All good mostly. A busy gym with a wide range of people using it, which is great. It's convenient and feels safe. Staff are friendly. However, over represented by what appear to be insecure men. It... See more
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Review summary
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Reviews shaping this summary
Two urinals, both broken, one of which has been broken for quite a while, changing rooms are not particularly clean, clothes, towels etc left on the changing benches for days at a time. When i went i... See more
Company replied
The gym in Portishead is very good except for some members crash weights to the floor from above the shoulders even though the lifting code says not to drop weights, also none of the staff do anything... See more
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A Mixed bag. They do somethings really well and other aspects are a mess. I am in Edinburgh and all the local staff are really nice and very friendly. I mainly used for Yoga and Pilates class whic... See more
Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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The gym and the dedicated gym goers is…
The gym and the dedicated gym goers is good value for money and keeps you motivated to get fit! Nice energetic atmosphere
October 7, 2025
Reply from PureGym UK
Hi Colleen. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's friendly and there is enough…
It's friendly and there is enough equipment about to share with the number of people who are there when I go. ( 09.30 weekdays)
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym equipment and machines are the Best!
Pure Gym equipment and machines are top draw. It’s always clean and a great atmosphere. Staff are friendly and helpful. The app service is good and the FB messaging service is brilliant for any queries. Also the web page is the first place to go if you can’t navigate the app. It’s a 5 Star gym all round. RR
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Robert. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym!
Thanks, PureGym
Terrible behaviour to payments
Terrible behaviour to payments. Please be careful with your payments, and fyi paypal is easier to get a refund but not impossible with your bank.
I used puregym since a new store opened, literally since day 1 of opening and kept my gym membership active after being made redundandent in february this year. The gym really helped my mental health while going through this and as I had vitality with my ex employer, I had a discounted membership. This had been fine for months and with no prior warning, they have upped my payments 3 times the orginal price. From £15.99 to £46 passing the blame onto vitality, saying they should have notified me, not pure gym. Despite pure gym being the company who takes my money and spams my emails for everything else.
Asked for a full refund, to be told no. As some of the payment is also back payment from the previous month, as they have randomly decided when my membership went up.
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Jessica, thanks for leaving us this review. We are sorry to see this is 1 star.
If and when a member sign's up on a promotional offer, the details of this will be outlined in the original email sent. This should confirm payment rates, dates and when the promotional offer ends and full price begins. We would advise contacting our team at PureHelp@puregym.com and they will be happy to do a thorough investigation into this and advise you further.
We apologise for any inconvenience caused.
Thanks, PureGym
Reply from PureGym UK
Hi Jas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lovely friendly gym
Lovely friendly gym with great staff. Would highly recommend PT Gail’s classes, very inclusive and motivational.
May 8, 2026
Unprompted review
Reply from PureGym UK
Hi Patricia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
It's good place to get training but…
It's good place to get training but this place been better if gym can organize panch bag and boxing stuff like another gyms like.It was been helpful
September 14, 2025
Reply from PureGym UK
Hi Igor. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall!
We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this!
Thanks, PureGym
Expensive for what you get
November 29, 2025
Reply from PureGym UK
Hi Ash. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We do run offers often so we can only advise keeping an eye out for when the next one may be on!
Thanks, PureGym
It was really quick and we both arrived…
The customer service is really quick and we both arrived at a mutually beneficial solution.
May 7, 2026
Unprompted review
Reply from PureGym UK
Hi Christine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
It's great to hear we were able to assist you with your query in a timely manner and that you were satisfied with the resolution. Please don't hesitate to contact us if ever you need any assistance in the future!
Thanks, PureGym
Reply from PureGym UK
Hi Shailesh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Warren. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are always on hand to assist with any of your membership queries and we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Friendly staff
Friendly staff, lots of help and assistance. Good equipment...
February 13, 2026
Unprompted review
Reply from PureGym UK
Hi Dave- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I've been a member now since January…
I've been a member now since January 2026, I love how spacious the gym is, your never waiting for equipment and staff are very friendly. I've also got a PT martin timmins at Pontefract branch who is really knowledgeable on nutrition, training, physio, and is really good in helping me achieve my end goal, I love that it is open 24 hours so you can get there at any time🙂
May 6, 2026
Unprompted review
Reply from PureGym UK
Hi Louise- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
A really great value gym
October 14, 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Love the classes
Love the classes
Helps both physically & mentally
Instructors are all so friendly and push you to perform at your best but don’t go too far that stops the enjoyment!
