All good mostly. A busy gym with a wide range of people using it, which is great. It's convenient and feels safe. Staff are friendly. However, over represented by what appear to be insecure men. It... See more
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Review summary
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Reviews shaping this summary
Two urinals, both broken, one of which has been broken for quite a while, changing rooms are not particularly clean, clothes, towels etc left on the changing benches for days at a time. When i went i... See more
Company replied
The gym in Portishead is very good except for some members crash weights to the floor from above the shoulders even though the lifting code says not to drop weights, also none of the staff do anything... See more
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A Mixed bag. They do somethings really well and other aspects are a mess. I am in Edinburgh and all the local staff are really nice and very friendly. I mainly used for Yoga and Pilates class whic... See more
Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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This is a Great Gym
This is a Great Gym. No frills but great value for money for the price. I would highly recommend to anyone who maybe looking for a gym that costs about half the price of some of the other providers.
May 5, 2026
Unprompted review
Reply from PureGym UK
Hi Gary- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and that you would recommend us to others! Thanks, PureGym
Shawlands is great gym full of great…
Shawlands is great gym full of great equipment and staff are always really helpful, classes are informative and staff are very professional in demonstrations, warmups and cooldown. The cleanliness of the gym is really good. The memberships for puregym are affordable.
May 5, 2026
Unprompted review
Reply from PureGym UK
Hi Michael- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We also always aim to wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and we hope to see you back in class soon! Thanks, PureGym
Susie is a great manger here and always…
Susie is a great manger here and always tidying up and offering great classes and running charity Events and offering a nice positive community and support to make everyone welcome! I recommend her Zumba class! I think the company itself need to invest in some better machines for this location to be in line with the other commercial gyms! Such as one of the lying leg curl machines and some callisthenics bars
May 5, 2026
Unprompted review
Reply from PureGym UK
Hi Meg. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership!
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. If you have any other/specific suggestions for equipment in your gym, please approach the Gym Manager and they'll be happy to discuss this further! It’s great to hear you have been loving your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Cumbernauld PureGym
I use the new Cumbernauld PureGym and really enjoy the classes and atmosphere. The instructors are all fantastic. I did a strength class with Zander on Sunday and he had obviously put a lot of thought into the layout of the circuit to make it feel smooth moving from one exercise to another. It was hard but really enjoyable.
May 3, 2026
Unprompted review
Reply from PureGym UK
Hi Michelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and that you enjoyed your recent class! We hope you continue to enjoy using the gym overall and see you back in the class soon! Thanks, PureGym
Dealt with Emma in customer support who…
Dealt with Emma in customer support who was extremely helpful and efficient
May 4, 2026
Unprompted review
Reply from PureGym UK
Hi Peter- Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries and we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK
Hi Sebastian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you continue to enjoy using the gym overall and we're thrilled to have you as a long-standing member! We value your continued support and we look forward to seeing you back in the gym soon! Thanks, PureGym
Gym ok when quiet
Gym ok when quiet, otherwise just full of kids loitering around on equipment!
May 4, 2026
Unprompted review
Reply from PureGym UK
Hi Michael- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're afraid we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time.
We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. If you have any further concerns, please contact the Gym Manager directly and they'll be happy to help. Thanks, PureGym
Best PureGym I’ve been to so far
Best PureGym I’ve been to so far! Especially love the women’s only training area in the basement.
May 4, 2026
Unprompted review
Reply from PureGym UK
Hi Danielle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Delt with a girl called Kate
Delt with a girl called Kate, so helpful at first I thought she was taking the Mic'.She answered my frankly inept questions with a friendly courtesy.
I work in the customer service field and know excellence when I bump into it.
Thanks Kate.
April 24, 2026
Unprompted review
Reply from PureGym UK
Hi Chris- Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback on your experience and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Really good place to work out
Really good place to work out
Very helpful friendly staff
Great atmosphere
April 24, 2026
Unprompted review
Reply from PureGym UK
Hi Alison- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you again soon at the gym! Thanks, PureGym
The trainer was very motivating and…
The trainer was very motivating and kind.
