I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
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Review summary
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I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Pyle Audio
Hi Tom,
Thanks for sharing your experience! We’re happy to hear you’re enjoying the speaker, but we apologize for the missing strap.
Please get in touch with us at 📧 support@pyleusa.com or ☎️ (718) 535-1800, and we’ll make sure to send the strap your way as soon as possible.
We appreciate your support and look forward to getting this sorted for you!
I was fraudulently charged for an order…
I was fraudulently charged for an order because support was an AI bot instead of a human who could understand the very simple words "I do not want this order, I found an upgraded product on your site which I need instead and have already purchased that one."
May 27, 2025
Reply from Pyle Audio
Hi Joshua,
We’re truly sorry to hear about your experience and the frustration caused by the misunderstanding during the order process. While we aim to streamline support with AI tools, we understand that nothing replaces real human help when it matters most.
We’d like to make this right for you. Please reach out to our team at 📧 support@pyleusa.com or ☎️ (718) 535-1800 so we can review your order details and help resolve the issue as quickly as possible.
Thank you for your feedback — it helps us improve.
Absolute worst support of all time
Absolute worst support of all time. Bought a treadmill and received it very damaged. They take weeks to respond and end up sending the wrong parts. Then after everything will not help me return it at all. 4 months since I bought it and haven't been able to use it or return it. Don't ever use this company
May 22, 2025
Unprompted review
Reply from Pyle Audio
Hi Austin,
We’re truly sorry to hear about your experience, and we sincerely apologize for the delays and frustration you’ve encountered. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait this long without a proper resolution.
We want to make things right. Please contact us directly at 📧 support@pyleusa.com or ☎️ (718) 535-1800 with your order number and case details, and we’ll prioritize your request to find a solution as quickly as possible.
We appreciate your patience and the opportunity to improve your experience.
We got the speakers timely
We got the speakers timely. However we needed to exchange for smaller size. We emailed 3x and also chatted-but no response. No phone to contact them. Disappointing!
May 10, 2025
Unprompted review
Reply from Pyle Audio
Hi Phyllis,
Thank you for your feedback, and we’re very sorry to hear about the difficulty you had reaching us regarding your exchange.
That’s not the experience we want our customers to have, and we sincerely apologize for the lack of response. We’d like to make this right—please reach out to us directly at 📧 support@pyleusa.com or call us at ☎️ (718) 535-1800. Our team is ready to assist you with the exchange and ensure it’s resolved quickly.
We appreciate your patience and the opportunity to improve your experience.
I inherited the device when I purchased…
I inherited the device when I purchased the building and it worked well for a little bit. Then had trouble with it playing the USB finally got that to work for a little bit. Then it wouldn’t play it anything at all so I bought another one. Can’t get the USB to work on that one. And I had emailed a few times and not getting any help.
April 24, 2025
Reply from Pyle Audio
Hi Allison,
We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it is to run into repeated issues and not receive timely support.
We’d like to help resolve this as quickly as possible. Please reach out to us directly at 📧 support@pyleusa.com or call us at ☎️ (718) 535-1800 with the model number and a brief description of the issue, and our team will prioritize your case.
Thank you for your patience—we’re here to make things right.
I received a PPHP1249KT Active and…the user Manual could use some help
I received a PPHP1249KT Active and Passive PA
System Kit. The sound quality is great when you team this up with something other than the mic included. I have a Tonor TW820 Wireless Microphone and it sounds fantastic. The only negative comment I have concerns the User Manual. It doesn't give you any guidence on how to hook up a Pyle 6 channel mixer that I also own to the system. It really only shows you what it includes in the box you receive. 2 boxes came in one very large box.
May 1, 2025
Unprompted review
Quick turn around without jumping…
Quick turn around without jumping through hoops and other things.
April 24, 2025
What I liked was that I was notified at…
What I liked was that I was notified at every step on my order. Also shipped and delivered as promised.
April 25, 2025
I liked your quick responlittle on the music! se to deliver…
I liked your quick response to deliver and your discount offer. I also thought the speakers being 500w would be louder.
