All good mostly. A busy gym with a wide range of people using it, which is great. It's convenient and feels safe. Staff are friendly. However, over represented by what appear to be insecure men. It... See more
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Review summary
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Reviews shaping this summary
Two urinals, both broken, one of which has been broken for quite a while, changing rooms are not particularly clean, clothes, towels etc left on the changing benches for days at a time. When i went i... See more
Company replied
The gym in Portishead is very good except for some members crash weights to the floor from above the shoulders even though the lifting code says not to drop weights, also none of the staff do anything... See more
Company replied
A Mixed bag. They do somethings really well and other aspects are a mess. I am in Edinburgh and all the local staff are really nice and very friendly. I mainly used for Yoga and Pilates class whic... See more
Company details
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Easy to join with clear pricing and…
Easy to join with clear pricing and terms of use. A great gym with a wide range of equipment. Approachable staff.
August 15, 2025
Reply from PureGym UK
Hi Boo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent gym
May 11, 2026
Unprompted review
Reply from PureGym UK
Hi Chris. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good general atmosphere Excellent…
Good general atmosphere Excellent availability of equipment Always cleanGood availability of lockers
May 11, 2026
Unprompted review
Reply from PureGym UK
Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Highly recommend
I worked with Verity, one of the PTs in Chippenham and she made the session fun and motivating! I had such a good workout and left feeling positive and strong! The gym is always clean. The changing rooms are regularly cleaned; I saw a manager personally check and clean himself. All the staff are friendly and nothing is too much trouble. Highly recommend.
May 7, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed your session and that using the gym overall!
Thanks, PureGym
Friendly staff.great pt Pablo Dias one…
Friendly staff.great pt Pablo Dias one of the best I’ve ever met and worked with.
It’s all good there would recommend.
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The best gym I’ve been to ,fairly…
The best gym I’ve been to ,fairly reasonable and great PT
July 27, 2025
Reply from PureGym UK
Hi Kathleen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Customer service was understanding
Customer service was understanding. This isn't something I see reflected on other subscriptions like Spotify. Much appreciated.
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi Asha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Visited Kirkcaldy gym whilst working in…
Visited Kirkcaldy gym whilst working in area. App reall good. Access and staff all good.
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi Mo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really enjoyed the class with Anna…
Really enjoyed the class with Anna today at PureGym Victoria Park in Bath! Recommend with confidence to all.
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi Irina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and we hope to see you again in another!
Thanks, PureGym
Excellent staff and facilities
Excellent staff and facilities. Very friendly, great environment.
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi Trevor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Friendly staff at St Leonards-on-Sea Pure Gym
Friendly staff, nice atmosphere. It was busy, as I expected for a Sunday at 11:30am, but not over-packed. Free parking right outside too.
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi Eve. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Hygiene issues
Overall, the gym is pleasant to use - there’s a variety of equipment and the women’s area is decent enough to cover at least 70% of your workouts. However, the toilets and the changing rooms are in dire need of cleaning/altering. The changing rooms, at least the women’s, reek of sewage and poo. I can locate the smell from the hairdryers as I whenever someone uses it, the smell becomes stronger and unbearable. There seems to also be a smell from the showers, but nowehere near as bad as whatever has happened to the hairdryers - this makes the entire room stink, with people having to rush in and out, or cover up their noses to avoid smelling it. The toilets are horrific, there should be at least more frequent and more deeper cleaning, or make 2/3 of them gendered. The smell and amount of urine on the floor is extreme, it’s terrible to even go in and sometimes I even avoid using it if it reaches such an unusable state. Quite literally there are urine puddles, splashes, USED toilet paper all over the floor - clearly some members don’t have basic hygiene awareness, but these need cleaning much much more often than the usual routine they have. Honestly, Id quit this gym from the hygiene, smell, and cleanliness alone but there’s not much else that offers 24/7 access locally.
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Karina. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We fully understand the importance of cleanliness and hygiene within our gyms. We would advise raising your concerns with the Gym Manager so they can further investigate as they can assist in finding the right resolution and escalate anything further should it need to be.
Thanks, PureGym
Just did my first class there (Combat…
Just did my first class there (Combat with Jack) and as a bigger person trying to start their fitness journey I did feel nervous and weary about going but I didn’t feel out of place and Jack was very positive throughout the class giving suggestions for variations on some of the exercises for fitness! Although I may not go back to that class until I’m a bit fitter i still enjoyed it and felt like it was inclusive positive class!
May 10, 2026
Unprompted review
Reply from PureGym UK
Hi Hannah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We're glad to hear you enjoyed the class and that Jack made you feel at ease.
We hope to see you back in another one!
Thanks, PureGym
Great gym but not good trainers
Great gym with state ofthe equipment, modern and clean, but... I tried two classes GLC and Zumba. A complete travesty. In the first class the trainer walked around the whole time with an energy drink and a phone, without any approach, not even showing the exercises. In every other gym in the town there is a waiting list for Zumba. Maybe you should think about why almost no one attends this class - some kind of dance, more like jumping without any rhythm.
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Vasilka. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear you did not enjoy the classes and would like to apologise for any inconvenience caused. We would advise raising your concerns with the Gym Manager directly so they can take a further look into this.
Thanks, PureGym
I don't feel safe as a woman there!
I don't feel safe as a woman there!
April 15, 2026
Unprompted review
Reply from PureGym UK
Hi Sophia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear this. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details regarding your comment made, to allow us to assist and advise you further.
Thanks, PureGym
Pure Gym taking care of business
Pure Gym is amazing value for money and the equipment is well maintained and clean. The staff are really supportive and responsive too.
I recently experienced a problem with a parking issue. Pure Gym Manager Stephen Radford took up the issue on my behalf and had it resolved really quickly. He communicated his progress professionally throughout the matter.
He is a great example of problem solving skills in all aspects of membership. Cheers Steve 👍
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Callum, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this. Could you please reach out to Member Services via email - member.services@puregym.com or Social Media DM's with the Gym Location and dates of the fines and they will be happy to advise you further.
We apologise for any inconvenience caused.
Thanks, PureGym
I was so anxious when I walked in and…
I was so anxious when I walked in and the trainer I can’t remember his name but he made me feel at ease and he very simply showed me how to use machines without making me feel he judged me in anyway and you have great variety of machines
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Ludabelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Recently joined in January, highly recommended, great staff!
Recently joined in January, the gym equipment has improved, cleanliness is outstanding. PT Luke & staff are dedicated to ensuring the gym equipment and areas are immaculate. Highly recommended as gym.
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Awful broken facilities
The gym has four bikes, which is perfect for people like my with joint issues as it’s low impact. All four bikes have issues. One has been broken for almost two months. Two have issues with straps which continuously come out, making them very hard to pedal. The other has awful tension so it feels like you are treading through mud and you can’t fix it. This gym massively requires people to fix the facilities. We pay for a fully equipped gym, not broken equipment.
UPDATE: still broken, what a surprise! This place is beginning to feel like a scam, what am I paying for?
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Roisin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
I have so many good things to say about the gym…
I have so many good things to say about this gym that I don't know where to start: the cleaning my God is extraordinary the machines are clean without dust, the showers are extremely clean and especially the toilet are my god! The women-only area is very inclusive and appropriate, the gym has good ventilation and aroma everything is so clean 😍 I feel so safe and confident I RECOMMEND IT 1000% if you have any hard you can come to see the machines and have a look around as I did and I didn't finish going out and I automatically got my membership
May 9, 2026
Unprompted review
Reply from PureGym UK
Hi Endy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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