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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, with many noting significant positive impacts on their health and well-being. The customer service is frequently highlighted as excellent, with people appreciating the friendly, efficient, and helpful assistance received. Reviewers often commend the company for its professionalism and the value offered by its products. However, some customers experienced issues with their orders, including delayed shipments, incorrect items, or products arriving damaged. A few people also expressed dissatisfaction with the company's ability to provide third-party testing proof for their products and, in some instances, reported a lack of responsiveness from customer service regarding these concerns.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the efficiency... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products, with... See more

Order

Consumers have ambiguous experiences with their orders. Some customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had stopped using my Pureclinica Turmeric and Curcumin products for a few months. I am almost 60 years old. I do Les Mills Spin Classes at my local gym twice per week. A few weeks ago my knees st... See more

Rated 5 out of 5 stars

I have been a Pure Clinica customer for around 12 years now. Their customer service is wonderful and efficient. I had a minor problem with my order today which was dealt with in a very friendly and... See more

Rated 5 out of 5 stars

I have been using their collagen supplements for many years and they have helped my health, joints and skin greatly. Colin has also helped me with delivery when my items got stuck at customs. He respo... See more

Rated 5 out of 5 stars

So great customer service is not dead; certainly not at Pureclinica that is! Even though their website is clear and easy to use, I somehow managed to order the wrong product.I needn’t have worried.... See more


Company details

  1. Fitness and Nutrition Service

About Pureclinica.com

Written by the company

We are Pureclinica, a company founded in 2005 with three core values:

1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs

We are grateful to all of our customers.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I do not like to write bad reviews but…

I do not like to write bad reviews but this is the only way I found to prevent eventual future customers to fall in the same situation I did.
An order made 2 weeks ago that is returned to Pureclinica by shipping company next day due to a "Service Error" and then total absence of response from Customer Service (including phone in website that does not work). Status: no order received, no money returned, no answers from Pureclinica. Thought this was impossible in today's ecommerce world. Edited: Customer service replied to refund (not solving shipping issue), changing rate accordingly.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I accidentally ordered something I…

I accidentally ordered something I didn't want but Colin was great - cancelled the order and issued a refund straightaway. I have a couple of subscriptions with these guys - great value, good products and orders always despatched promptly.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and highest Quality Vitamin products I have been a dedicated customer with Pureclinica for over 2 years.

I have been a dedicated customer with Pureclinica for about 2 years. I spent a lot of time researching the best quality vitamins and mineral products - after being frustrated by paying over the odds for poor quality products. I truly believe I have found a reputable company which provides the highest quality products - without all the marketing nonsense and I feel happy paying their fair prices for this exceptional quality.
I subscribe monthly to their Collagen products (amongst using others). This month I had over subscribed and needed to postpone my order. This was done without fuss and exceptional customer service. Colin in the Pureclinica Customer Service team could not have been anymore helpful and assisted in my needs most politely and incredibly efficiently. I cannot recommend Pureclinica products and business higher - would not hesitate to refer or recommend anyone to their website and products.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service , great product

I ordered glucosamine/chrondroitin from PureClinica via Amazon. When it arrived, the product was damaged - it was obvious that the problem was caused by delivery, not the company itself. Nevertheless, the product wasn’t consumable due to the damage, so I went to Amazon and followed the link to PureClinica to email them. I received an email the same day, which was very apologetic, promising to send a replacement out immediately- I then received a perfect replacement less than 48 hrs later. I was so impressed with the customer services. Would definitely buy either directly or indirectly from Amazon again.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I have been using this company for 5 years. The products work!! Always arrive very quickly with good offers when you buy a few more. Would highly recommend the company, service and product.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Why I choose Pureclinica

I researched for hours before choosing to buy from Pureclinica

They care about what goes into their products, unlike big pharmaceuticals who care mostly about profit.

After using this product less than a week my sceptical partner saw such a change he started taking it too. After 24years on antidepressants he weaned himself off them over a few months. His lust for life is back and he feels like he can see in colour again.

I recommend this product to many people and have started sending it to my family in South Africa! I always tell people I only vouch for this product if bought from Pureclinica and share the link with everyone I can. They see the changes in us so are asking, how we did it! It is this supplement.

Please never change it and never stop making it! 🙏

Thank you, it has saved me, my family and many friends.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Joint Support!

I ’ve been using Bio Joint Care 1550mg by Pureclinica, and I have to say—it really works! My joints feel stronger and more flexible, and the discomfort I used to feel has significantly improved.
It’s a high-quality supplement that does what it promises. If you're looking for something to help with joint mobility and relief, I highly recommend it! My doctor also recomends it as the best product ever!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Skin RegimeI've been using Double Strength…

I've been using Double Strength UltraLift Skin Conditioner for quite a few weeks, having changed my skin regime from just Hyaluronic Acid and Collagen, still from Pureclinica. This Skin Conditioner contains extra ingredients, which to purchase separately would cost a lot of money. It is a beneficial product and furthermore, this company has integrity and I find their products excellent. I recommend them to all my gym friends.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

WHERE'S MY ORDER?!?

It's now been over a month since I purchased your Triple Strength Lycopene 50mg x 180 tablets and yet I still haven't received ANYTHING. It only took you a few days to complete the transaction and take the money but I havn't even heard a single word from you.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

A COMPANY WITH OUTSTANDING CUSTOMERS EMPATHY.

The company has customers delight as the core business focus. My contact with one of their staff Mr. Collin instantly made me love PURECLINICA before I even used their product. His friendly nature and customer’s empathy have been a top notch. I also love their product quality.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

ULTRA Pure Superba Krill Oil capsules

ULTRA Pure Superba Krill Oil capsules. Awesome product and experience dealing with this company. Been using since 2023. At 59 I feel that I have woke up with knees and joints feeling 20 years younger. Best source of Krill Oil I found. Sourced directly from Antarctica. I highly recommend. Thank you!

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs, terrible customer service and product. Their website says "YOU MAY CANCEL YOUR SUBSCRIPTION PLAN AT ANY TIME BY EMAILING" I've been emailing them since February and they are ignoring me completely. I can no longer take their product because my doctor said not to. Yet they won't cancel the subscription. If anyone from Pureclinica reads this (although I suspect they wont because they don't care about their customers given they're ignoring me) need to CANCEL Subscription
#47684091973
and Subscription
#47684124741

February 9, 2025
Unprompted review

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