I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
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I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
348 reviews
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Replied to 92% of negative reviews
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Possibly the poorest support I've encountered thus far
Bought a PPHP844B Wireless BT Loudspeaker with built in rechargeable battery.
Out of the box, the sound is very tinny and needs alteration, fortunately there is an EQ button, unfortunately there are no instructions on how to activate and change the settings.
Contacted their support online to wait for nearly 30 minutes to not get a response,
A poor enquiries website, which roughly every three minutes insisted I verified myself as human! Whilst I appreciate that I, like so many extra terrestrials, change our physical state frequently, we normally stay in one or the other for a minimum of 20 minutes...
Poor quality product (so far, I am happy to be proven wrong).
Not my first dalliance with US support offerings, but by far the worst so far.
December 5, 2025
Unprompted review
Reply from Pyle Audio
Hi Liam,
Thank you for sharing your feedback. We’re sorry to hear that your first experience with the PPHP844B speaker and our support system wasn’t smooth. The sound shouldn’t feel overly tinny out of the box, and we understand how frustrating it is when chat doesn’t connect and website verification interrupts the process.
Regarding the EQ feature, pressing the EQ button cycles through preset sound modes, and each press will adjust the audio automatically. We also provide manuals on all product pages, and you can find the manual for your speaker here: http://manuals.pyleusa.com/PDF/PPHP844B.pdf
If you’d like help fine-tuning the sound or confirming the unit is working properly, please reach out to support@pyleusa.com or call (718) 535-1800 and we’ll be happy to assist.
We appreciate the feedback and the opportunity to improve your experience.
Great experience.
Ordering was very easy. Product information was detailed. I was pleasantly surprised at the short delivery time.
November 24, 2025
Excellent product
The product came in good shape and is as advertised, sturdy, like all Pyle products I've owned are. The delivery was quick with no problems. Thanks.
November 24, 2025
I WANT MY FULL REFUND.
October 27, 2025
Reply from Pyle Audio
Hi Joseph,
We’re sorry to hear about your experience. One of our agents will be reaching out to you shortly via the phone number associated with your order to ensure this is resolved as quickly as possible.
If you need immediate assistance, feel free to reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly.
Thank you for your feedback
Bought a reciever from this company and…
Bought a reciever from this company and the mics quit working they no longer have the mics so you have to purchase a new reciever I don’t recommend this company at all and it takes them weeks to get back to you
November 7, 2025
Unprompted review
Reply from Pyle Audio
Hi Victor,
We’re sorry to hear about the issue with your receiver and the experience you had with our support team. We understand how frustrating it can be when a product doesn’t perform as expected and replacement parts are not readily available.
While some older or discontinued models may have limited mic availability, we always aim to provide alternative solutions or upgrade options whenever possible.
Please reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly.
Thank you for your feedback, it helps us improve both our products and customer experience.
Seems great!
I definitely didn’t measure my ceiling correctly and had to order more extensions, but now that I have it correctly set up it feels strong and safe and I think I’m very happy with it! The site was easy to use and had great prices! It was easy to set up and came in a nice small box that was easy to carry!
October 16, 2025
Great little microphone :)
Great little microphone :). Impressed with such an approachable microphone for recording stuff
October 21, 2025
The cost to return the product was half…
The cost to return the product was half of what is cost the unit was alittle over 200.00 dollars, and it cost me 100.00 to ship it back because I can not use it.
That is extremely bad business and at this point I will never recommend your store, unless you make it right.
October 27, 2025
Reply from Pyle Audio
Hi Scott,
We’re truly sorry to hear about your return experience and understand your frustration with the cost. We always aim to make the return process as fair and smooth as possible.
Unfortunately, we don’t have control over return shipping rates, especially for heavier items. In this case, you returned a portable AC unit, weighing 52 lb and can incur high shipping costs depending on the carrier and your location. That said, we’d still like to review your case and see how we can help.
Please contact us at support@pyleusa.com or call 1-718-535-1800 with your order details. We’ll do our best to make this right.
Thank you for your feedback and for giving us the opportunity to improve.
Device arrived damaged
Device arrived damaged. Discovered when taken out of factory box.
October 27, 2025
Reply from Pyle Audio
Hi Walter,
We’re very sorry to hear that your device arrived damaged. That’s absolutely not the experience we want for our customers.
Please contact our support team at support@pyleusa.com or call us at 1-718-535-1800 with your order number and a photo of the damage. We’ll work quickly to resolve the issue with a replacement or refund.
Thanks for bringing this to our attention and again, we apologize for the inconvenience.
Trying to get form is difficult
Trying to get form is difficult - COVER MY MEDS never works for this office and we refuse to use it
October 27, 2025
Reply from Pyle Audio
Hi Mary,
It looks like this review may have been intended for a different company or service, as we are not affiliated with CoverMyMeds or any medical office.
If you need assistance with a PyleUSA product or order, feel free to reach out to us at support@pyleusa.com or call 1-718-535-1800 We’re happy to help.
Your product sounds great
Your product sounds great. The mounting system sucks. Maybe a hose clamp setup to fit many sizes of bar?
October 23, 2025
The United States does not have a floor…
The United States does not have a floor flange kit for this brand of toilet 🚽 so I had to send it back.
October 17, 2025
Reply from Pyle Audio
Hi Deborah,
Thank you for your feedback, and we’re sorry to hear that the floor flange kit wasn’t compatible with your setup.
We understand how frustrating that can be, and we appreciate you giving the product a try. Our team is always working to improve compatibility details and provide better guidance during the shopping experience.
If there’s anything we can do to help or if you have any questions about future purchases, feel free to reach out to us at support@pyleusa.com or call 1-718-535-1800.
I have many items from PYLE
I have many items from PYLE, and I have been very happy with all of them!
October 21, 2025
American Company ..Chinese made
Thank you all.. pretty fast service as promised I appreciate you all being American company but do not appreciate the Chinese product but the product works fine thank you
October 22, 2025
Products that work new out of box still wilnot work and need a new one or money back ....
The radio will not work new out of box I need a new one or a refund all I got now is a pretty paper weight when txt support thay wanted to charge me a membership fee I don't want to be a member ...I need the product to work so I need a new one sent or a refund I will not except anything less very disappointed the way it is now
October 20, 2025
Reply from Pyle Audio
Hi Ron,
We’re really sorry to hear that your product didn’t work right out of the box, that’s definitely not the experience we want for our customers.
You should never have to pay any kind of membership fee to receive support or warranty service. We’d like to look into this right away and make it right for you, whether that’s a replacement or a refund.
Please contact our support team directly at support@pyleusa.com or call us at 1-718-535-1800 with your order number. We’ll prioritize your case and work toward a quick resolution.
Thank you for bringing this to our attention and again, we apologize for the frustration.
I installed it and it’s not working
I installed it and it’s not working. Sent the email to the customer service no reply.
October 22, 2025
Reply from Pyle Audio
Hi Mike,
We’re sorry to hear that your product isn’t working as expected, and we apologize for the delay in response from our support team.
We’d like to help resolve this as quickly as possible. Please email us at support@pyleusa.com or call us directly at 1-718-535-1800 with your order number, and we’ll make sure your issue gets the attention it deserves.
Thank you for your patience, and we appreciate the opportunity to make this right.
The guitar was nice for the price but...
The guitar was nice for the price, what I didn't like was there's only one knob for the strap, not one by the neck. Tying the front strap on the neck is ridiculous. Would it have cost that much more to just add one. The strap was very flimsy also.
October 20, 2025
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