Helped me over my ssubscription and put me back on my original membership after a mix up

PureGym Cramlington is an alright gym with decent equipment, but it can get very busy. Unfortunately, it's become even more crowded because of the growing number of people bringing tripods and filming themselves while working out.

A gym is meant to be a place where members can exercise, not a movie set. It's frustrating having to wait while someone sets up a camera, records multiple takes, or spends ages posing in front of mirrors and equipment. It also raises privacy concerns, as other members can end up being filmed without their consent.

We all pay the same membership to use the equipment, so everyone should be able to work out without unnecessary delays or worrying about appearing in someone else's video. I hope PureGym considers introducing clearer rules around filming to make the gym more comfortable and accessible for everyone but so far I have not seen anything.

I've been a member of PureGym Beeston for ten years and I went to train today with significant back pain when Callum Ford (personal trainer) noticed I was in pain and came over to see if I was ok and asked what the problem was ,he then gave up his own free time and helped me with some stretching exercises which has made me feel a 100% better complete hero ,thanks PureGym and thanks Callum Ford ...it's little things like this that make me glad I'm a member!!!!😊

Good gym, friendly staff 👍👍

It’s cozy and spacious, good vibes generally

The staff are really welcoming I have a pt here called Archie very worth it all the staff are amazing

First workout after holiday 🥵Love this gym, not intimidating, great space for all levels/ages

Great service on Instagram chat from Haleemah and Josh!

Keep up the great work!

Plenty of space spread over three floors as well as plenty of equipment.

Having had no joy in downgrading on the app or the website and hitting a brick wall with emailing Facebook messenger was my last resort. Boy are these people hard to get hold of!! Haleemah sorted my problem immediately 😁

Today I managed to train with one of the trainers and the trainer was very helpful, friendly and very knowledgeable helped to understand how different machines work. I was impressed and this helped me to gain confidence in the gym setting. Many thanks.

There is always plenty of equipment not being used even although the gym is reasonably busy. There are lots of different areas to base yourself too.

The response to my complaint was fast and efficient, Thankyou to all involved.💪💪💪

It's a lovely gym, all the staff are friendly and helpful, there's a nice atmosphere and I've never felt uncomfortable, all equipment is clean and well maintained

I have been going to the one in Bitterne Southampton for many years and the last couple of years I've noticed how hot it is in there. Speaking a few other users they agreed that they aren't turning on the A.C. stop with the trying to save money and turn it on. Considering how hot it's been recently it's actually cooler outside!!! Maybe time to look at the J.D. sports gym just around the corner

We nEed a water fountain desperately

Terrible service, Terrible experience, hard to get in contact, don't respect the consumer rights to get a full refund without use the service, horrible..good luck to get in touch with this people online