Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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I’ve been a member of PureGym Enfield for quite some time, and I can honestly say the gym has never looked better. Since Jeff took over as manager, it’s noticeably cleaner, tidier, and much better... See more
Company replied
I love some of the classes, especially those taught by Nic. They are hard but such great fun, would highly recommend. I have also started personal training a couple of months ago with Ashley, he is su... See more
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Company details
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
Asks customers to review
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Replied to 91% of negative reviews
Typically replies within 1 week
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I am from the US traveling to the UK…
I am from the US traveling to the UK visiting my daughter. I bought a 7 day pass through the US app because the UK app would not recognize my phone number or postal code. I didn't realize nor was there any signage that PureGym UK does not recognize or honor PureGym US memberships. I explained this to the attendant but he was unhelpful. Guess I should have read their reviews in the first place before paying for the subscription
July 5, 2026
Unprompted review
Reply from PureGym UK
Hi Robbie. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and will be happy to assist further with this. Thanks, PureGym
I wanna have a better life
July 21, 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
For the price, you can’t beat it.
It’s a good gym and they have been making internal improvements recently so that the space can be used more effectively. I enjoy going here and it’s super convenient.
October 19, 2025
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love improving our gyms to continue to provide the best service we can to all our members and it’s great to hear you enjoy using the gym overall! We look forward to seeing you back soon! Thanks, PureGym
Excellent customer service from the…
Excellent customer service from the Member Services team. They took the time to understand my concerns, communicated clearly throughout and resolved the issue fairly and professionally. A special thank you to Cheri for her patience, kindness and efficiency. I’m very grateful for all her help.
July 3, 2026
Unprompted review
Reply from PureGym UK
Hi Ash- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We'll ensure this feedback will not go unnoticed and we're thrilled to hear of this positive experience. Thanks, PureGym
The gym is well maintained
The gym is well maintained, facilities are always spotless and Dave and Red are very conscientious manager's making sure that every members needs are catered for, I've tried a few gyms and Cannock orbital PureGym is one of the best...
July 3, 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
I have been using PureGym now for about…
I have been using PureGym now for about a year. Recently I have been having PT sessions with Maggie, which have been great and really built my confidence in the gym. Maggie makes me push myself which I wouldn’t do on my own. Maggie has a lot of knowledge in the gym and with nutrition. I really look forward to my PT session each week.
July 3, 2026
Unprompted review
Reply from PureGym UK
Hi Victoria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Been going to this gym for the past 2/3…
Been going to this gym for the past 2/3 years. Amazing atmosphere. Clean, friendly PTs. And good machines. Few more machines would be better but regardless very good gym
July 3, 2026
Unprompted review
Reply from PureGym UK
Hi Sakhawat- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Very happy with gym this happy
Very happy with gym this happy. Able to use all the equipment.
July 3, 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall and we hope to see you back in the gym soon! Thanks, PureGym
A great Bath gym
The equipment is new and varied. The PTs and managers are very friendly and the classes are great.
The music through the classes is fab: a special shout out to Sonny, Curtis and Bella. All the PTs encourage you to do your best. I always come away from the gym feeling great.
July 3, 2026
Unprompted review
Reply from PureGym UK
Hi Matthew- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so!
We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Standards in general
a minute ago
New
Standards in decline/ toilet rolls on the floor- toilet roll dispensers damaged for months-a year/ gents toilet poor and unhealthy air ventilation/ hand wash basin stinks ran and urinals are appalling. Must say that members play a big factor- on standards that are heavily damaged by a group of members but still management don’t do anything about it. So I’m not longer attending there
July 2, 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Staff do undertake regular checks of the gym facilities, but if you have any specific times and dates, the team will certainly look into this further to ensure our cleanliness standards are being met. We wish you all the best with your future health and fitness goals. Thanks, PureGym
Reply from PureGym UK
Hi Rozie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
The gym was clean
The gym was clean. Although busy, there was enough equipment for everyone to use
July 2, 2026
Unprompted review
Reply from PureGym UK
Hi Don- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Top gym
Good gym great friendly knowledgeable staff. Really good classes. Although I wish there were more 45 minute classes. My only issue. That aside, the Brentford gym is excellent
July 2, 2026
Unprompted review
Reply from PureGym UK
Hi Ryan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! If you have any further suggestions, please speak to staff on site and they'll be happy to take this on board for future improvements. Thanks, PureGym
Good Job
I’ve been a member of PureGym Enfield for quite some time, and I can honestly say the gym has never looked better. Since Jeff took over as manager, it’s noticeably cleaner, tidier, and much better organised, making it a great place to train.
The whole team is always friendly, approachable, and happy to help. A special thank you to Jeff, Ian, Andre, Malik and the rest of the team for all your hard work and dedication. Your efforts really make a difference and are genuinely appreciated.
Keep up the fantastic work!
July 2, 2026
Unprompted review
Reply from PureGym UK
Hi Linda- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym and supporting your future health and fitness goals! Thanks, PureGym
I love coming to this gym(mornings Only…
I love coming to this gym(mornings Only !!) but what the heck is going on with the air-con ?
Its so hot in there. I overheard a PT telling her client that it wasn't working properly. Is this true? If so you should at least warn people ! especially last week during the heat wave. Please get this sorted asap. It must be a breach of health and safety rules.
July 2, 2026
Unprompted review
Reply from PureGym UK
Hi Gemma- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. If you have any further concerns, please speak to staff on site directly or the Gym Manager who will be able to provide more information. Thanks, PureGym
I needed help how to use an equipment…
I needed help how to use an equipment at the gym and Layla very kindly explained and showed me how to use that machine.
July 2, 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Great overall experience
Went to the Warrington branch, as usual. The new layout is nice, much less complicated than before. The app is also very informative.
July 24, 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym overall! Our app has lots of features so that members can get the most out of their membership and we're thrilled to learn you have been able to utilise this to cater to your health and fitness needs! If there is anything further you wish to discuss, please do not hesitate to contact our team at member.services@puregym.com and they'll be happy to help! Thanks, PureGym
It's glow-up time at Park Royal…
Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and core classes, I wish they were 45 to 1 hour long as anything less isn't quite enough!! Rhian, ibz, Patrice,Domenika and Mo make sure you're glowing at the end of their classes ... lots of fun and hard work!! Let it be said the facilities are good and the space is great, it's a fantastic gym without the frills so if you want a sauna, you need to go somewhere else!!
June 23, 2026
Unprompted review
Reply from PureGym UK
Hi Lucie- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. If you have any further suggestions regarding the classes at your gym, please speak to the Gym Manager directly and they'll be happy to take this on board for future improvements! Thanks, PureGym
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