I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
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Review summary
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I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Good quality at an affordable price
Good quality at an affordable price. Great for gifting or for personal use. Would recommend Pyle Audio to anyone.
October 13, 2025
i have called your company 3 time
i have called your company 3 time. I have emailed your company
PL-89784 IS MY ORDER #
Please send me a written warranty in a timely manner thank you in advance.
September 25, 2025
Reply from Pyle Audio
Hi there,
We’re sorry to hear you’ve had trouble reaching us and appreciate you bringing this to our attention. We’ve located your order and can certainly help with your warranty request.
If you haven’t already, please register your product at https://pyleusa.com/pages/registration This step activates your warranty and ensures you receive proper documentation and support.
Once completed, our support team will send your written warranty confirmation promptly.
Thank you for your patience, and we appreciate the opportunity to make this right.
Easy website good prices.
October 13, 2025
It has great sound
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on, I have to go to the equalizer. It just does not remember or there’s no way to save the settings.
October 1, 2025
Reply from Pyle Audio
Hi James,
We’re truly sorry for the trouble you experienced trying to cancel your order, that’s not the level of service we aim to provide. Our team was temporarily closed during the recent holidays, which may have delayed responses, but we’re now back and handling all pending requests.
Please contact us at support@pyleusa.com or call (718) 535-1800 with your order details, and we’ll review your refund right away.
Thank you for your patience and for allowing us the chance to make this right.
Exactly what I needed reasonable price
Exactly what I needed reasonable price, fast shipping.
October 10, 2025
Great product and service
October 17, 2025
I sent a message about this order and I…
I sent a message about this order and I never received a response
October 10, 2025
Reply from Pyle Audio
Hi there,
We’re very sorry that you didn’t receive a response, that’s not the experience we want for our customers. Our support team was briefly closed during the recent holidays, which may have delayed replies, but we’re now fully open and ready to assist.
Please email us again at support@pyleusa.com or call (718) 535-1800, and we’ll make sure your message is prioritized.
Thank you for your patience and for giving us the opportunity to make this right.
Pyle's customer service system is very…
Pyle's customer service system is very poor. Though Louie did an excellent job of communicating with me, the fact that the order couldn't be canceled because it was "in process" despite not being actually shipped for 3 days (per carrier tracking) is ridiculous. Also, once I got the return shipping label, I had to give Louie the tracking number because your system doesn't provide it to him. I also had to give the same information repeatedly throughout the return process. All-in-all, a very frustrating experience.
October 9, 2025
Reply from Pyle Audio
Hi MP,
We’re sorry to hear about your frustrating experience and appreciate you taking the time to share this feedback. While we’re glad Louie provided helpful communication, it’s clear that our return and tracking process caused unnecessary inconvenience and we truly apologize for that.
Our team is currently reviewing ways to streamline the order cancellation and return workflow so situations like this don’t happen again.
Thank you for your patience and for giving us the opportunity to improve. If you’d like us to review your case further, please contact us at support@pyleusa.com or call (718) 535-1800 with your order details.
No support or useful information
purchased a PTA1000BY amplifier to replace my dead one from years ago. There was absolutely no information on how to connect the CD input and the speaker output. No information about connectors, plugs, etc. Tried to call twice and got an old message saying they were closed for a holiday weeks ago. Tried to email but no response. Unless you are an electrical engineer or experienced stereo buff, do not purchase from this company, there is no support.
October 6, 2025
Reply from Pyle Audio
Hi Gilbert,
We’re very sorry for your experience and the frustration it’s caused. Our customer support team was briefly closed during the recent holidays, which may have delayed our response, but we’re now fully open and ready to assist.
Here is the full manual for the PTA1000 series available on our website here:
👉 http://manuals.pyleusa.com/PDF/PTA1000BT.pdf
Please feel free to contact us at support@pyleusa.com or call (718) 535-1800 if you’d like help with setup or troubleshooting — we’ll be glad to walk you through it step by step.
Thank you for your patience and for giving us the chance to make this right.
Super fast delivery
October 6, 2025
Complete Crap - The product that I received was not…
The product that I received was not what was advertised. So the product was not even capable of TWS or true wireless stereo - the button did not exist on the units. On top of that both units arrived in clean boxes, but came out of the box, each with dented grills. Meaning they had to have been packed with the dents already there. Upon inspection the radio section in both units did not work as a final topping to the bad experience. I have also now submitted two requests via their web form for return with no response at all, and am waiting until the holiday is over so I can try to call their number as the next step to try to return these unit and get my money back. I am very disappointed in this purchase and experience so far. - Todd
October 6, 2025
Reply from Pyle Audio
Hi Todd,
We’re very sorry to hear about your experience and the condition in which your speakers arrived. That’s certainly not the experience we want for our customers.
Our support team is available and ready to help. Please contact us at support@pyleusa.com or call (718) 535-1800, and we’ll make sure your return or replacement is handled promptly.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
Product not as described
Product not as described.
No reply from customer service when requesting a return
October 6, 2025
Reply from Pyle Audio
Hi Leo,
We’re sorry to hear that your product wasn’t as described and that you had trouble reaching our team, that’s not the experience we want for our customers.
Our support team is available and ready to assist. Please email support@pyleusa.com or call (718) 535-1800, and we’ll help process your return right away.
Thank you for your patience, and we apologize for the inconvenience.
All products are great and for good…
All products are great and for good prices and on time delivery
October 6, 2025
Price and service are outstanding.
October 6, 2025
I ordered the wrong cajon cover and…
I ordered the wrong cajon cover and have requested an exchange or return and nobody from the company has contacted me. I filled out your form on the customer service link in your website.
October 3, 2025
Reply from Pyle Audio
Hi Rudy,
We’re sorry for the trouble you’ve experienced with your return request. Our team truly wants to help make this right.
Please contact us directly at support@pyleusa.com or call (718) 535-1800, and we’ll assist you with the exchange or return right away.
If you’ve already submitted the form, please include your order number or email used for purchase so we can locate your request faster.
Thank you for your patience, we’ll get this resolved promptly.
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