PurrfectlyYappy Reviews 

238
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Terrible customer service, do not reply to their online form messages/queries, social media or direct emails. I have been trying to contact them for 5 weeks but am giving up. Won't order from them ag... See more

Rated 1 out of 5 stars

If I could give no stars I would. This brand is reporting my reviews and having them taken down off all online sites. Horrible service, don’t comply with trading and consumer rights, will waste you... See more

Rated 3 out of 5 stars

Would love to rate higher, however, order took 1 full week to arrive. After calling them, it appears they take pre-orders for products and once they have enough orders, then place order for product. W... See more

Rated 4 out of 5 stars

Ordered 2 dog bowls. Bowls are excellent for my frenchie. However I was not impressed with time it takes for delivery after placing my order, 6 days is too long when you're paying almost £6 for delive... See more

Company replied

Company details

  1. Pet Store

Written by the company

At PurrfectlyYappy.com, we pride ourselves in sourcing the best products for your pet, home and human. If you're a pet owner or an animal lover, we have something you'll love. We believe that this, combined with our years of experience, makes us a little different from everyone else. We invest a lot of time looking for high quality brands that you'll love, so there is something for everyone (and every pet) in one place. We're always adding new products to keep you and your pet up to date with the latest brand innovations.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(238)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid like the plague

My order was supposed to ship in 3-6 days. This hasn't happened. No idea what's happening with my order I have emailed them 3 times but no reply

May 31, 2021
Unprompted review
Rated 2 out of 5 stars

Not overly happy

Not overly happy - delivery price is really expensive, they don’t except refunds the item I ordered was too small - not a great description of item, no paperwork with the item. Customer service did get back to me quickly but I wouldn’t use again

May 5, 2021
Rated 5 out of 5 stars

Fabulous service from Purrfectly Yappy

Fabulous service from Purrfectly Yappy, after placing an order I was informed that there would be a delay with part of my order, I was given a choice of refund, delayed item and despatch others or wait and post all items together.

I chose to wait - as soon as it was in stock they shipped it out informing me by email - great communication and delivery was within a couple of days of confirmation.

Both collars and lead arrived, great quality and great value - perfect thank you

April 20, 2021
Rated 1 out of 5 stars

Won’t use this site again

Having hunted various websites for a specific waterproof dog jacket - I finally found one on this site in the size I needed. Put it in the basket paid and received confirmation of my order and an approx delivery date of 3-5 days. After a week I then received another email telling me that they had no stock and my order had been cancelled. They obviously don’t update there stock levels on the website - disappointed

April 9, 2021
Rated 5 out of 5 stars

Ordered an item on the 25/02

Ordered an item on the 25/02, order didn't arrive in 3-6 working days as stated, I chased the order on the 08/03 and received on automated email on the same day with no apology, saying it had been shipped. I received thd order on 10/03, but item was badly damaged, broken in bits, due to inadequate packaging. I emailed on the 10/03 to let the company know, and as I had not received a reply, I sent a message on messanger on the 12/03.... its the 14/03 today, and still no response. However, when I phoned today and explained what had happened, I was refunded straight away, and so the issue was resolved swiftly. Thank you.

March 14, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look