PureGym UK Reviews 

67,264
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,980 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, creating a welcoming and inclusive atmosphere. Many people appreciate the positive user experience, often highlighting the well-maintained equipment and feeling supported during their fitness journey. However, some reviewers were not happy with the facilities, citing issues like changing room maintenance, lack of reliable WiFi, and general cleanliness concerns. A few other people also felt that some staff members were disengaged, displayed an arrogant attitude, or did not adequately address the gym's condition.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, approachable, and helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting the friendly atmosphere and helpful... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some praising the gym's size, great... See more

Subscription

People report ambiguous experiences with subscription, with some finding the monthly membership affordable,... See more

Location

Reviewers mention ambiguous feedback about location, with some expressing dissatisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and str... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied

Rated 3 out of 5 stars

The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like. Unfortunately, the men's changing room has been plagued by maintenanc... See more

Company replied

Rated 5 out of 5 stars

I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(67,264)

5,206 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been enjoying the new gym in…

I have been enjoying the new gym in cumbernauld as it has friendly staff and does have a good range of equipment however I feel it needs more equipment such as leg curl machines as u only have lying leg curl machine. Also be good if there was more plate loaded machines. With it being a smaller gym it is sometimes difficult to get on especially if its busy but that is the same with most gyms. I highly recommend this gym to anyone

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

People recording in Gym.

PureGym Cramlington is an alright gym with decent equipment, but it can get very busy. Unfortunately, it's become even more crowded because of the growing number of people bringing tripods and filming themselves while working out.

A gym is meant to be a place where members can exercise, not a movie set. It's frustrating having to wait while someone sets up a camera, records multiple takes, or spends ages posing in front of mirrors and equipment. It also raises privacy concerns, as other members can end up being filmed without their consent.

We all pay the same membership to use the equipment, so everyone should be able to work out without unnecessary delays or worrying about appearing in someone else's video. I hope PureGym considers introducing clearer rules around filming to make the gym more comfortable and accessible for everyone but so far I have not seen anything.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I've been a member of PureGym Beeston…

I've been a member of PureGym Beeston for ten years and I went to train today with significant back pain when Callum Ford (personal trainer) noticed I was in pain and came over to see if I was ok and asked what the problem was ,he then gave up his own free time and helped me with some stretching exercises which has made me feel a 100% better complete hero ,thanks PureGym and thanks Callum Ford ...it's little things like this that make me glad I'm a member!!!!😊

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Downgrading membership

Having had no joy in downgrading on the app or the website and hitting a brick wall with emailing Facebook messenger was my last resort. Boy are these people hard to get hold of!! Haleemah sorted my problem immediately 😁

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Experience at the PureGym

Today I managed to train with one of the trainers and the trainer was very helpful, friendly and very knowledgeable helped to understand how different machines work. I was impressed and this helped me to gain confidence in the gym setting. Many thanks.

July 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look