Purl Soho Reviews 2,232

Excellent service. Have purchased yarn and patterns.
Very hppy

I've been a Purl Soho customer for years and have always appreciated the quality of their yarns and patterns, but my recent experience took my loyalty to a different level.

I've been knitting for over four decades but had some struggles with their Botanical Yoke Pullover. Back in 2020 I made the sweater using a yarn substitution I chose myself. It didn't go well and I had to frog the whole thing.

I chose to give it another go this year and, taking advantage of a sale, I used their recommended yarn substitute for the original pattern yarn, but ran into a row gauge mismatch that was going to require significant pattern modification to make it work. When I reached out to their customer service to ask about modifying the yoke, I expected generic advice or a polite deflection.

Instead, their Customer Service Manager, went to their design team directly to get me a specific, expert modification recommendation. Beyond that, she proactively offered a refund on the substitute yarn that wasn't working for me, sent a complimentary skein of the original pattern yarn so I could swatch and see whether that would solve the problem at its source, and included a generous gift card to apply toward the original yarn if I decided to switch.

This is what good customer service actually looks like: listening carefully, getting real expertise involved, and making a customer whole in a way that doesn't feel transactional. They turned what was becoming a frustrating experience into one I feel genuinely grateful for.

If you're hesitating to spend money on their yarn or patterns because of the price point, know that the support behind it is the real deal. They stand behind their products and their recommendations in a way that's increasingly rare. I just ordered enough of the original pattern yarn to complete my sweater, as it is working up nicely. I couldn't be more thrilled.

I recently ordered Purl Soho Dk Cone. Wow! I really like the cone. I can grab my needle’s and cone sit down and knit until my arms tire out. I will be buying the Purl Soho Cones for all my big projects.

Love your yarns! Great website and customer service. I also use your patterns to make my projects with your beautiful yarn. Thank you!

LOVE the yarns and patterns Purl Soho offers.

The yarn I ordered came quickly. Shipping costs were reasonable. The yarn itself is exactly what I wanted, soft, and easy to knit.

I've ordered from Purl Soho a couple of times and I always get exactly what I expect, when I expect it. I feel like they make a lot of effort to represent colors accurately on their website and the quality of the yarn always lives up to the premium price. But this week their customer service really went above and beyond to help me out so I can finish a gift on time. So many of our commercial interactions are with big, soulless corporations these days, where you're lucky to get an automated response. You can imagine my surprise when I heard from an actual person! Zha Zha found what I was looking for, set it aside for me, and made sure I'd be able to receive it in time to finish the gift I'm working on. I really appreciate the excellent customer service! I will definitely be shopping with Purl Soho again in future.

The employees at Purl SoHo are amazing! I ran out of yarn that had been discontinued and they were able to check their stock and send me more of the same color. Now I am able to finish my sweater. I can't thank them enough!

Shipped quickly! Yarn is beautiful and all from the same dye lot. Very happy with my purchase.

Customer service is top rate. They always respond to my cries for
help when I struggle interpreting a pattern’ instruction. Highly recommend Purl SoHo.
Frances Tessier
Vancouver, B.C.
Canada

The customer service answers questions so quickly and thoroughly. I love the free pattern ideas. I love the color choices and look forward to using the yarns I have purchased.

Loved the yarn I ordered. I have wanted to buy year from them for a long time, but was waiting for the right project. Shipped soon. Loved the packaging and the special mini ball of yarn as well.

* Web site is easy to navigate with great information on all the products listed
* Ordering on line is a breeze and shipping is quick and reasonable
* A nice selection of yarn and patterns to be tempted by :)
Thank you for all you do Purl Soho
Makers appreciate your services

This is my 3rd order of yarn for the Natures palette blanket.
After I completed my first blanket, I vowed to give it to the first of my children that liked it.
Of course I promised to make a blanket for each of them.
Each time they ask for exactly the same blanket!!
Only 2 more children to knit for. 🫣

I love the pattern, so clever and I love the way you transition from one colour to another.
The yarn is beautiful to knit with, feels so lovely on my needles.
Yarn arrives, perfectly packaged and ready for winding.
Many thanks to all those people who play a part in my yarn journey.
Stay tuned for next blanket..

Rich colors. Shipped in a very timely manner.

The yarn is fabulous and the customer service, outstanding. Im excited to get started on the classic knit beret.

The Yarn is just right. The tweed is perfect. The sale price really helped! The colors are great!

The cone of pure cotton is fabulous. I’m making the tin ceiling throw for a baby blanket. I’m so looking forward to no knots! I hope the cone delivers, and is indeed one long “knotless” strand. It’s knitting beautifully….no splits. Very nice yarn!

My yarn is amazing. Golden Berry Alpaca. I’m still petting it. However I know what it’s going to be. ❤️

I ordered 6 balls of the Novella yarn and I find it is so soft and easy to work with and the colors are absolutely gorgeous. I am just completing a triangular scarf using Sea Urchin. Thank you for an excellent product!