Pyle Audio Reviews 348

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the reasonable pricing of products, finding them to be a good value for the cost. The quality of the products receives mixed opinions, with some finding them to be well-made and performing as expected, while others report issues with durability and functionality. However, a significant number of people express dissatisfaction with customer service, citing slow response times, unhelpful interactions, and difficulty reaching a human representative. Some customers also experienced issues with products not working out of the box, receiving damaged items, or finding that the product did not match the advertisement.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising products as wonderful,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising products as wonderful,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as "terrible" and... See more

Price

People report positive experiences with price, often noting that products are offered at fair, reasonable,... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting that emails and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more

Rated 4 out of 5 stars

I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more

Rated 4 out of 5 stars

It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more


Company details

  1. Electronics Store
  2. Electronics Company
  3. Hi-fi shop
  4. Home Audio Store

Written by the company

Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.


Contact info

3.4

Average

TrustScore 3.5 out of 5

348 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fair price

Fair price, good web site, and fast shipping!

March 25, 2026
Pyle Audio logo

Reply from Pyle Audio

Thank you for your feedback. We are glad to hear you had a great experience with our pricing, website, and shipping.

Rated 1 out of 5 stars

Customer satisfaction is not their focus

I have had decent success with some pyle products in the past. But I recently purchased a wireless PA microphone for $75. Pulled it out and tried to use it. The wireless headset worked fine, but the handheld microphone did not. I reached out to customer service, they said it sounded like it was faulty and said they would send out a replacement right away. I would just need to return the current item. I sent it back, with no email confirming they sent out a replacement. After 2 weeks, I reached out again about when the replacement would come, and they said they are now looking at my unit, and will determine whether it will be fixed or a replacement sent. That is not what the representative told me and I have email proof. I told them i am sick of waiting and i want a refund for the item. Well, now after a month and ignoring my refund request, they say there is nothing wrong with it and they are sending it back. I will probably now get a used unit, instead of the new one I paid for, and I am furious that they are ignoring my request. Do not buy, there products are junk. There customer service is terrible, and the warranty techs do not know what they are doing. Stay away at all costs!!

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

The receiver is not compatible with the…

The receiver is not compatible with the Firestick remote for volume control, making it a pain to constantly be switching remotes. And if I use the HDMI port on the receiver for the Firestick, there is no picture on the tv even though all the settings are correct.
I requested a callback and chat with customer service and no one has ever responded.

February 23, 2026
Rated 5 out of 5 stars

Kip's man cave sound system

For the money, this stereo sounds amazing. It's a perfect companion for my TV in my little man cave bedroom I was a little concerned because the day I turned it on the display lighting went crazy and I couldn't make out which mode it was in but I turned it off and unplugged it and it's fine now. It's been working great! Sounds awesome! The blue lights are kind of nice too. Got here pretty quick

February 2, 2026
Rated 1 out of 5 stars

Customer service needs to be way better

I have not received my latest order yet which is a microphone and I’m assuming that will be fine but overall customer service has been very poor. I’ve had to call three or four tines and each time there is a 20+ minute wait. In one situation I asked the representative to cancel part of an order I had literally just placed because I had ordered too many items. They said they would take care of that and that did not happen. So I emailed customer service and asked for some return labels and after two days that did not happen either. I then had to call customer service again to get the return labels. Customer service definitely needs to be way better in my opinion

January 26, 2026
Pyle Audio logo

Reply from Pyle Audio

Hi Mark,

Thank you for your honest feedback, we’re really sorry to hear about your experience and understand how frustrating that must have been.

Long wait times and delayed follow-ups are not the standard we aim for, and we truly apologize for the inconvenience this caused you.

We’re actively working to improve our response times and internal processes so situations like yours don’t happen again. If there’s anything still unresolved or you need further assistance, please don’t hesitate to reach out directly to support@pyleusa.com or call us at 1-718-535-1800, we’ll make sure you’re taken care of promptly.

Thanks again for sharing your experience. Your feedback helps us improve.

