I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
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Review summary
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I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Fun!
It took it a while to come, but I am very pleased with the product!
Thanks!
We are having great family fun with it
October 3, 2025
I have tried for a week to contact you…
I have tried for a week to contact you people thru your telephone and e-mail and on your automated system in your on line website and you refuse to reply to me. I can’t even return these items because your website is junk along with your phone system. Lousy customer service!!!!
October 3, 2025
Reply from Pyle Audio
Hi Gary,
We’re very sorry to hear about your experience and sincerely apologize for the frustration. Our team has been observing the holiday schedule recently, which may have delayed responses.
Please contact us again at support@pyleusa.com or call (718) 535-1800, and we’ll make sure your issue is handled promptly. We take all feedback seriously and want to make this right for you.
Thank you for your patience.
Arrived on time and packaged well.
Arrived on time and packaged well.
I didnt purchase the most expensive microphone stands and the microphone holders are clips which are poor quality and the springs came out when I was assembling the stands. I will upgrade to a better quality microphone saddle.
October 3, 2025
Haven't had time to hook it up yet .
Haven't had time to hook it up yet , but I bought 2. One I'm using and the other i bought for a friend who wanted one. Both got here within a week. But the shipping could use work due to both boxes being crushed in the mail.
September 29, 2025
I HAVE BEEN TRYING TO RETURN ONE OF…
I HAVE BEEN TRYING TO RETURN ONE OF THESE ITEMS AND YOU WILL NOT RESPOND!! YOUR PHONE MESSAGE STILL SAYS YOU ARE CLOSED FOR THE JEWISH HOLIDAY!!! IT IS NOW OCT.8 ! PLEASE QUIT AVOIDING ME.TRY BEING A RESPONSIBLE BUSINESS. MY PHONE IS 8634587167
September 25, 2025
Reply from Pyle Audio
Hi Anthony,
We completely understand your frustration and apologize for the delay. Our offices were closed October 7-8 in observance of the Jewish holiday Sukkot.
We’re now back in the office and ready to assist you with your return.
Please reach out to us at 📧 support@pyleusa.com or call 📞 (718) 535-1800, and we’ll make sure your issue is resolved promptly.
Thank you for your patience and understanding.
I was able to shop rather quickly
I was able to shop rather quickly. I had wanted a black component and spoke to a representative but was unable to get them to understand and fine me one so I opted for the white.
September 30, 2025
Worthless.
No customer support, no number to call to get answers. Worthless product. Sorry I bought this item.
September 30, 2025
Reply from Pyle Audio
Hi Michael,
We are very sorry for the delay and frustration you’ve experienced. Our offices were closed on October 7–8 in observance of the Jewish holiday Sukkot, but we are now fully operational and ready to help resolve this.
Please contact us directly at 📧 support@pyleusa.com or give us a call at 📞 (718) 535-1800 so we can assist you with your return right away.
We appreciate your patience and will make sure your issue is handled promptly.
The sound is average and the volume is…
The sound is average and the volume is not what I expected
September 29, 2025
Reply from Pyle Audio
Hi Robert,
We’re truly sorry to hear about your experience with the our stereo system. This isn’t the quality we aim to deliver, and we’d like the chance to make it right.
Could you please share a bit more detail about the audio issues and which features aren’t working as expected? Our support team is here to troubleshoot with you and, if needed, arrange a replacement or repair under warranty.
Please reach out to us directly at 📧 support@pyleusa.com or 📞 (718) 535-1800 so we can assist you personally.
We appreciate your feedback—it helps us improve our products and service.
PKSTZ88 Keyboard / Piano… ZERO Customer Service
I ordered this PKSTZ88 Keyboard / Piano stand... and when I received it, I noticed problems when I took it out of the box. The stand itself seems to be well built, but the plastic caps they use to block the sharp edges of the square tubing... four of them were damaged. It looked like they were put in crooked with too much force. I have emailed both the support email and the contact info multiple times with no response. I have also sent messages via the customer support page on Pyle. Today I will be calling the support number, and hoping someone even answers. I will never buy another PYLE product, and hope that people keep this lack of support in mind, when they are looking for products.
UPDATE: Pyle finally reached out to me, and state they do not have the endcaps in stock, and cant get any... so I should return the stand to Amazon. Unfortunately, I already tossed the box so I am stuck with this stand. I will never buy another Pyle product... and if you are smart, you won't either. If they won't support their products... I will go with a competitor in the future.
September 12, 2025
Unprompted review
Reply from Pyle Audio
Hi Charlie,
We’re very sorry to hear about your experience with the PKSTZ88 stand and the difficulty you had getting support. That’s not the standard of service we want for our customers.
Unfortunately, since the end caps are not stocked as replacement parts, the return option through Amazon is typically the fastest resolution. We understand this was no longer possible for you without the original packaging, and we apologize for the frustration this caused.
If you’d like, please reach out to us by phone at (718) 535-1800 or email support@pyleusa.com with your order details, and we’ll see if we can find an alternative solution for you.
Your feedback is important, and we’ll be using it to improve both our support responsiveness and our replacement parts process moving forward.
Thank you for giving Pyle a try, and we hope we can restore your confidence in us.
Megaphone unable to work
Sorry to report: Tried to replace my older Pyle megaphone that quit working with new batteries................Received the NEW megaphone which is DEAD even with new batteries. Handyman/Repairman FIXED the old one but cannot get the new one to work. Will return it.
September 11, 2025
Unprompted review
Reply from Pyle Audio
Hi Bette,
We’re truly sorry to hear about your experience with your new megaphone. That’s definitely not the quality we want for our customers, especially when replacing a unit you’ve relied on.
We’d like to make this right for you. Could you please share your order details with our support team at support@pyleusa.com or give us a call at (718) 535-1800? Since all Pyle products come with a 1-year manufacturer’s warranty (extendable to 3 years if registered on pyleusa.com), we’ll be happy to assist with a replacement or repair.
Your feedback helps us improve, and we want to ensure you end up with a working unit you can count on.
Thank you,
The PyleUSA Team
Great company to do business with!
August 25, 2025
Junk, Don't waste your money
Don't waste your money, bought 3 back up cameras, got three year warranty, less than a year 2 of the display screens are separating, call about warranty, 3 months after first contact I finally got notice that if I pay $25 per unit they will replace them, that's not a warranty, total rip pff
September 5, 2025
Unprompted review
Reply from Pyle Audio
Hi Bill,
We’re sorry to hear about your experience with the backup cameras and the warranty process. That’s not the experience we want for our customers. All Pyle products come with a 3-year extended warranty when registered on our website, and replacements should be handled smoothly within that coverage.
Please reach out to us directly at 📧 support@pyleusa.com or ☎️ (718) 535-1800 with your case details so we can review this personally and work toward a proper resolution.
We appreciate your feedback and will use it to improve our service going forward.
The locking mailbox we received was…
The locking mailbox we received was great, low priced and high quality - plus arrived quickly!
August 25, 2025
Good product but directions on how to…
Good product but directions on how to actually fine tune the speaker lacking
Need more detail
August 25, 2025
It's been over a week since I contacted…
It's been over a week since I contacted customer service and still no response.
I end up disputing the charge and my credit card company removed the charges
August 25, 2025
Reply from Pyle Audio
Hi Alan,
We’re truly sorry to hear about your experience and the delay in getting back to you. That’s not the level of service we aim to provide.
Please reach out to us directly at 📧 support@pyleusa.com or ☎️ (718) 535-1800 so we can personally review your case and make sure this is resolved properly.
Your feedback is important, and we’ll use it to improve our response times moving forward.
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