Purolator Reviews 7,279

One of the worst companies I have ever dealt with from the delivery driver to two customer service agents on the phone to the person at the pick up desk where I had to go and get my package after the delivery driver refused to follow clear delivery instructions. STAY AWAY!!!

I have never had a good experience with purolator. This time there was an error with the address they had and I corrected it as soon (which was also a pain, tried calling and would be redirected to the live chat which was awful) as I got the message but then kept getting the notification for the next week that there was an issue. Kept going through the process and was told it would be redelivered but nope they went and sent it back to the sender 🙄 In the past have had issues with them “attempting” to deliver and giving up after one try and they just blatantly ignored all delivery instructions and never even attempted to access the building.

Worst courier company of all time! If I could give it zero I would. Estimated delivery is nonsense and at some point your shipment just dissappear from their tracking. Customer Service knows even less. Why are they still in business???

Worst company and customer service ever. Suppose to deliver express package in 1 day from Ontario to Calgary.. its been a week and tracking says delayed due to connection. Funny part is its been sitting in calgary for 5 days.
I wouldn't order from anyone online who uses purolator as their courier.

My package was supposed to be delivered on Feb 19th but reached st johns processing facility Feb 25th. Then sat there until March 6th. When I called they couldn't find it. Then on the Feb 6th they stuck it in the mail. I will never use you guys. Never ever. Your customer service hardly speak English. I give your company a 0 across the board.

It is getting worse by the day. Had a package supposed to be delivered on Thursday, really important one. When they got to my building, couldnt find the buzzer, no harm, there is no buzzer (broken). The driver could have called, or even drop my package at one pick up location. Instead, he put the delivery as missing information at 1PM of the same day. I message purolator and asked to have package change for pick up (their warehouse is about 10 min from my place). They confirm and gave me a ticket. 1 day passes by, system still hasn't updated. Got in the chat again, now it is friday afternoon. and They say will take another business day to update the system. meaning I may be able to pick it up with luck on Monday, most likely on tuesday. therefore, 5 days delay on a package that is really important. I broke my phone, samsung sent a kit to send to samsung repair. thats what is in the package. So it means 5 more days without a phone, can you imagine the nightmare? adding up to samsung "time to fix" I will stay half a month without a phone because purolator could not bother to have comon sense

I am writing to express my disappointment with the service I have received regarding a delivery that I have been waiting for for over a week.

During this time, I contacted customer service several times hoping to receive accurate information or a solution. Unfortunately, I was given incorrect information which created false expectations about the delivery timeline. This has been extremely frustrating, especially as this package is very important.

What I found particularly concerning was that during one of my calls, an agent asked me to stop calling. I found this response to be quite rude and unprofessional, as I was simply trying to ensure that my package had not been lost.

Overall, I am very dissatisfied with this experience. I expected clearer communication and better support from your customer service team.

Worst experience of my life. Bad customer service and bad overall service. Didnt even pick my express package up and so it didnt come when it was supposed to.

As a business owner of 10 years shipping throughout USA and Canada, Purolator was a fallback when Canada Post was not reliable due to strikes. Now, over the last year of Trump tariffs 2025, Purolator has been adding fees and taxes (tariffs that are supposed to paid by the American customer, not the Canadian supplier) more than 6 months after the shipments were made. These are fees and taxes that were waived by UPS (the company that Purolator hands off to in the US). Our products are CUSMA compliant. I have maintained contact with our liason, but he keeps saying that their teams are working on the issue.... For the last 7 months they have been adding extra shipping fees to our Machool shipments saying that the dimensions are double what they actually are. So far, Chit Chats have been a company saver, so anyone reading this, go there.

This is the absolute, worst delivery company ever. I live in a bit of a remote area but still get deliveries from Fedex, UPS, Loomis, Intelcom... all of them! Except of course, Purolator. They actually tell stores that they do deliver to my address and leave my packages at their drop off points and the nearest one to my house is 40 minutes away, and if that one happens to be closed, they'll leave it even farther away, so I have to drive long distances to pick them up. This is completely unacceptable and I encourage everyone to pursue them legally like I am.

Tired of Purolator. It’s a shame so many stores still use this service. Not a single one of my packages has ever been properly delivered, they don’t bother trying to access the building, ring once just to pretend they tried, and leave a notice. This time was no different. I ordered from Columbia and wasn’t given the option to choose a different carrier. To make matters worse, the pickup location they use is a run-down corner store in a sketchy area near a shelter. Absolutely unacceptable experience from start to finish.

Unreliable service, especially for express deliveries. The customer support was extremely disappointing and unhelpful. Overall, a very frustrating experience.

On two different occasions Purolator lied and said they attempted to deliver my parcel and I ended up having to go an pick up the parcel at a Purolator outlet. On both of those cases I was home, specifically waiting for a pick up. On another occasion, they said my item was delivered when it was not. NO ONE came to our door which security cameras can verify. Today, however, the parcel I was expecting arrived during the time period (8 a.m. to 9 p.m.) given. I am very grateful and relieved. Hopefully, that means their service has improved, as I need to make a second order from the same company who uses Purolater within the next few months. If my next order is successfully delivered, I will give a much better rating.

If I could give -1 star I would!

Why does Purolator suck so much at doing their job? Called 4x and still can’t get my address right!!! A simple task. This is next level incompetence.

Worst delivery company

Worst of all delivery company which I ever seen. Everything is disgusting. I received packages by Purolator 4 times, and they never delivered package by one time. They always find reason to not deliver package, and always run away without any notice, no phone calls, no stickers, no email. And when you're understand that package won't be delivered you start to call or chat with them. Chat it like they were 15 years ago, answer only on very simple questions and always drop chat. When you call them, similar quality robot answers, and you have to say him 10 times that you want to speak with agent. And after 1 hr of wating time you speak with agent, provide to agent all information which they had before, and may be next business day, you won't be in washroom when package is arrive you'll get it. They don't wait more than 30 seconds.
I discuss with shipper change delivery company.
Don't recommend to use them for delivery to everyone.

Had an email message from Purolator at 8 this morning, "package will be delivered today. " 8:30 tonight got a message from them, "unable to deliver package due to bad weather. Will try again tomorrow. " it was sunny and clear across all of Southern Ontario today. Package coming from Etobicoke to Port perry. I don't get it 😕 And the bonus to this story is that one of their large vans was on my street at 4:30 today! I guess that driver didn't get the weather warning. Just an update, I was supposed to receive another package today. I went to tracking. The number that PUROLATOR provided doesn't exist. Gotta love it. Just another update to this ongoing saga with this crap company. I ordered the same part yesterday, from a different vendor with a different courier. It arrived today, as promised. Purolator tracking says there's won't arrive for another 6 days, from about an hour away. Hey, Purolator, smarten up!!! Read what all of these people are saying and do something about it. Never mind the stupid responses. People don't need to hear from a social media coordinator, they need you to fix your company.

I wish I could give 0 stars. I’ve never written a review before, but this has to stop. I don’t understand why stores continue to use Purolator when they’re the worst courier service in Canada. I have never once received a package from them on time or delivered to my home!! Their customer service never answers the phone. Writing this now with no idea where my package is or when it will arrive.
Avoid Purolator at all costs!

Empty packaging delivered. Claim for lost contents denied. No other resolution offered. Terrible customer service and slow responses to inquiries. Will not ship with them again.

Would give 0 star if I could. My package has been with them since February 19th and they have not delivered it. ANOTHER day and my delivery is being delayed due to bad weather? It’s not bad weather out. It’s 3 degrees out right now