Terrible customer service, do not reply to their online form messages/queries, social media or direct emails. I have been trying to contact them for 5 weeks but am giving up. Won't order from them ag... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could give no stars I would. This brand is reporting my reviews and having them taken down off all online sites. Horrible service, don’t comply with trading and consumer rights, will waste you... See more
Would love to rate higher, however, order took 1 full week to arrive. After calling them, it appears they take pre-orders for products and once they have enough orders, then place order for product. W... See more
Ordered 2 dog bowls. Bowls are excellent for my frenchie. However I was not impressed with time it takes for delivery after placing my order, 6 days is too long when you're paying almost £6 for delive... See more
Company replied
Company details
Written by the company
At PurrfectlyYappy.com, we pride ourselves in sourcing the best products for your pet, home and human. If you're a pet owner or an animal lover, we have something you'll love. We believe that this, combined with our years of experience, makes us a little different from everyone else. We invest a lot of time looking for high quality brands that you'll love, so there is something for everyone (and every pet) in one place. We're always adding new products to keep you and your pet up to date with the latest brand innovations.
Contact info
The Old Print House, 62 High Street, GU24 8AA, Chobham, United Kingdom
- support@purrfectlyyappy.com
- www.purrfectlyyappy.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed order 5th June received on 12th…
Placed order 5th June received on 12th June.
I was told on 8th June that order will sent that day.
Customer service no reply to my email.
Great website and really quick…
Great website and really quick delivery. Definitely will use again.
Avoid like the plague
My order was supposed to ship in 3-6 days. This hasn't happened. No idea what's happening with my order I have emailed them 3 times but no reply
I paid £5 for delivery which was in 3-6…
I paid £5 for delivery which was in 3-6 working days and I ordered on 30th April and it has only just been shipped on 11th May! I chased customer service for my order and I still have note received a reply.
Lovely doggy cake
Lovely cake, perfect for our pups birthday! Will order from them again in the future.
Not overly happy
Not overly happy - delivery price is really expensive, they don’t except refunds the item I ordered was too small - not a great description of item, no paperwork with the item. Customer service did get back to me quickly but I wouldn’t use again
Loved the products but around a week to…
Loved the products but around a week to email re dispatch and delivery perhaps used to Amazon prime and next day delivery but great choice of products on web site.
Fast delivery and really pleased with…
Fast delivery and really pleased with the cat scratching post - ideal size for our 2 cats
Fabulous service from Purrfectly Yappy
Fabulous service from Purrfectly Yappy, after placing an order I was informed that there would be a delay with part of my order, I was given a choice of refund, delayed item and despatch others or wait and post all items together.
I chose to wait - as soon as it was in stock they shipped it out informing me by email - great communication and delivery was within a couple of days of confirmation.
Both collars and lead arrived, great quality and great value - perfect thank you
Quick service and I am really happy…
Quick service and I am really happy with the quality of my new scratching post.
Very happy with the quality of the…
Very happy with the quality of the water bottle and the sling for it, plus the speed of delivery.
Won’t use this site again
Having hunted various websites for a specific waterproof dog jacket - I finally found one on this site in the size I needed. Put it in the basket paid and received confirmation of my order and an approx delivery date of 3-5 days. After a week I then received another email telling me that they had no stock and my order had been cancelled. They obviously don’t update there stock levels on the website - disappointed
I haven’t received it!
Good clear communication from the…
Good clear communication from the supplier, very happy with the end product although my dog isn’t quite sure yet :)
Ordered an item on the 25/02
Ordered an item on the 25/02, order didn't arrive in 3-6 working days as stated, I chased the order on the 08/03 and received on automated email on the same day with no apology, saying it had been shipped. I received thd order on 10/03, but item was badly damaged, broken in bits, due to inadequate packaging. I emailed on the 10/03 to let the company know, and as I had not received a reply, I sent a message on messanger on the 12/03.... its the 14/03 today, and still no response. However, when I phoned today and explained what had happened, I was refunded straight away, and so the issue was resolved swiftly. Thank you.
The product I ordered was out of stock…
The product I ordered was out of stock the team did their utmost to send me a replacement, quick response and delivery, the item is perfect good quality good size good price well worth it, my girl can not longer rush her food thank you
Dog collar and lead
The product was just what we wanted, delivery was excellent, what more can I say.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








