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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, with many noting significant positive impacts on their health and well-being. The customer service is frequently highlighted as excellent, with people appreciating the friendly, efficient, and helpful assistance received. Reviewers often commend the company for its professionalism and the value offered by its products. However, some customers experienced issues with their orders, including delayed shipments, incorrect items, or products arriving damaged. A few people also expressed dissatisfaction with the company's ability to provide third-party testing proof for their products and, in some instances, reported a lack of responsiveness from customer service regarding these concerns.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the efficiency... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products, with... See more

Order

Consumers have ambiguous experiences with their orders. Some customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had stopped using my Pureclinica Turmeric and Curcumin products for a few months. I am almost 60 years old. I do Les Mills Spin Classes at my local gym twice per week. A few weeks ago my knees st... See more

Rated 5 out of 5 stars

I have been a Pure Clinica customer for around 12 years now. Their customer service is wonderful and efficient. I had a minor problem with my order today which was dealt with in a very friendly and... See more

Rated 5 out of 5 stars

I have been using their collagen supplements for many years and they have helped my health, joints and skin greatly. Colin has also helped me with delivery when my items got stuck at customs. He respo... See more

Rated 5 out of 5 stars

So great customer service is not dead; certainly not at Pureclinica that is! Even though their website is clear and easy to use, I somehow managed to order the wrong product.I needn’t have worried.... See more


Company details

  1. Fitness and Nutrition Service

About Pureclinica.com

Written by the company

We are Pureclinica, a company founded in 2005 with three core values:

1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs

We are grateful to all of our customers.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

subscriptions


Customer service do not answer the phone or return calls!
Can not simply pause or cancel orders as order page states. When you try a flag is raised telling you that you have have to receive at least two subscriptions before you can pause further orders!
A few emails later and all amicably sorted

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Co-Q10 - a great product!

Co-Q10 is very useful in helping me manage my Type 2 diabetes. I highly recommend this product generally, but particularly if you're a diabetes sufferer.

January 27, 2025
Rated 5 out of 5 stars

Excellent!

I’ve used this company for 10 years and have introduced their products to family and friends. Love the products and how fast they’re delivered!

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Pureclinica products are brilliant…

Pureclinica products are such good quality. There are a lots of things out there sold at such low doses they don’t help. I buy 5htp which helps me sleep, and the product is great. Also always arrives very promptly. Definitely recommend Pureclinica.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

It's a 5 Star from me.

I have been shopping with Pureclinica for a few years now and I love and trust their products; especially the Lutein. I also buy this for my Mum who is in her 80's and she could not be without this supplement.
Their Customer Service is fabulous too. I recently purchased something which, as it turns out, didn't work for me. I emailed the team and they were really helpful in resolving this with no questions. Super easy resolution which I love.
So nice to shop where customer service is a priority!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and wonderful customer service.

Quality product and wonderful customer service.

I have been using the high strength resveratrol for about two months and have noticed a difference, especially in my eyesight, which I wasn't expecting and was an unexpected bonus. I had a subscription with them and had to cancel due to a change in personal circumstances, and the customer service was brilliant - speedy, friendly, accommodating, and doing what they could to help. I would happily use this company over one of the bigger ones any day, and have faith that their other products would be equally high quality. I will resume buying from them when I can. Thank you, PureClinica!

January 22, 2025
Unprompted review

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