesterol and Triglyceride numbers. I started taking it in January 2024. Six months later, these numbers had dropped dramatically. I recommended the product and company to my brother and he also had successful results. The service from the company has been excellent, overcoming the long distance shipping challenges involved. I highly recommend Pureclinica.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . My order arrived within 48 hours. Been using these tablets for the last month and my skin feels amazing . My motivation for the gym and general well - being has improved ten fold! Can’t wait to place my next order! Thank you

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

The staff were absolutely brilliant even after I made mistakes in my ordering they sorted everything out for me at no cost to myself. I would not use any other company and would encourage anyone to use them

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

I am so grateful for the supplement I…

I am so grateful for the supplement I bought from you. An absolute GAME CHANGER IN MY LIFE. It honestly saved my life.

I did a lot of research online before I chose what supplements I needed.
I then researched suppliers. Things that are important are what others are saying about what they bought, but it’s important to know about the company and their ethics.

The results after taking these tablets prove that the supplements are what it says on the box and does what they say it does.

Thank you Andrew and staff.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great product, hassle free ordering

Delivered fast, well packed, absolutely no issues AND this is the absolutely best tasting vitamin C on the market. Also 1000mg in one tablet - which is rare indeed. From now on my go-to Vitamin C... :)

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Having only received part of my order I have tried to contact Customer Services by both email and telephone on several occasions. There has been no response in the past few days despite their claim that they respond in a day. This is extremely frustrating especially when they have taken my money. Having seen a review by Jack on the 5th October it seems that his problems are very similar to mine! Andrew the founder of Pureclinica replied to Jack indicating there had been some kind of issue with their software denying response to incoming emails. It appears that this issue is ongoing.

December 4, 2024
Unprompted review
Pureclinica.com logo

Reply from Pureclinica.com

Hi Jan
I am sorry to read of your issue with contacting us and I'm sorry that you only received part of your order.

Our orders are fulfilled by one of the world's leading 3rd party fulfillment companies, so usually mistakes don't happen, though unfortunately occasionally they do. But when they do, we work really fast to resolve issues.

With regards your order and lack of reply to your email, I do not know what has happened there. I can not see you in our system.
We are receiving emails without any problems and are responding to all inbound enquiries well within our usual rate (4 hours).

I am logged into our system now and we received an email from someone called Anna, the email address had the name Jan in it. We received that email this morning, but that was about a subscription and we replied within 15 minutes.

I can not see another email with the name Jan since the 22nd November which we also replied to. That was a customer in Germany.

Could you please write to me directly at a.smith@pureclinica.com and I will be happy to help.

Kind regards
Andrew

Rated 5 out of 5 stars

Great Collagen with combined HLA…

Great Collagen with combined HLA tablets, I am 56 yo female and I find these tablets make a real difference to me. I have been using them for 2 months now. My skin looks and feels better and I am sure my joints are better too. I originally put the wrong postcode on the order but Olivia in after sales made sure I got my order despite my own error trouble free. Thanks again.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

A Real Winner For Me

I specifically purchased 2 bottles of the Pureclinica "Bilberry Blend" and the items arrived very fast and well packaged. I've been taking the product for nearly a month and the results rival the other brands I've used over the years. What pleases me most is that I only need to take one tablet a day and the amount of capsules in the bottle is very cost effective for me since I am a retired early septuagenarian living on a very limited monthly income. Needless to say I will continue purchasing the "Bilberry" as well as other supplements from this trustworthy company. I thank you!

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

New customer and will definitely be using again!

New customer and I am impressed already. Products were delivered within 48hrs. Product as described. All clean natural healthy ingredients. Will definitely purchase again and will be using Pureclinica moving forward. Looking forward to seeing the results of the products

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Company that truly cares about its customers

I had a great experience purchasing supplements from this website. Unfortunately, due to an error by the shipping company, my order was unexpectedly returned. However, after contacting Colin, he was incredibly helpful and proactive in resolving the issue. He quickly arranged a replacement order, which I received within a week. This company is honest, reliable, and truly cares about its customers. I’m very impressed with their service and will be shopping here again.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have purchased the Triple Strength Collagen and Hyaluronic Acid - as recommended by a friend as I need a collagen supplement without Vit C. It is such a good price for the quantity. My first 3 months has delivered as expected, helping tissue damage recover with an added benefit of improving my skin. I decided to order again and unfortunately I missed the delivery and Royal Mail marked the package returned to sender. I explained the situation to Pureclinica and they immediately sent out a replacement, even though the original was not yet at their facilities or located. And at no additional postage costs. I wouldn't hesitate to recommend Pureclinica and their excellent customer service, and also the product itself.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Best company around without a doubt

I have been a customer of Pureclinica for over 4 years now. I have tried many different products and a lot of them I liked that much I have continued to use them long term. From skin products to testosterone boosters, all have been top quality. All deliveries have been on time as stated in the confirmation email. Will be sticking with Pureclinica as they simply are the best.

October 22, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look