Pureclinica.com Reviews 

1,245
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

I used to be a PureClinica customer but not any more. I ordered some Co-Q10 earlier this year but nothing arrived. I waited for a few weeks, then contacted them. We haven't got any, they said. Why did... See more

Rated 5 out of 5 stars

I have had bilateral knee pain for over 40 years, and I have degenerative disc disease in my lumbar and cervical spine. I have been taking Inflammease Ultra complete for almost 2 weeks - 1 tablet 30... See more

Rated 5 out of 5 stars

I love Pureclinica products. I have been using their hyaluronic acid tablets for myself and my horses for over a year with good results. I have just added their Collagen and HA daily tabs to... See more

Rated 5 out of 5 stars

So great customer service is not dead; certainly not at Pureclinica that is! Even though their website is clear and easy to use, I somehow managed to order the wrong product.I needn’t have worried.... See more

Company details

  1. Fitness and Nutrition Service

About Pureclinica.com

Written by the company

We are Pureclinica, a company founded in 2005 with three core values:

1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs

We are grateful to all of our customers.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(1,245)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and customer service

From the moment I contacted customer service, the representative could not have been more helpful. They made my purchasing experience very easy and were very thankful for my business. I've been looking for a collagen product where I didn't have to take 3 or 4 pills at a time and finally found Pureclinica and I'm glad I did. To me, customer service, product quality and competitive pricing are everything to me and I give Pureclinica an A+++

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, great prices. Shipping takes a little longer, but I have learned to compensate for that. Well worth the wait.

May 31, 2024
Rated 5 out of 5 stars

Great product; my super serum.

I have used this product for over a year now I am in still in awe how a product can contain so many essential ingredients and yet be so light and not thick and tacky . Leaves no residues and doesn’t block pores or cause breakouts. My skin has improved on this - compared to where I started from - the main plus of this serum for me is it has enabled me to drop the many serums I had to previously combine to achieve similar result ( but resulting in a thick and greasy paste on my face blocking my pores and causing breakouts ) . This combinstion serum in one bottle is so very light and makes my morning routines as sleek as possible .


Always a very good and responsive customer service! I use their product and each time I need to contact them it’s sleek and efficient .

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling failure to communicate

I ordered supplements on 7 MAY 2024 expecting the usual prompt service. No delivery arrived. I emailed on 15 May and 17 May with no response. I telephoned on 20 May leaving a voicemail as requested, no response.
I have now raised a dispute with Paypal through which paid for the order. Purelinica continue to send me promotional material but as yet have not responded to either myself or Paypal. And they tell me I am a valued patron! Dismissive and disappointing for a customer of over a year.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, every bit as good as the triple strength vitamin suppliments they sell. On time delivery completes the package. You really couldn’t ask for more.

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Very missleading

Puchased Saw Palmetto 3200mg with an individual strength of 320mg per tablet. What arrived was with a table strength of 160mg. I complained but was told they dont do a 320mg!
TO THIS DAY, IT IS STILL ADVERTISED ON THEIR WEB SITE AS 320mg!!!

They did refund in full however.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

Tremendous disappointment with this company

My package has been arriving at customs for more than 1 month and being returned to the German post office.
Tracking No.:
10720274100017827

I complained on April 5 by e-mail and the resolution of the claim has not been correct because they have sent the package again, with the same method that they returned it, and the result has been the same... as the customs He returned it to the German post office.

Tremendous disappointment with this company. I have come to wonder if it wasn't a fake website.

March 14, 2024
Unprompted review
Pureclinica.com logo

Reply from Pureclinica.com

Hi
Firstly, thank you for your order.

I am sorry this has happened and I understand your concern and frustration.

It is obviously very annoying for anyone when ordering something online and it not arrive as expected.

From our side, we received your order and dispatched it the same day.
As you are based in Spain, we sent your order from our warehouse located in Germany to avoid complications of sending from the UK to the EU.
Sadly in your case, this did not avoid complications as it usually does.

I am not sure why the Spanish customs agency held your parcel but unfortunately we have no way to control what they do or don't do.

All we can do is respond in rapid time to situations like this and so when you informed us that the parcel was being held by Spanish customs, we didn't ask you to wait, instead we immediately shipped your order again, free of charge and offered you a refund.

There are now two parcels on their way to you, but they are being held up by customs in your country. I am confident they will both arrive, so with a bit of luck you will have double your order very soon. I have also instructed our customer service team to issue you a refund in full.

I hope this helps.
Andrew

Rated 5 out of 5 stars

I love Pureclinica products

I love Pureclinica products. I have been using their hyaluronic acid tablets for myself and my horses for over a year with good results.

I have just added their Collagen and HA daily tabs to my skin care regimen in addition to their Vit B5/HA Drench Gel. I love this drench gel, it absorbs and moisturizers glide on easier.

I did have a problem with a package arriving open and one product missing. Pureclinica promptly replaced that product, no questions asked. That's customer support!!

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Ever since my first purchase of…

Ever since my first purchase of phosphatidylserine & phosphatidylcholine I've improved speaking clearly (much better than before), my mind being less cloudy! If you love conversating, reading, even calculating, give it a try (Remeber: Breathe in by the nose, breathe out from the mouth, a few times daily, when your alone.....)!!!!

March 24, 2024
Rated 5 out of 5 stars

I think Pureclinica is really good

I think Pureclinica is really good. The products are fantastic, I use the Q10 300 mg for years and it is really excellent. The contact with the employees are very nice, they take great care of the customers, are very polite and do everything to satisfy us.
Thank you very much 🌹🌹🌹🌹

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality supplements

If you buy 6 bottles, the price goes down by 35%, plus another 10% discount offered by email. That gives their products a great value for money. But the mai reason I went for Pureclinica products (I take 6 supplements daily) is that the dosage per serving is in a single capsule. Also, the concentration of the main ingredient is quite high, therefore it ticked all the boxes for me.

March 1, 2024
Unprompted review

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