Pure Hair Extensions Reviews 

441
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

441 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(441)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Becareful with this company

Becareful with this company. Maybe not all their weaves are put together the same but I received mine and the quality was awful. Threads all showing at the top. I sent the photo of the mess of threading (along with colour being way off, which wasnt their fault) but all together it was a mess and all their shotty stitch work was so lose as well. They were less than helpful in any sort of return or exchange.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible quality, becomes matted within 2 weeks

I was asked to give a review first few days after I bought these extensions and they looked perfect initially and I gave a 5 star review. However,it has been 2 weeks now and they look horrible. The keratin quality is terrible and the hair looks stringy, ratty and choppy. They get tangled really easily and super dry. They are frizzy and very matted, it is so hard to brush out. I have made an appointment to have the extensions removed tomorrow.I followed all the care instructions that came with the package. Do not buy.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

These are the absolute worst brand of…

These are the absolute worst brand of extensions I have ever seen in my life. I ordered platinum blonde, as zala went out of business. these are NEON yellow and too dark for me to tone. I want to cry. I am so angry. They took an entire month to get here, cost was crazy and they could not be any worse. Now, to send them back I’ll have to wait another month to get my money back and however long it takes to find a new brand. these are awful. Don’t buy from the company. They are about three shades darker than platinum. They are bright neon yellow/ orange.

March 3, 2026
Unprompted review
Rated 2 out of 5 stars

I bought the 20” u-tip keratin…

I bought the 20” u-tip keratin extensions to have professionally installed. I’ve been using fusion extensions for 9 years, and have never had a reaction to the glue, and this time I did. The hair quality is fine, it’s the glue they use. While using shampoo and conditioner specifically designed for the keratin fusion extensions, I’ve had a lot of itching, and the glue itself is turning whitish color so you can see it in the roots, and it flakes off. Since that is happening to the glue the hair is also pulling out, shedding a ton. I am so disappointed, because the hair itself is so pretty and has a natural wave to. I won’t be able to buy it again though because they are not gonna last very long at this rate of shedding, and the itchiness is not tolerable.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Super happy!

My hair is thinning and falling since I bleached it and I was so stressed about it. I had taped-on extension once for my wedding and it ripped a lot of my already thinning hair. One day I found Pure Hair website, didn't even know there's such thing like clip-on extension. I bought the 16in dark brown and OMG - I am obsessed with it now. I feel so much better with my hair and I don't even have to use all pieces for daily use. I am super happy I am getting another one with highlight. I wish they make seamless set in 16in - please 😍

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality

Highly recommend getting your extension from here, As someone who uses extensions daily I can honestly say these extensions are one of the best quality extension I have used and the customer service was above and beyond when help was needed.

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Best delivery is just a scam. Get your money faster. I didn’t receive mine and cannot contact any human being.

Don’t bother getting express delivery. My package never came. I have no way of getting in contact with anybody. I have emailed. I have done everything that asked me to do but it just sends me around the loop and there is no way to get in touch with an actual human being. I’m therefore spent $500 and receive nothing. Be careful. This seems like a scam.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

These extensions arrived so quickly

These extensions arrived so quickly, there were so many colour options and the team matched them from a photo of my hair perfectly. They’re also even thicker than I expected. So excited to wear them for my wedding!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Won’t be disappointed. I’ve purchased multiple times from pure hair as the quality is amazing and for the price you pay, I wouldn’t go anywhere else. The colour matches my hair perfectly & good length

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Paid for next day shipping the order…

Paid for next day shipping the order was not even dispatched untill the following day making it a day later to recievce and unable to use product as it was needing the day prior to receiving was not give shipping refund paid the 20$ extra for either i wouldn't have paid the extra if had of knowem wasn't going to recievce it any quicker

January 7, 2026
Unprompted review

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