Rated 1 out of 5 stars

Terrible experience with pLyle usa

Terrible experience with pLyle usa. Bought a radio boombox that is supposed to be 120watts. I swear it sounds like it it's 15 watts at the most . No bass in these speakers. The fm picks up almost no stations because the radio has no antenna. What kind of company makes radios with no antennas or ways to add one. Plus the speaker screams full blast every time you turn it on. I messaged them before I got the item if it was a used item or new since the price was low. As soon as I got the package I could tell the box was taped up with yellow color tape that obviously was an open box. Man this wa the worst radio purchase I ever made. Even the 1$ radios work better.. crazy these companies are allowed to rip people off

January 25, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Richie,

We’re very sorry to hear about your experience with the boombox. This definitely isn’t the kind of impression we want to leave, and we truly understand your frustration.

All of our products are intended to be brand new unless clearly marked otherwise, and we take reports of open-box or damaged packaging seriously. We’d like to look into this further, especially regarding the sound quality, FM reception, and packaging concerns.

Please reach out to our support team at support@pyleusa.com or call us at 1-718-535-1800 so we can assist you directly. We’re here to make it right and ensure you get the product experience you expected.

Thank you for bringing this to our attention, your feedback helps us improve.

Rated 2 out of 5 stars

bonus gift never delivered

never received the bonus gift promised

October 6, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Roger,

Thank you for your feedback, and we’re sorry to hear you didn’t receive your bonus gift.

We’re currently checking into the issue to better understand what happened. In the meantime, if you need assistance or have any questions, please don’t hesitate to reach out to our support team at 📞 1-718-535-1800 or 📧 support@pyleusa.com. We’re here to help!

We appreciate your patience and the opportunity to make things right.

Rated 1 out of 5 stars

THEY LIE ABOUT SHIPPING TIME!!!!

I ordered a Snow tube to pull behind an atv in our upcoming snow storm. Pyle said I would receive my order on 1/22 or 1/23. Snow storm coming 1/24. This is the ONLY reason I ordered from here because they said I would receive it before the storm. Now they say delivery on 1/28. There will be no snow left. Don't lie to your customers just to make a sale. DO NOT ORDER FROM PYLE.USA

January 22, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Brian,

We’re truly sorry to hear about your frustration and the shipping delay. We understand how disappointing it is to plan for something and not have it arrive on time, especially when you ordered specifically for the snowstorm.

Our estimated delivery dates are based on carrier-provided timelines, and we do our best to meet them, but unfortunately, delays can sometimes occur due to factors outside our control, especially during high-volume shipping periods or severe weather conditions.

We never intend to mislead our customers, and we sincerely apologize for the inconvenience this has caused. If the order is no longer useful, our support team is here to help you with a return or refund, just reach out to us at support@pyleusa.com or call us at 718-535-1800.

Your feedback is important to us, and we’re actively working to improve the accuracy of our shipping estimates.

Thank you for bringing this to our attention.

Rated 2 out of 5 stars

Liked the little Stereo Amp I…

Liked the little Stereo Amp I purchased, but tried to get an issue resolved for registering the product within 7 days, which was supposed to send me a FREE Gift. However even though I tried several times to register the website would not let me. So therefore they said I didn't qualify for probably a $5 gift.

January 5, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Rick,

We’re glad to hear you liked the stereo amp and thank you for your support!

We’re really sorry to hear you had trouble with the registration process. That’s not the experience we want you to have. Please reach out to our support team at support@pyleusa.com or call us at 1-718-535-1800, and we’ll do our best to make it right for you.

Rated 1 out of 5 stars

We're trying to do a warranty claim

We're trying to do a warranty claim. Finally, talk to somebody after two weeks. But then they never sent the link. So I can fill out the paperwork for the warranty. This place is a pile.

January 9, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Kevin,
We’re very sorry to hear about your experience and understand how frustrating this must have been.

To submit a warranty claim, the first step is to register your product on our website:
https://pyleusa.com/pages/registration

Once registered, you can either call our customer support team at 1-718-535-1800 or email us at support@pyleusa.com to proceed with the warranty claim.

Your case is already in process. However, if you still need assistance, feel free to reach out to our support team, we’re here to help.

Thank you for your patience and we appreciate the opportunity to improve your experience.

Rated 5 out of 5 stars

2000 watt surround sound receiver review

I am still trying to figure out all the intricacies of operation! I must say that everything I have tried so far has worked well for me! Also being that the receiver I bought has 2000 watts which seems to be plenty of power to grind out some good old rock and roll! Thank you very much!

December 27, 2025
Rated 4 out of 5 stars

A good product

I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.

December 1, 2025
Unprompted review

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