May 4, 2026
Unprompted review
Reply from PureGym UK
Hi Alix- Thank you so much for your 5-star review! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Nice and friendly atmosphere
Nice and friendly atmosphere - the gym is very clean with lots of different pieces of equipment.
May 4, 2026
Unprompted review
Reply from PureGym UK
Hi Anne- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Got everything!
Versatile equipment, nice layout. Got everything you need!
May 3, 2026
Unprompted review
Reply from PureGym UK
Hi Adam- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Amazing coaches huge amount of classes…
Amazing coaches huge amount of classes travel here from maidenhead as other gyms dont have massive community spirit and such fab team/classes ..lost 10kg in 4 months ..
May 3, 2026
Unprompted review
Reply from PureGym UK
Hi Melanie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you have been enjoying your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Excellent Gym equipment sorry I left…
Excellent Gym equipment sorry I left them. Will be rejoining them in the near future no negatives.
July 10, 2025
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoyed your time with us at PureGym. We wish you all the best with your current health and fitness journey and we hope to have you as part of the PureGym community again very soon! Thanks, PureGym
Great gym but too busy.
I really like this gym and I have no issues with the staff or with the gym itself. It is my local gym. the only issue I have is with how busy it is now. I used to use it a lot and now I can't and don't because it is always busy regardless what time of day it is. I only use it if I really have to and use a PureGym elsewhere now that is much quieter when I do my training.
As someone who is autistic it would be good if the PureGyms had quiet hours like what some shops do so that autistic people can go to the gym without feeling put off or worried about how busy it will be.
April 30, 2026
Unprompted review
Reply from PureGym UK
Hi Lucas- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to apologise for any inconvenience caused by this. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym if you are wanting to go during off-peak times. If you have any further feedback, please speak to the Gym Manager directly and they'll be happy to discuss this with you. Thanks, PureGym
PureGym Woolwich is aweful
PureGym Woolwich is aweful. Very bad crowd goes there. Always smell of drugs makes it difficult to workout . Sometimes they play very loud music in the studio, which has no doors and neither is sound proof. I’d never waste my time and energy in this premise
July 23, 2025
Reply from PureGym UK
Hi Zara- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this and any disruption this has caused to your workout. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and time, they will be more than happy to look into this for you and ensure the music is kept at the expected volume. Thanks, PureGym
Very good staff and location
November 3, 2025
Reply from PureGym UK
Hi Ronald- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear of this experience! Looking forward to seeing you back soon! Thanks, PureGym
Far too loud
Far too loud! When classes are running with music competing with that always played in the gym. The average volume is well over 100dB. This is sufficient to damage your hearing. Not what I go to the gym for.
Response from Pure Gym misses the point. It's not an 'inconvenience' to have my hearing damaged by music over 100Db.
PG also missing s marketing opportunity to push 'calm and quiet' time with NO amplified music.
I wouldn't be the only member to really value this, and folk that want music can use headphones during wuiet times.
PG also risk their employees taking legal action because of health ing loss.
I will see what response I get from my gym and review whether PG is the best option for me.
May 2, 2026
Unprompted review
Reply from PureGym UK
Hi Mark- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this and any disruption this has caused to your workout. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and time, they will be more than happy to look into this for you and ensure the music is kept at the expected volume. Thanks, PureGym
I pay for the Yanga sports water…
I pay for the Yanga sports water bolt-on, but the flavours are often unavailable and sometimes it just gives out plain water. It’s also been completely out of action for the last few days.
One of the entry pods has been broken for at least a couple of weeks as well, and it’s causing queues when people are trying to get in and out of the gym.
I do like the gym overall, but I hope the management can be a bit more proactive when it comes to addressing these issues.
April 30, 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment and facilities in full working order as soon as is safely possible. If you have any concerns about this, please notify staff on site as soon as you can and they'll be happy to discuss this with you further. Thanks, PureGym
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