Pure Hair Extensions Reviews 

441
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

441 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(441)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a fringe from Pure and sent it…

I bought a fringe from Pure and sent it back first class, because they don't use QR codes. Now, they're stating that they have not received the item back. So, I've had to pay for something that I don't even have. You know a good company when they're willing to resolve issues like this. This has caused me an immense amount of distress. My experience of dealing with Pure hasn't been a pleasant one at all.

They're looking into it for me.

I'll provide an update in terms of how they resolve it. You know a good company when they resolve issues and want to help customers.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

In love!

Absolutely in love with the invisible wire extensions I received! Amazing hair quality and it blends beautifully. Also, amazing customer service as I was unexpectedly charged a duty fee which pure hair reached out to reimburse! 5 stars!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great extensions

Great extensions! Very happy with my purchase. Fairly easy to use. Still working out how to keep them in with hair down. Will definitely buy again.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

High quality product, great colour choice!

The colours choice is great! I had a professional match my hair to the perfect colour extensions. My Hairdresser was shocked by the high quality of your product. It was so easy to style and curled so well with styling tools. I would highly recommend.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product highly recommend

Amazing product my hairdresser said the hair extensions were excellent quality so easy to put in and curl. I’m so happy with my purchase I bought the pony tail and the extensions. Great on and easy to put in.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love having long hair but often…

I love having long hair but often wanted a break from the maintenance, so decided I would order some pure hair clip in extensions. I did use their site to colour match my hair and they got back to me promptly! I have shoulder length hair so it was a bit tricky trying to blend them but the colour match was perfect! So far I have curled and straightened them and will see how long they last, but very happy with my purchase so far.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Pure hair is amazing

Pure hair is an amazing company, helpful and amazing products and quality!
I’ve used my extensions 5-6 times and they are still in amazing shape! Will continue to go through them in the future.
Thank you 💕

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

I bought this hair almost 6 months ago…

I bought this hair almost 6 months ago and it’s already done, extremely POOR QUALITY. After using it for a while, I realized it’s not 100% human hair. It appears to be processed hair / a blend (around 80/20), even though it’s advertised as “human hair.” The advertising feels misleading.

On top of that, the price is way too high for what it is. I found very similar hair for around $145 CAD, but this company charges about double, which feels like a huge markup for the same type of product.

Be careful!!! I feel fooled and I wouldn’t buy again.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

I bought the mocha brown 16 inch hair…

I bought the mocha brown 16 inch hair extensions and the pony to go with. The quality feels amazing. They're so soft and look so natural. I am obsessed with the length as it's perfect and I am happy with the shipping times. I love Pures extensions, theyre always good quality and don't shed.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

I just purchased these micro bead…

I just purchased these micro bead extensions, and I’m so excited to try them! The quality looks amazing, and they feel soft and natural already. Can’t wait to see how they look once installed!

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a halo top for $200 sale and…

I ordered a halo top for $200 sale and they told me it was sold out. Said a new ship was due the next week. 2 weeks go by and no updates on when I will get anything. I sent two emails, both times they gave me some stupid generic email saying it was coming "next week". Save your money, got to Luxy and dont go with these liars. They have thus far taken my money and dragging me along for who knows how long. I will make an update IF they give me a refund because the waiting sucks. Be CAREFUL! They've got the same halo on sale right now but somehow theyre not able to send me anything??? Make that make sense. GO ELSEWHERE, THESE COMMENTS ARE FAKE!!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

awesome!

I bought the 16 inch full volume and they are awesome. The price of them is great too!

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality hair

This hair is absolutely worth its money it’s beautiful soft silky and thick from the root to the tip. Will definitely be buying my next lot from here when it needs replacing. I would highly recommend this hair! Thank you

November 5, 2025
Unprompted review

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