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PureGym UK Reviews 

67,161
•
TrustScore 4 out of 5

3.9

Gym
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Review summary

Created with AI, based on recent reviews

Considering 6,050 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professionalism, often highlighting their dedication and motivating approach. Many also appreciate the welcoming atmosphere, modern equipment, and well-organized spaces, contributing to a comfortable and positive workout environment. However, some people were dissatisfied with the cleanliness and maintenance of facilities, citing issues like blocked toilets and general untidiness. Others mentioned concerns about overcrowding, leading to long waits for machines and a lack of personal space, which sometimes created an uncomfortable environment. A few reviewers also experienced negative interactions with staff, describing some as unengaging, arrogant, or unhelpful.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that many find them friendly, helpful, and... See more

User experience

Consumers find user experience to be positive, with many appreciating the 24/7 access, especially those with... See more

Facilities

Users describe ambiguous interactions with facilities, with many reviewers praising the cleanliness and... See more

Subscription

Customers had ambiguous experiences with subscription, with some finding the subscription competitive and... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding specific branches convenient and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 3 out of 5 stars

Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied

Rated 5 out of 5 stars

Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more

Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

3.9

Great

TrustScore 4 out of 5

67K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(67,161)

5,784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lovely guest experience

Lovely gym, not too busy but also not too quiet. Running machine was fab. Weight machines were being used but the wait time was absolutely minimal. It could have been cooler but this is likely my run and the hot weather, as opposed to the actual gym temperature!

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ai bad, human good

Once I got past the AI the human representative handled the issue I was having with switching from a free to paid account. There was some delay in the response but based on the time I made contact I feel it’s to be expected.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Bristol Union Gate Gym disappointment

Bristol Union Gate Gym disappointment.
Just moved to the area, i was recently at Pure Gym in Bournemouth which i loved, so naturally joined Pure Gym in Bristol (Union Gate). I unfortunately had to cancel my membership there as firstly 1. lots of guys used the gym to just hang again, one time there were men taking pictures of the women working out. 2, there was no female staff, a very male dominated gym, 3. there was just something off with the environment i did not feel comfortable going there in the evening. Its a very outdated gym and overall would not recommend this gym to a female.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Henry baker-Holmes PT

Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and he is an overall amazing person. Even if ur injured he tailors the workout to make sure no more strain is put on the injury.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Welcome to PureGym!

-Welcoming atmosphere
-Great variety of equipment and machines to use.
- Staff so friendly and ready to help.
- Changing rooms always clean and tidy.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great team amazing classes.

Great team amazing classes.

July 16, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi James- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back in class soon! Thanks, PureGym

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