Qatar Airways Reviews 

Very bad staff and when complain no one reply they don't care at all .

I am following them up for refund since almost three months but no action taken. One department forwards complaint to another department and then complete silence.

Here is my email for them which was never replied adequately. Only assurance that we have forwarded to concerned department thats it.

Dear Representative of QA,

Please note that I paid 449.710 Omani Riyal and AVOIS to purchase this ticket from London to Muscat and Muscat to London.

I was all prepared to travel through QA on the dates for which ticket was purchased.

But QA cancelled my flight. And when I applied for refund; they paid back only 421.760 RO.

So I lost approximately 28 Riyal Omani (54 GBP) because of maladministration and poor planning of airline itself. And I also lost my AVOIS.

Whole of my schedule was distributed because of this nonsense created by QA.

And now QA is not refunding my full amount.

This is ridiculous and disappointing.

I request QA to replenish my AVOIS and refund my balance payment.

This doesn’t include the psychological disturbance and business loss which happened because of cancellation at last moment.

Hope you guys will behave and return due amount.

Thanks.

**1 star**

Extremely poor experience with Qatar Airways’ Student Club booking system and customer support.

I tried to book a Singapore to Toronto flight through the Student Club fare, but the website/app would not allow me to complete payment. I tried multiple payment methods, but the issue occurred before I could even properly enter or complete my card details.

By the next day, the fare had increased by around AUD 300. Customer support repeatedly said fares change and refused to honour the earlier fare. They offered to create a manual booking with a payment link, but then said the Student Club discount could not be applied offline.

So the options were: book online with the student discount but be unable to pay, or book manually without the student discount. That makes the Student Club benefit unusable in practice.

The support agent kept repeating the same points and did not provide a workable solution. Very disappointing experience, especially for a student trying to book an international university flight.

Have cancelled my flight in August. Not told me - rang about something else and told me on the phone weeks after it had been cancelled!! Now I have 2 options. Either pay £1200 extra for a flight on the same day or lose my taxes and seat selection payments of £1200 if they process an refund. Absolute robbing pirates. THEY cancelled my flight booked a year ago and are now demanding I pay more to still fly with them!!!!! I’m seeking legal advice surely that can’t be correct. Endless emails and hours on the phone to no avail. They do not help and will not give me any options other than to pay more for something I’ve already paid for in full.

I am deeply disgusted by the management of Qatar Airways. I am a specialized corporate mechanical technician flying for complex industrial projects. Despite being a consecutive Gold member for over two years, your system degraded my account to Silver and has systematically abused my loyalty through historical software glitches.

Your records perfectly prove your system wrongfully deducted 65,000 Avios simply for selecting free seats under my Gold status, forced a chaotic 51,000 Avios airport upgrade after canceling a valid booking, and completely blocked award availability last Christmas, causing me to lose 24 hard-earned Gold Qcredits without any commercial exception.

Today, for my upcoming flight from Bangkok, your online system claims there is "no inventory" to upgrade using my Avios. Yet, your mobile application is actively spamming my phone with cash upgrade offers at 265,000 THB for those exact same empty seats. The seats are physically there; you simply refuse to honor my loyalty points because you prefer to hold the cabin empty hoping for last-minute cash.

My official complaint CAS-836395-D3X6B0 is completely frozen. If a human manager with real power actually exists in Qatar Airways, I expect them to contact me as soon as possible to review this severe mismanagement before my departure. Disgraceful service.

Should be zero but you can't do that. After cancelling my flight and taking weeks to refund it, they've reversed it and refused to take accountability of this even though my bank has confirmed they've taken it - and my statement says 'reversal' of the credit amount. Worst airline ever

Very poor customer service and rude encounters especially at the departures entrance and last counter to immigration departures.
This has to careful checked by management because it will get worse.

Miss leading and scam customer about hotel stay during booking tickets if you have long layover. Be careful and don't book it will never recommend I went through big stress and cost me lot of money

Very bad experience, I am waiting for refund from last 2 months, these companies claim that refund will be given in 14 days but I am badly trapped, I had booked ticket from booking.com, they say that we did not get your refund, but Qatar airline is not ready to talk, they say talk to booking.com, what should I do now, very bad experience, I will not tell anyone, buy ticket from here and go to some other airline, that is fine

I booked an urgent flight through Fryport following the passing of a close family member in Uganda. During a very difficult time, their staff were helpful in assisting us with finding a suitable flight, and we booked a one-way ticket, as we had done on previous occasions.
Unfortunately, upon arriving at the airport, my mother was denied boarding because she was required to have a return ticket. We immediately approached the Qatar Airways desk to cancel the booking, but we were informed that any cancellation or refund request had to be processed through Fryport, as they were the travel agency that issued the ticket.
I contacted Fryport straight away to explain the situation and, in good faith, even booked another flight through them so that my mother could travel. Despite being fully informed of the circumstances, Fryport later refused to refund the original ticket, claiming that my mother had failed to show up at the airport. This claim is completely inaccurate, as she was present and was denied boarding due to the ticketing requirements.
To make matters worse, I was later informed that Qatar Airways had authorised a refund of only £38 from the £630 I had paid. Given the circumstances and the handling of this matter, I found the outcome both unfair and extremely disappointing.
While I appreciate the assistance provided during the initial booking process, the lack of support and accountability when the problem arose has left me with no confidence in this agency. Based on my experience, I would not use Fryport again and cannot recommend their services to others.

