I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
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Review summary
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I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
348 reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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wrong size caster was sent
wrong size caster was sent. they are not the same size as what is already on the unit. too small. the caster i need is about 1.5 inches across, what was sent is 1and 1/8 inches across.
March 17, 2025
Reply from Pyle Audio
Hello Tina, we’re sorry to hear that the caster you received was the incorrect size. That’s certainly not the experience we want for our customers. Please contact our customer support team at (1) 718-535-1800 so we can assist you in getting the correct part sent out as quickly as possible. Thank you for bringing this to our attention!
Had to email a few times to get the…
Had to email a few times to get the gift for purchasing a paddle board but they did send it and it’s a very nice seat that goes with our paddle board we bought. Price was good and quality is good!!
March 19, 2025
the units I received will not work for…
the units I received will not work for what I needed them for, I have asked for return help but have not heard back from anyone..
March 17, 2025
Reply from Pyle Audio
Hello Gene, Thank you for your feedback, and we’re very sorry to hear about your experience.
We apologize for the delay in getting back to you. Please rest assured that we’re here to help resolve this. Kindly reach out to our customer support team at (1) 718-535-1800 or submit your request through our contact page: links.pyleusa.com/Contact, and we’ll make sure your return request is handled promptly.
We appreciate your patience and the opportunity to make this right.
Im an audio file and for the price…
Im an audio file and for the price these speakers sound great in my ceiling
March 19, 2025
Prompt response
March 7, 2025
Very fast response and great customer service
I'm in the early stages of starting my own fitness company, had some packaging issues and the customer service took incredibly good care to fix the issue.
We can't wait to expand with Apollo and Pyle
March 18, 2025
Replacement for the PDA7BU remote
Received your replacement for the missing remote of my PDA7BU, but I was charged a total of 7.16€ for VAT in Spaninsh customs. Maybe you should have declared it as a Sample of non-commercial vale, or else with an Invoice of 0 value. Thanks anyway for providing a solution.
March 11, 2025
Had a speaker fail under warranty
Had a speaker fail under warranty. It was promptly replaced by Pyle. Great customer service
March 17, 2025
Fast Support
It's nice to find a company that stands by its product and provides quality and fast support, thanks.
March 13, 2025
Where is it
As of March 24, I haven’t gotten the item yet. Last time I checked, it was still sitting at your location, waiting for the post office to pick it up.
March 17, 2025
Reply from Pyle Audio
Hello Jeff. We’re very sorry for the delay and the frustration this has caused. We understand how disappointing it is to be waiting on your order. It looks like your package is still awaiting pickup by the carrier, and we’re actively following up to make sure it gets moving as soon as possible.
In the meantime, if you’d like direct assistance or a status update, please feel free to contact our customer support team at (718) 535-1800.
We truly appreciate your patience and thank you for choosing Pyle.
The seat doesn’t appear to be as large…
The seat doesn’t appear to be as large as the picture. The chair itself is ok but the built in guitar stand is not dependable for me guitars as they are expensive. It felt like it the neck would slide off the seat cushion.
March 17, 2025
The product has been great
The product has been great! We purchased the product a year ago to replace an outdated receiver. It's suited our needs well. Easy to use and provides great sound. When we purchased the product there was an incentive for a free microphone. Although that's not what motivated us to buy it, it was an incentive and always nice to receive a free bonus product. It took ONE YEAR to get the microphone, but it was finally delivered :)
March 14, 2025
Looks great but does not meet basic requirements
The guitar color was great but when I tuned the guitar the lower string broke. I used the same tuner that was recommended to be used in the notes that came with tht package. The neck is bent as well. When I was able to tune all the strings there is significant gap between the fretboard and strings towards the higher frets. Not what I expected.
March 14, 2025
Reply from Pyle Audio
Hi Prafulla. We’re sorry to hear about your experience with the guitar. That definitely doesn’t meet the quality standards we aim for. String breakage and neck issues are not expected, especially right out of the box. We’d like to help resolve this for you—please reach out to our customer support team at (718) 535-1800 so we can make it right. Your satisfaction matters to us, and we appreciate your feedback.
Purchased a 4-mode portable AC
Purchased a 4-mode portable AC. The unit works fantastically for the area. One of the casters broke during shipment. I contacted customer service, and they replaced the caster. I'm incredibly happy with my purchase.
March 11, 2025
they send me the wrong microphone
March 11, 2025
Reply from Pyle Audio
Hi Gilfredo, We’re very sorry to hear that you received the wrong microphone. That’s certainly not the experience we want for our customers. Please reach out to our customer service team at (718) 535-1800 so we can quickly correct this issue and send you the correct item. We appreciate your patience and the opportunity to make things right.
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