Clean and welcoming environment
May 5, 2026
Unprompted review
Reply from PureGym UK
Hi Karen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear such positive feedback and that you have been loving your recent classes. We hope you continue to enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Puregym Teesside Park
Puregym Teesside Park - Easy to get to, free parking, lots of equipment, big space so not working out on top of each other. Clean and tidy, fee is very reasonable, not intimidating going alone, would highly recommend.
May 5, 2026
Unprompted review
Reply from PureGym UK
Hi Vicky- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, and we're glad to hear your experience of this has been positive! We are really happy to hear you enjoy using the gym overall and that you would recommend us to others! Looking forward to seeing you back soon. Thanks, PureGym
Couldn't access the gym tonight
Couldn't access the gym tonight, all fuelled up with nowhere to go. My app failed to load up,
I never received an email back regarding my pin. I work shifts, this isn't suitable for me and my lifestyle. Need 24 support.
May 5, 2026
Reply from PureGym UK
Hi David, thanks for leaving us this review. We are sorry to see this is 1 star.
We apologise for any inconvenience caused by this. We do remind members to keep their pin noted down somewhere other than the app so that it is always to hand, as we do understand from time to time, members can experience tech issues with the app. This way, members have access to their pin should an issue arise.
Thanks, PureGym
Bathrooms are out of order multiple…
Bathrooms are out of order multiple times a month - no working showers or toilets, signs on toilet doors say to go to macdonalds instead
May 5, 2026
Unprompted review
Reply from PureGym UK
Hi Millie, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are sorry to hear this and apologise for any inconvenience caused. Staff do undertake regular maintenance and sometimes things can go wrong. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all in full working order as soon as is safely possible. If you have any concerns, please notify staff on site as soon as you can.
Thanks, PureGym
THIS GYM DID NOT FEEL COZY
THIS GYM DID NOT FEEL COZY, FELT LIKE I WAS IN A HOSPITAL WAS TOO BRIGHT, ONLY WENT ONCE AS FELT SO UNCOMFORTABLE
July 1, 2025
Reply from PureGym UK
Hi Sarah- Thanks for taking the time to leave this review. We are always keen to receive feedback so we can improve our services! We'd love to talk to you in more detail, so if you have any further feedback the best way to pass it on for practical action is always to get in touch with the Gym Manager directly. You can approach them in the gym or email them using the contact information on the gyms homepage on our website. Please be assured all feedback will be taken into consideration for updates and improvements so we can continue to meet our members needs. Thanks, PureGym
Poor cancellation process, incorrect direct debit charge, and no refund despite clear evidence
I am writing this review to share my experience with PureGym’s cancellation process, direct debit handling, and refusal to refund a payment that I consider to have been taken incorrectly.
I contacted PureGym by email five days before my direct debit was due, making clear that I wanted to cancel my membership. Despite this, the direct debit was not cancelled, and I was still charged. I was later told that I would not be refunded, even though I had contacted PureGym before the payment was taken and had made my cancellation request in advance.
This has been particularly frustrating because my account had also been frozen. Instead of the cancellation being processed, I was charged the full monthly membership fee, plus the freezing fee on top. The total amount taken was £39.99, despite the fact that I had asked to cancel altogether five days before the direct debit was due.
In my view, this meant I was charged for a service I had not intended to continue using and had already taken steps to cancel. The issue was not simply that a payment was taken; it was that I had already notified PureGym in advance, the direct debit was not cancelled, and I was then told I would not receive a refund.
As PureGym did not resolve the matter, I had to raise a dispute with Barclays. I provided screenshots and evidence showing that I had contacted PureGym before the payment was due. Barclays reviewed the evidence and closed the claim in my favour.
This experience has left me with no confidence in PureGym’s cancellation process. In my case, the process was not straightforward, the direct debit was not stopped after I requested cancellation, and I had to involve my bank to recover money that should not have been taken in the first place.
I consider this unacceptable customer service. Customers should not have to dispute direct debits with their bank after providing notice of cancellation. A cancellation process should be clear, reliable, and fair, particularly where direct debit payments are involved.
Based on this experience, I will not use PureGym again. I would also advise others to be very cautious when cancelling, to keep screenshots of all communication, and to monitor their bank account carefully. In my case, the cancellation request was made in advance, yet I was still charged £39.99 and refused a refund until Barclays resolved the dispute in my favour.
May 4, 2026
Unprompted review
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