I used to be a PureClinica customer but not any more. I ordered some Co-Q10 earlier this year but nothing arrived. I waited for a few weeks, then contacted them. We haven't got any, they said. Why did... See more
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See what reviewers are saying
I have had bilateral knee pain for over 40 years, and I have degenerative disc disease in my lumbar and cervical spine. I have been taking Inflammease Ultra complete for almost 2 weeks - 1 tablet 30... See more
I love Pureclinica products. I have been using their hyaluronic acid tablets for myself and my horses for over a year with good results. I have just added their Collagen and HA daily tabs to... See more
So great customer service is not dead; certainly not at Pureclinica that is! Even though their website is clear and easy to use, I somehow managed to order the wrong product.I needn’t have worried.... See more
Company details
About Pureclinica.com
Written by the company
1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs
We are grateful to all of our customers.
Contact info
2nd Floor, 145-157 St John Street, EC1V 4PY, London
- +44 2081 336050
- sales@pureclinica.com
- www.pureclinica.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Pleased with my Lutein tablets I…
Pleased with my Lutein tablets I purchase them for my sister as well, eye sight is so important and good to know I am helping to protect mine.
Excellent service I have been using…
Excellent service I have been using there products for years and always found them beneficial
Resolution in Progress: From Shipping Delays to Proactive Customer Service
I initially encountered some issues with my order, including stock problems and delays at the EU border, which understandably led to some disappointment. However, I must commend the customer service team for their exceptional handling of the situation. They presented me with clear options and proceeded with a replacement via Amazon Logistics for fast delivery within the EU, effectively avoiding any further border and customs issues.
While I am still waiting for the package, the approach this time feels promising, and their proactive communication and tracking updates have significantly improved my experience. The team's dedication to resolving my concerns and their commitment to customer satisfaction have not gone unnoticed.
I'm optimistic about the outcome and would like to acknowledge the team's effort and the positive steps taken to rectify the situation. Thank you for turning this experience around.
Excellent service my original order was…
Excellent service my original order was damaged by the courier and they sent a replacement first class post arriving the next day. They responded very quickly to sort out the problem.
Pureclinica happy for 20yrs
Been dealing with Pureclinica for 20 years now, that in itself should tell you all you need to know! Excellent products that work, one product that is head and shoulders above other companies is the Collegen, members have been using it for 20 years excellent product. Six stars from me.
EFFICIENCY
These guys are not playing around with delivery. Ordered in the afternoon, received it promptly the following day before midday. Purchased an item that every other company was unnecessarily charging an arm and a leg for. Highly recommend!
Well packed containers of required…
Well packed containers of required product and all present and correct.
Good service!
Good value, fast delivery and I even got a refund when I remembered a discount code (from a previous order) after I had placed my new order!
Order satisfied promptly
Order satisfied promptly, thanks. I am in the fortunate position of being able to buy ahead, and so can take full advantage of the discounts for multiple purchases.
Fantastic customer service
I messed up and ordered wrong product on a recent order. I couldn’t return as I had broken the seal. The lovely people at Pure Clinica replaced with the product I wanted free of charge next day.
Have been using their Glucosamine supplements for over a year which are very good and extremely well priced. Can highly recommend the company.
My family has been using their products…
My family has been using their products for around 6-7 years - and extremely happy with their quality.especially for turmeric/ CoQ / omega 3 / hyaluronic acid tablets.+ retinol and vitamin C serum
Brgds,
Vinay
Well established business
Have been using this company for several years and have never had cause to complain either about the product or the service I receive.
Quick and efficient service
Quick and efficient service. The product itself has been beneficial with my health and I will happily continue to order.
Excellent customer service
Excellent customer service, and the products are quality
Great Family Run Company
I have used Pureclinica several times now and find their website easy to use, the service very good and the products high quality. I would thoroughly recommend.
Products of stated quality,competitive…
Products of stated quality,competitive price delivered on time
They were never going to tell me that…
They were never going to tell me that they didn't actually have the items I bought in stock had I not asked what was happening with the order. After more than a month I finally had to request a refund after multiple delays.
I love this product and the ingredients…
I love this product and the ingredients in it. We all have so many choices but this is pretty straightforward with the ingredients and I need all of them in combination for good, healthy skin. This is now part of my evening skin regiment. I love it!! 🥰
Hyaluronic Acid
Been using the 300mg Hyaluronic Acid for approx. 2 years now. It was recommended by a close friend. I take it daily to relieve pain in my joints. I’m 75 years old and need to stay mobile as long as possible. I stay pretty active.
About a year back I stopped taking the supplement for three weeks just to see if it was really helping. Well, I quickly noticed that my knee joint pain increased significantly. Very painful to get up and move. Began taking the HA again and pain in my knee joints really improved again. Also helps my other joint pains.
Pretty much a believer in HA for my purposes.
Hope this review helps.
Amazing customer service by Colin
Dear Colin,
Good morning!
I must say that it is very rare these days to experience such an outstanding customer service. You made sure that I get my order within one day. It was just amazing. This morning I’m travelling, yesterday afternoon I received my parcel. Can’t wait to try the product itself and I hope and wish, the product quality is as great as your customer service because this will be my first time using products of your company.
Thank you once again.
I really appreciate your efforts. 5 stars to you Colin.
I am grateful
Warm Regards,
Mo
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