This is the WORST airline ever ...I mean ...very poor customer service ...its been two months since I asked for my refund and everytime I call the random agents be lying that I will get my money in 3days ...in 48hours untill today no refund was made!!!!they keep lying my request is marked as priority as a way to make you calm down. I have spent alot calling them every other time to confirm my refund im exhausted.i have no idea what else to do about this refund issue

Worst customer service ever! Contacted them regarding a refund due to middle east conflict, a month passed, no contact, called again, got told we'd be contacted within 48hrs and our enquiry was marked as "priority", 48hrs passed, nothing again, called again and was told they wouldn't honour their advertised fee free refunds for affected flights (why advertise it then?) because "our flight was not affected"...... Cool Kuwait was bombed but that shouldn't affect our flight right? Are you guys ok? Their strategy was literally to just keep ignoring us until it got to the date of our flight so we'd be liable as a no show instead of trying to assist us. I understand this is affecting their business but giving the most useless customer service ever to exist isn't a great long term customer retention plan. At the very least call a customer when you say you're going to, even if you're not planning on honouring policies your business is actively promoting. Never flying with them again.

I have been lied to repeatedly about when I am supposed to receive my refund. Every time I call they tell me I will be refunded in 3 days and it has been over three months.

Very Disappointing Customer Service from Qatar Airways Holidays

I booked a holiday package directly through Qatar Airways Holidays, including flights and accommodation, and paid in full. Just one week later, I was informed that my return flight had been cancelled and rebooked for the following day.

This immediately created an additional cost because I now require an extra night of accommodation. What should have been a straightforward issue to resolve turned into an incredibly frustrating experience.

I raised a support ticket with Qatar Airways and struggled to find a UK contact number. I was eventually provided with a phone number that I understood to be for Qatar Airways, only to discover it was a TUI escalation line—even though my booking was not made through TUI.

After raising a second support ticket, I was told that I would need to pay for the additional night myself and then request reimbursement afterwards. However, nobody could explain what costs would be covered, what the reimbursement limits were, or provide any clear guidance on the process.

I then asked Qatar Airways Holidays to simply amend my booking and add the extra night. Surprisingly, I was told the only option available was to cancel the entire holiday and request a refund. This is an unreasonable solution for a problem created by a flight change on their side.

To make matters even more confusing, I was informed that the flight cancellation was due to the ongoing conflict in the Middle East. However, my travel dates are not until July, making this explanation difficult to understand and leaving me with even more questions than answers.

I chose Qatar Airways Holidays expecting a premium service and proactive customer support. Instead, I have had to chase multiple times, receive contradictory information, and still have no clear resolution regarding the additional costs I am now facing.

I hope Qatar Airways responds to this review and provides a sensible solution, including confirmation that I will be compensated for the additional accommodation costs caused by the flight change. Based on my experience so far, I would be reluctant to book with Qatar Airways Holidays again.

My holiday was cancelled 12 days before we were due to fly. It took around 3 weeks for this money to be refunded which wasn't great but we accepted. We had booked seat upgrades via a link on the Qatar Airways website, when I contacted Qatar they could only confirm that they received under half the amount I had paid originally for the seat upgrade and could not confirm who the money was initially received from or whom they had sent the refund money to. I expected that as the link was accessed via the Qatar website that the company would take some responsibility, however they have simply washed their hand of it and are of no use whatsoever. This was my first booking with Qatar and it will be my last, if you are thinking of booking via Qatar Airways I would strongly advise you to reconsider.

I am writing to appreciate the customer service provided by MR,ALAA NAFADI.
He is really good and professional. The way he dealt with us was extraordinary and looked after us really nicely according to what we requested for.
I really appreciate his efforts and liability to his work. Please raise him to an even better position .
Thanks
Gulrukh Afridi
Flight QR1185
Jedda to Doha
2nd June 2026

Flown regularly with Qatar but today was a bit of a disappointment on our flight , no WiFi which they make a big deal about on their website and emails!! Food not so good as previously. WiFi was not so good even in business class last January , sort it out please Qatar !! Should claim compensation!!

The worst airline in the world, I requested for a refund during the war because my son cannot travel it’s over 3 months now and refund was not made. There customer service team too is very bad, they keep saying they will escalate it when ever I call them and always acting clueless as if they don’t know what is going on. This is always after wasting time asking loads of security questions.

Very disappointing experience with Qatar Airways.

I chose this itinerary expecting to travel with Qatar Airways and receive the level of service the airline is known for. However, I later found that part of the journey was operated by another airline, which was not clearly communicated during the booking process.

This lack of transparency was frustrating and disappointing. If I had been aware of this arrangement beforehand, I would have considered other travel options.

As a customer, I expected clearer communication and a more consistent experience. The situation felt misleading and did not meet my expectations.

I hope Qatar Airways improves its booking transparency so that customers can make informed decisions before purchasing tickets.