The Tech support had a lot of patience and resolved the issue finally and was a great help diagnose the problem we’ve got there in the end clients happy I’m happy so I decided to let you know thank y... See more
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This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Company replied
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... See more
Company replied
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... See more
Company replied
Company details
Written by the company
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contact info
Braithwell Way, S66 8QY, Rotherham, United Kingdom
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.6
Excellent
445 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
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Ryan in Technical was phenomenal
Ryan in Technical was phenomenal. Complicated relay issue issue for access control, worked thorough patiently and methodically and working like a dream!
Thanks for all you guys do. Merry Xmas from iNVICTUS
December 18, 2024
Unprompted review
Reply from Pyronix
Hi Robert,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
Have contacted Pyronix several times
As a new consumer of these products have needed to contact Pyronix several times and on each occasion, they have always been very courteous, patient and knowledgeable. I would highly recommend their products and their technical advice is always sound.
November 22, 2024
Unprompted review
Reply from Pyronix
Hi, Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Phoned Tec support for advice on…
Phoned Tec support for advice on enforcer wireless connectivity! Fantastic advice and sorted problem quickly!
November 20, 2024
Unprompted review
Reply from Pyronix
Hi Chris,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great product and the technical help…
Great product and the technical help lines is by far the most knowledgeable in the industry. The after sales is 10/10
November 11, 2024
Unprompted review
Reply from Pyronix
Hi Christopher,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
On the odd occasion I have to contact…
On the odd occasion I have to contact the help line have found the response is always great very helpful
and polite ,they speak to you courteously and talk you through what they are doing to resolve the issue.
Never afraid to ask the technicians for there help.
Thank you all
Alan(AB alarms)
November 8, 2024
Unprompted review
Reply from Pyronix
Hi Alan,
Thank you for the review. It is great to hear positive comments about your experience. As the rating does not reflect this, is there anything we can help with? Hope to hear from you soon.
I have had nothing but trouble with my…
I have had nothing but trouble with my Enforcer alarm the installer is no longer trading & the 6 telephone numbers I got online all say this number does not reply.I have a problem now that I am told is very difficult to correct and Pyronix seem impossible to contact.Should have gone to a reliable Company
November 5, 2024
Unprompted review
Reply from Pyronix
Hi Brian,
We are sorry to hear this. As per our conversation via email the issue appears to have been resolved. If not, please let us know if we can provide further assistance.
I have used many different security…
I have used many different security system manufacturers over the years however Pyronix products, aftercare, tech support and product training are second to none. From the on-line tutorials to the friendliness and knowledge of the Helpdesk staff, Pyronix do seem to genuinely care for their customers.
October 8, 2024
Unprompted review
Reply from Pyronix
Hi Ritch,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Team 👍
I have this professionally installed…
I have this professionally installed for last couple of weeks and so far so good great system
I would think it’s all in the installation/installer
October 5, 2024
Unprompted review
Reply from Pyronix
Hi Jamie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! 👍
Informative and perfect for installers…
Informative and perfect for installers who are strapped for time.
October 2, 2024
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great Tech Support from PYRONIX 10/10
October 2, 2024
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Tech Support Engineer Julian was bang…
Tech Support Engineer Julian was bang on……Top Man
October 1, 2024
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Julian👍
Great Essentials webinar.
Great Essentials webinar.
New to Pyronix, moved from another well known brand.
James did a great easy to follow Presentation.
Filled all the blanks I am very pleased with the pyronix
training academy.
Thanks to James and Pyronix
September 26, 2024
Unprompted review
Reply from Pyronix
Hi Kenny, thanks for taking the time to leave a review and we're glad you enjoyed the training. We'll pass your comments onto Jim :-) Take care.
Best Tech Support
Had one of those days today and called tech support 3 times!! Each time, they get to the cause instantly and talk you through the remedy with such ease. These guys really know their stuff
September 24, 2024
Unprompted review
Reply from Pyronix
Hi Kris, thanks so much for your review. We'll pass your praise onto the Technical Support Team, glad they were able to help. Have a great day.
As always true professionals and very…
As always true professionals and very patient. Nothing is a drama for them and the best part I love the most is the fact that you pretty much get through to an advisor straight away as that can be sometimes crucial. Keep up the good work Pyronix.
September 23, 2024
Unprompted review
Reply from Pyronix
Hi, Thank you for taking the time to leave a review. We're really glad our Tech Team met your expectations and helped resolve your query. Thanks for your continued business :-)
Pyronix Tech Kept His Cool
Excellent service as always.
The guy at Pyronix kept his cool whilst I was trying to deal with the problem in hand whist also dealing with the client and the guy from their I.T. department.
Out of the chaos the issue was resolved, so top marks to Pyronix once again.
September 9, 2024
Unprompted review
Reply from Pyronix
Hi Steve
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the team :-)
Outstanding customer service
Having been effectively ignored by our alarm installer, as a consequence of which we couldn't access the alarm via my wife's mobile app because they had allowed the subscription to lapse despite several reminders from ourselves, in desperation I contacted customer service at Pyronix. Kelly there was absolutely outstanding. I couldn't give her any codes or reference numbers, but in the course of a couple of hours she had tracked our system down and reactivated it, and said she would leave it activated whilst we sorted out what we wanted to do about the current installer. She just made it all so simple and trouble free - this really was outstanding customer service!
September 9, 2024
Unprompted review
Reply from Pyronix
Hi James, thanks so much for your review. We'll pass your comments onto Kelly. Have a great day :-)
Thanks you So Much Alan.....
Thanks you So Much Alan.....
Your patience is key to your success...
Having a depth of knowledge is one thing but your character just excel your knowledge which is what everybody else fails to realise...
May 9, 2024
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Alan👍
Excellent service on technical…
Excellent service on technical questions by Julian
September 4, 2024
Unprompted review
Reply from Pyronix
Hi Milind, thanks so much for your review. We'll pass your comments onto Julian. Have a great day :-)
Reply from Pyronix
Hi James,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great technical support thanks very…
Great technical support thanks very much!
Martin CAMERA WATCH SYSTEMS
August 5, 2024
Unprompted review
Reply from Pyronix
Hi Martin, Christine,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
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