Pure Maintenance UK  Reviews 417

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and effectiveness, often highlighting the positive impact on their homes and air quality. Many people commend the staff for their professionalism, helpfulness, and extensive knowledge, noting that they go above and beyond to explain procedures and offer valuable advice. The customer service is frequently described as outstanding, with reviewers appreciating the clear communication and supportive approach from initial contact to job completion. However, some customers also noted that the service is not cheap. A few other people also felt that their symptoms did not improve after treatment, and one reviewer mentioned having to clean up dust left behind by the technicians.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, knowledge,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Quality

Clients share positive opinions on quality, particularly regarding the thoroughness of the work and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the service, friendly helpful team got the house done and outbuilding in a single day with efficiency and minimum bother. Good communication throughout with emails and phone calls... See more

Rated 5 out of 5 stars

Had Terry come out to our property and I must say I was very impressed by his professionalism and level of knowledge. Explained everything very clearly and helped us figure out a plan moving forward.... See more

Rated 5 out of 5 stars

Could not recommend them more! Informative, kind and thorough, the air inside my house completely changed for the best after treatment. My mother is allergic to dust and has asthma which gets worst wi... See more

Rated 5 out of 5 stars

Once mould gets out of hand, you need a professional company to eliminate the problem. I like the fact that PureMaintenance uses a natural base product to tackle mould. My case was bad, the ten... See more


Company details

Written by the company

Our revolutionary dry fog system kills all viruses, bacteria, mould and odours in your home or workplace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

417 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

5* company

Great communication! Job well done. These guys are passionate about healthy indoor air! So many health issues can be contributed to mould. Most households these days have mould issues. I can definitely feel the air quality post treatment ! Thank you!

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent in every way!

Pure Maintenance is an amazing company! It's a service non-equalled in the UK. The technology to remove mould and deactivate the mycotoxins is second to none. The staff are all professional, helpful, friendly, accommodating and most important in this field, understanding. I have had a topnotch experience. The technician who came, Keegann, was friendly, polite and extremely helpful. I suffer from mould illness when exposed to mould and discovered my toilet had a leak, which is why I had been experiencing aches and pains everywhere and insomnia. The treatment always helps clear the symptoms so I know it works and I breathe a lot easier again. The results speak for themselves, as the lab reports came back with a 99.9% reduction in mould. I am extremely pleased with the results!

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Pure Maintenance were able to provide…

Pure Maintenance were able to provide an appointment very quickly. The pre-treatment information is thorough as is the post-treatment report. The service provided was seamlessly and they were able to provide a lot of information to my tenant on what not to do in order to keep the damp at bay.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and informative

Everyone we dealt with at Pure Maintenance were friendly, informative and helpful.
They did a very thorough job and gave lots of information on how to prevent issues in the future.
They also seem good value for money in comparison to other companies we approached. Would definitely recommend :)

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Most incredible technology

This is truly one of the best companies out there. They truly saved my life and loads of money that I would have spent healing from mould toxicity. Sam the owner was incredible at giving me so much of his time and understanding my situation and my concerns. He gave me advice and is so experienced having experienced mould toxicity himself. Keagann who came to remediate the house and my car was amazing and caring and advised and pointed out mould issues in our home, a damp wall and more. After the remediation we had so much relief and our symptoms cleared up. We have continued to take their advice on keeping the mould away forever. They are a top company who really do care about their clients. I can finally breathe again and look forward to coming home. Thank you Pure maintenance. Sorry for a late review.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Pure Maintenance could not have been…

Pure Maintenance could not have been more professional from start to finish. Service on the phone was exceptionally friendly, helpful, and informed, and we were booked in extremely quickly. Our Technician Sam doubled down on this approach and was exactly what you hope for from a specialist, able to advise in every possible area, with a calm and pragmatic approach that immediately built trust and confidence. He also went the extra mile in providing guidance for dehumidifiers which we used to help ensure we maintain appropriate humidity in our home ongoing, to prevent further issues arising in future. The report on spore counts before and after treatment clearly demonstrated the effectiveness of the solution, and the warranty put in place is helpful reassurance. Thank you Sam and Pure, we could not reccomend you more.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Joe who came to do the work was brilliant, he was very knowledgeable and answered every question I had and was very professional. He explained the whole process in detail and would highly recommend.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

So well explained, communicated and organised. Really pleased with the results and the overall service. Would reccomend.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

A company well worth contacting for any mould issues.

I had a very positive experience with this company. Tim, in the office, was extremely helpful, and on the day of the work Matt, my technician, explained everything in so much detail, was very friendly, and clearly is very enthusiastic about the work he does, and was very meticulous in ensuring that he completed the job to his and my total satisfaction. I am very happy with the outcome!

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Sam was super professional and…

Sam was super professional and explained everything about the treatment and process. He worked hard for several hours and left the place as it was. The report was very thorough. Overall, Sam and the treatment were first class.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Definitely worth it

I had the full house Pure Maintenance treatment just over a week ago and would highly recommend it to anyone. Richard the technician on the day was fabulous. He was very patient with my questions, took me through everything in lots of detail and was very respectful of the house. He delivered an excellent service. I got lots of advice on how to keep my house mold free and it has made such a difference. Tim at the office was super helpful before my appointment, and Philipp was incredibly helpful providing advice on dehumidifiers and steps I can take to keep my home healthy. A healthy home is so important, and in my opinion this is money very well spent. Thank you all.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and informative service

Excellent service. Process was explained thoroughly with email and pre-contact call the day before the fogging took place. The representative carefully listened to me and answered all my questions which helped to alleviate my anxiety. At my premises the representative was polite and respectful and carried out the process in an efficient and professional manner.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Happy with the service. Ezra provided us with useful information and answered our questions.
I liked that the laboratory used is an independent one.
Speedy service too.
Many thanks.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and lasting mold removal service

Pure Maintenance did a great job in getting rid of our mold and making our home livable again. They gave some very good advice on how to maintain a mold free home long-term and were very patient and friendly to answer all my questions. Altogether a very efficient, professional and positive service. I'd highly recommend them.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Had a really great experience with Pure…

Had a really great experience with Pure Maintenance from start to finish - Tim answered all the questions I had, Rory was super helpful on the day off, and Sophie has been great in the follow ups and explaining the results. Following the treatment we’ve had a 99.7% reduction in mould spores, and you literally can’t get much better than that!

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish. Special mention to the technician Terry who is very knowledgeable and meticulous in his approach. Although the issues in the property were not severe I am impressed by the company and results.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

I’m so grateful to Sam today for the…

I’m so grateful to Sam today for the thorough treatment of a difficult area of mould and for all the advice and treatment plan. From start to finish, his communication was fantastic, very honest and thorough, and understanding too. I would recommend this great team to anyone. Very impressed all round!

October 3, 2023
Unprompted review

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