Pros-Open 24hrs👌,Showers lovely, spacious, temp controlled, variety of equipment,friendly staff. Cons- Mobile phone doom scrollers while sitting on machines. Users exercising right in front of the w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am an older queer guy and feel very safe in the Gym at Kirkcaldy. The staff know of my overwhelm at noise and turn the music down. Matt Duncan is my PT, he continues to be attentive to my changi... See more
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It's a good gym, just very busy most of the time. Closes for maintenance without informing customers or refunding them for time lost . It's alright though, fairly cheap and ok equipment
Company replied
Very good Gym and the equipments are very new and the experience is good and the staff are very professional but they should communicate more with the customers. “Hello how are you , do you need any... See more
Company details
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
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Replied to 91% of negative reviews
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Pure Gym taking care of business
Pure Gym is amazing value for money and the equipment is well maintained and clean. The staff are really supportive and responsive too.
I recently experienced a problem with a parking issue. Pure Gym Manager Stephen Radford took up the issue on my behalf and had it resolved really quickly. He communicated his progress professionally throughout the matter.
He is a great example of problem solving skills in all aspects of membership. Cheers Steve 👍
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Callum, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this. Could you please reach out to Member Services via email - member.services@puregym.com or Social Media DM's with the Gym Location and dates of the fines and they will be happy to advise you further.
We apologise for any inconvenience caused.
Thanks, PureGym
I was so anxious when I walked in and…
I was so anxious when I walked in and the trainer I can’t remember his name but he made me feel at ease and he very simply showed me how to use machines without making me feel he judged me in anyway and you have great variety of machines
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Ludabelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Recently joined in January, highly recommended, great staff!
Recently joined in January, the gym equipment has improved, cleanliness is outstanding. PT Luke & staff are dedicated to ensuring the gym equipment and areas are immaculate. Highly recommended as gym.
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Awful broken facilities
The gym has four bikes, which is perfect for people like my with joint issues as it’s low impact. All four bikes have issues. One has been broken for almost two months. Two have issues with straps which continuously come out, making them very hard to pedal. The other has awful tension so it feels like you are treading through mud and you can’t fix it. This gym massively requires people to fix the facilities. We pay for a fully equipped gym, not broken equipment.
UPDATE: still broken, what a surprise! This place is beginning to feel like a scam, what am I paying for?
UPDATE 2: Still broken, except they moved the broken sign off of one but it still doesn’t work. I’m just going to keep this up until this is fixed.
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Roisin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
I have so many good things to say about the gym…
I have so many good things to say about this gym that I don't know where to start: the cleaning my God is extraordinary the machines are clean without dust, the showers are extremely clean and especially the toilet are my god! The women-only area is very inclusive and appropriate, the gym has good ventilation and aroma everything is so clean 😍 I feel so safe and confident I RECOMMEND IT 1000% if you have any hard you can come to see the machines and have a look around as I did and I didn't finish going out and I automatically got my membership
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Endy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Chubby Woman finally sees Body Changes :)
I lack willpower :) so I go the amazing classes at this gym at least 4 days a week. I genuinely think you won't get better trainers than Eddie, Kristian and a new person (I think Samer?) - they go up to every single person in each class and make sure they've got the right stance and doing the exercises correctly and they really push you. In a genuinely kind, inspiring way. The music's great too + they dim the lights in some classes so you can feel like you're in a club again like in your twenties :)))). I am a chubby lady who doesn't really enjoy exercise but I LOVE going to this gym and my body's completely changing because I'm consistent with the classes! BTW, these 3 names I've mentioned are the only trainers I've met, I'm sure the others are equally great!
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Lalani. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Its amazing to see such positive feedback regarding our PT's and their classes. We will certainly make sure this does not go unnoticed by the Gym Manager!
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Everything I need at a good price.
It's fairly affordable, particularly for myself as Pure Gym offers a 10% discount for carers who have a carers card. The 24 hour times allow me to fit in a work out as and when it suits my busy life. There is a good choice of equipment and the gym and changing rooms are always clean and tidy.
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
We are really happy to hear you enjoy using the gym!
Thanks, PureGym
The gym and the dedicated gym goers is…
The gym and the dedicated gym goers is good value for money and keeps you motivated to get fit! Nice energetic atmosphere
October 7, 2025
Reply from PureGym UK
Hi Colleen. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's friendly and there is enough…
It's friendly and there is enough equipment about to share with the number of people who are there when I go. ( 09.30 weekdays)
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym equipment and machines are the Best!
Pure Gym equipment and machines are top draw. It’s always clean and a great atmosphere. Staff are friendly and helpful. The app service is good and the FB messaging service is brilliant for any queries. Also the web page is the first place to go if you can’t navigate the app. It’s a 5 Star gym all round. RR
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Robert. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym!
Thanks, PureGym
Terrible behaviour to payments
Terrible behaviour to payments. Please be careful with your payments, and fyi paypal is easier to get a refund but not impossible with your bank.
I used puregym since a new store opened, literally since day 1 of opening and kept my gym membership active after being made redundandent in february this year. The gym really helped my mental health while going through this and as I had vitality with my ex employer, I had a discounted membership. This had been fine for months and with no prior warning, they have upped my payments 3 times the orginal price. From £15.99 to £46 passing the blame onto vitality, saying they should have notified me, not pure gym. Despite pure gym being the company who takes my money and spams my emails for everything else.
Asked for a full refund, to be told no. As some of the payment is also back payment from the previous month, as they have randomly decided when my membership went up.
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Jessica, thanks for leaving us this review. We are sorry to see this is 1 star.
If and when a member sign's up on a promotional offer, the details of this will be outlined in the original email sent. This should confirm payment rates, dates and when the promotional offer ends and full price begins. We would advise contacting our team at PureHelp@puregym.com and they will be happy to do a thorough investigation into this and advise you further.
We apologise for any inconvenience caused.
Thanks, PureGym
Reply from PureGym UK
Hi Jas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lovely friendly gym
Lovely friendly gym with great staff. Would highly recommend PT Gail’s classes, very inclusive and motivational.
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Patricia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
It's good place to get training but…
It's good place to get training but this place been better if gym can organize panch bag and boxing stuff like another gyms like.It was been helpful
September 14, 2025
Reply from PureGym UK
Hi Igor. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall!
We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this!
Thanks, PureGym
Expensive for what you get
November 29, 2025
Reply from PureGym UK
Hi Ash. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We do run offers often so we can only advise keeping an eye out for when the next one may be on!
Thanks, PureGym
It was really quick and we both arrived…
The customer service is really quick and we both arrived at a mutually beneficial solution.
May 7, 2026
Unprompted review
Reply from PureGym UK
Hi Christine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
It's great to hear we were able to assist you with your query in a timely manner and that you were satisfied with the resolution. Please don't hesitate to contact us if ever you need any assistance in the future!
Thanks, PureGym
Reply from PureGym UK
Hi Shailesh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Warren. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are always on hand to assist with any of your membership queries and we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Friendly staff
Friendly staff, lots of help and assistance. Good equipment...
February 13, 2026
Unprompted review
Reply from PureGym UK
Hi Dave- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I've been a member now since January…
I've been a member now since January 2026, I love how spacious the gym is, your never waiting for equipment and staff are very friendly. I've also got a PT martin timmins at Pontefract branch who is really knowledgeable on nutrition, training, physio, and is really good in helping me achieve my end goal, I love that it is open 24 hours so you can get there at any time🙂
May 6, 2026
Unprompted review
Reply from PureGym UK
Hi Louise- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
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