April 24, 2025
Customer service took care of my issues…
Customer service took care of my issues promptly. Thank you
April 24, 2025
Replacement unit works great
After submitting my claim form and following up on the status of my claim, they immediately apologized for the delay and delivered a replacement AC unit within five days. The new unit works terrific.
April 24, 2025
I have been attempting to purchasing…UHF wireless microphone
I have been attempting to purchasing product and uh, made my request. 2 weeks later I got told I wasn't in the right place. All I want is a UHF Wireless microphone receiver. And a month later still no response.
April 10, 2025
Unprompted review
Reply from Pyle Audio
Hi Frank,
We’re truly sorry to hear about your experience and the delay in communication. That’s not the level of service we aim to provide, and we understand your frustration.
Please reach out to us directly at 📧 support@pyleusa.com or ☎️ (718) 535-1800 so we can assist you right away in locating the correct UHF wireless microphone receiver. We’ll make sure this gets resolved for you as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to make things right.
I love this bathtub BUT I can no longer use it.
I love this bathtub. However I can not use it anymore because there is a hole in the seam where the pillow meets the tub. I had the hose crack on me and they replaced it. As soon as I got the new one my old one got a hole in the exact same spot. So I used the new one. Less than a week later I had a hole in the same spot. The seam where the pillow meets the tub. I wrote the company again and made a report but it has been a week now and no response. I spent so much money on this bathtub bec I have two autistic kids. One of my kids screams bloody murder when the shower water hits him. This is why we got the bath to begin with. If they company would respond and make this right I will take back my review but as for now I am very disappointed. I just want my bathtub to be blown up. If it was just a hole I could fix it but it is on the seam. Please help me fix this issue.
March 18, 2025
Reply from Pyle Audio
Hi Jennifer, Thank you for sharing your experience, and we’re truly sorry to hear about the recurring issue with your bathtub. We completely understand how important this product is for your family, especially given your children’s needs.
We apologize for the delay in getting back to you. That’s not the level of care we strive to provide, and we want to make this right. Please contact us directly at 📧 support@pyleusa.com or ☎️ (718) 535-1800 with your case number or previous ticket details. We’ll prioritize your request and work toward a proper resolution as quickly as possible.
Your feedback is extremely valuable, and we’re committed to finding a solution that works for you and your family.
nice stand
Hi, hello everyone!
it's about an heavy duty keyboard stand pkst48
The build quality is good!
A little thought went into the assembly, but it makes sense!
The assembly is intuitive and actually very easy! The casters work perfectly. All of this makes it advantageous for stage use;
In the end, it's perfect.
Thank you very much, Pyles.
April 19, 2025
Unprompted review
Probably not your fault
Probably not your fault, but you did choose USPS for delivery. Package was received damaged, back side of amp had broken case. Amp still works, so there's that.
March 17, 2025
Reply from Pyle Audio
Hi Rick, Thanks for letting us know about this issue—we’re sorry your package arrived damaged. While we can’t control shipping conditions, we’re always here to help with anything else you might need. If you have further questions or concerns, feel free to contact us at 📧 support@pyleusa.com or ☎️ (718) 535-1800.
We appreciate your understanding!
Terrible customer service.
I received a defective receiver. I called customer service . After 20 minutes of very difficult communication and troubleshooting the device they agreed to refund my purchase. She told me I would receive an email to confirm this. After over a week, I never received an email. I sent an email to Pyleusa to return the item and also received no response.
March 26, 2025
Reply from Pyle Audio
Hi Todd, We sincerely apologize for the inconvenience and the lack of follow-up after your call with our support team. Your experience is not what we aim to deliver, and we truly regret the delay in communication regarding your return and refund.
Thank you for bringing this to our attention. Please email us at 📧 support@pyleusa.com with your order number and details so we can prioritize your case and ensure it is resolved quickly. You can also reach us by phone at ☎️ (718) 535-1800.
We’re here to help and committed to making this right.
Maybe the only low profile speaker out there
Pyle low profile marine speakers fit perfectly in the doors of our classic Mercedes Benz project. Thank you.
March 25, 2025
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